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Windows 7: BSOD Running BlueStacks and Nox 0x3b

12 Sep 2017   #1

Windows 7 Ultimate x64
BSOD Running BlueStacks and Nox 0x3b

Hi. I am trying to run an android emulator, I have tried BlueStacks and Nox, but they both gave me a BSOD 0x0000003b when running for the first time. After I restart my computer and try running them again, they give me errors related to the program (For Nox it was a 'system error').

I tried using the DM Log Collector, but it removed the folder it created after running. I copied the folder before closing the program, but I don't know if it is all there.

My System SpecsSystem Spec
13 Sep 2017   #2

Windows 10 Pro

Run the DM Log Collector again and wait for the prompt to close.
The folder is a temporary location to gather the logs, everything is zipped.
My System SpecsSystem Spec
13 Sep 2017   #3

Windows 7 Ultimate x64

I did. First it says:

The tool will now begin gathering files to help diagnose your issue,

this process will take a few minutes.

Press any key to continue . . .
Then after I press a button it almost immediately says:

The file collector has finished.

All files have now been collected and are in a zipped folder on your desktop
ready for you to upload to the forum.

Press any key to continue . . .
But no zip file is created.

Some text flashes past between the two messages, but way too fast to read.
My System SpecsSystem Spec

13 Sep 2017   #4

Windows 7 Ultimate x64

I tried using the SF_Diagnostic_Tool and created a Zip file.
My System SpecsSystem Spec
14 Sep 2017   #5

Windows 10 Pro

BSOD Running BlueStacks and Nox 0x3b Diagnostics Test BSOD Running BlueStacks and Nox 0x3b
 System File Check

Please try following:
  • Open an admin command prompt
  • Copy/paste "sfc /scannow" (without quotes) and press enter
  • When it is finished reboot your system
  • Open again an admin command prompt
  • Enter sfc/scannow again
If sfc/scannow says "Windows Resource Protection found corrupt files but was unable to fix some of them" after the second SFC, please upload the cbs.log file located at {windows partition}\Windows\Logs\CBS\, if the file is too large try a 3rd party uploader like dropbox, onedrive, google drive, mediafire etc.
System File Check(SFC a.k.a. Windows Resource Protection) needs to have your system rebooted in order for sfc to try to fix the problems that it finds.

Make a screenshot of the result and post it.
My System SpecsSystem Spec
14 Sep 2017   #6

Windows 7 Ultimate x64

I did as you asked, and both scans gave the same result:

My System SpecsSystem Spec
14 Sep 2017   #7

Windows 10 Pro

Run this command in an admin command prompt, it'll create some files on the desktop. Select the files, copy them to a zip file and upload the zip.
copy %SystemRoot%\minidump\*.dmp "%USERPROFILE%\Desktop\"&dxdiag /t %Temp%\dxdiag.txt&copy %Temp%\dxdiag.txt "%USERPROFILE%\Desktop\SFdebugFiles\"&type %SystemRoot%\System32\drivers\etc\hosts >> "%USERPROFILE%\Desktop\hosts.txt"&systeminfo > "%USERPROFILE%\Desktop\systeminfo.txt"&driverquery /v > "%USERPROFILE%\Desktop\drivers.txt" &msinfo32 /nfo "%USERPROFILE%\Desktop\msinfo32.nfo"&wevtutil qe System /f:text > "%USERPROFILE%\Desktop\eventlog.txt"&reg export HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall "%USERPROFILE%\Desktop\uninstall.txt"&reg export "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components" "%USERPROFILE%\Desktop\installed.txt"&net start > "%USERPROFILE%\Desktop\services.txt"&REM wmic startup list full /format:htable >"%USERPROFILE%\Desktop\startup.html"&wmic STARTUP GET Caption, Command, User >"%USERPROFILE%\Desktop\startup.txt"
Files that are created:
  • *.dmp,
  • dxdiag.txt,
  • hosts.txt,
  • systeminfo.txt,
  • drivers.txt,
  • msinfo32.nfo,
  • eventlog.txt,
  • uninstall.txt,
  • installed.txt,
  • services.txt,
  • startup.txt
My System SpecsSystem Spec
14 Sep 2017   #8

Windows 7 Ultimate x64

I ran the command you linked, and it still has a problem finding dxdiag.txt. It also didn't find (or create?) Startup.txt
I added everything it created to a zip file.
My System SpecsSystem Spec
14 Sep 2017   #9

Windows 10 Pro

Your report states that you are using a Non Genuine copy of software
This forum's Rules clearly state that help will not be provided to those using Non genuine Software.

Rule 4
No piracy or discussion of piracy allowed at all. Such as software, music, videos and other intellectual property violations (e.g. downloading youtube videos locally etc) - it is forum policy that no help shall be given to people who knowingly steal software or services.

One of the main reasons for this is that the act of pirating software will inevitably change the working of software and make investigation and repair impossible. Please install a legitimate copy of the software and if you are still experiencing the issue we will be pleased to assist - No further assistance will be provided until we are satisfied that the software is genuine.
My System SpecsSystem Spec
15 Sep 2017   #10

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring

Hi Paul,

Please remove all pirated programs.
That includes AUTOKMS - a well known activation exploit.

run the tool from here,
Windows Genuine and Activation Issue Posting Instructions - Windows 7 Help Forums
copy/paste the output.

My System SpecsSystem Spec

 BSOD Running BlueStacks and Nox 0x3b

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