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Windows 7: BSOD occassionally crashing when connected to the Dell docking

11 Sep 2017   #1
kornsatu

64 bit
 
 
BSOD occassionally crashing when connected to the Dell docking

My laptop is crashed occasionally when connected to the Dell docking station.
Blue screen is shown as photo below.



Thank you for your help


My System SpecsSystem Spec
.
13 Sep 2017   #2
axe0

Windows 10 Pro
 
 

Please run the DM Log Collector again and upload a new zip, the current uploaded one misses several logs.
You could check if there are
  1. 18 .txt,
  2. 1 .nfo,
  3. 1 or more .dmp,
files present, if this is the case then all logs are present :)
If there are a few missing, no problem as we can get them manually if required :)
My System SpecsSystem Spec
14 Sep 2017   #3
kornsatu

64 bit
 
 

I have very huge size of:
  • eventlog.txt (~820MB)
  • msinfo32.nfo (corrupted file, I have been waiting for 2 hours running on this process. Finally, I've ended the process)

Any suggestions on both files above?
For the other log files, please find attached with this comment.

If you need any further information, let me know.

Thank you
My System SpecsSystem Spec
.

14 Sep 2017   #4
axe0

Windows 10 Pro
 
 

Run this command in an admin command prompt, it'll create some files on the desktop. Select the files, copy them to a zip file and upload the zip.
Code:
copy %SystemRoot%\minidump\*.dmp "%USERPROFILE%\Desktop\"&dxdiag /t %Temp%\dxdiag.txt&copy %Temp%\dxdiag.txt "%USERPROFILE%\Desktop\SFdebugFiles\"&type %SystemRoot%\System32\drivers\etc\hosts >> "%USERPROFILE%\Desktop\hosts.txt"&systeminfo > "%USERPROFILE%\Desktop\systeminfo.txt"&driverquery /v > "%USERPROFILE%\Desktop\drivers.txt" &msinfo32 /nfo "%USERPROFILE%\Desktop\msinfo32.nfo"&wevtutil qe System /f:text > "%USERPROFILE%\Desktop\eventlog.txt"&reg export HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall "%USERPROFILE%\Desktop\uninstall.txt"&reg export "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components" "%USERPROFILE%\Desktop\installed.txt"&net start > "%USERPROFILE%\Desktop\services.txt"&REM wmic startup list full /format:htable >"%USERPROFILE%\Desktop\startup.html"&wmic STARTUP GET Caption, Command, User >"%USERPROFILE%\Desktop\startup.txt"
Files that are created:
  • *.dmp,
  • dxdiag.txt,
  • hosts.txt,
  • systeminfo.txt,
  • drivers.txt,
  • msinfo32.nfo,
  • eventlog.txt,
  • uninstall.txt,
  • installed.txt,
  • services.txt,
  • startup.txt
My System SpecsSystem Spec
15 Sep 2017   #5
kornsatu

64 bit
 
 

The files are already zipped in the attachment (Comment no.3)
However, the eventlog.txt and msinfo32.nfo is quite large (~800MB).
Therefore, how can we manage these 2 files? Is there a way to reduce the size?

Thank you
My System SpecsSystem Spec
15 Sep 2017   #6
axe0

Windows 10 Pro
 
 

Most of the files are empty.
My System SpecsSystem Spec
Reply

 BSOD occassionally crashing when connected to the Dell docking




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