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Windows 7: BSOD coming out of Sleep Mode

26 Sep 2017   #1

Microsoft Windows 7 Enterprise 64-bit Service Pack 1
BSOD coming out of Sleep Mode


At least every other time, when I put my HP Elitebook 9470a into Sleep mode, when it comes out of Sleep mode, it goes BSOD. I'm running Windows 7, Service Pack 1, 64Bit with 8GB RAM and Intel i5 processor.

Attached is my dump file.

I used one tool to look briefly at the DMP file and it looks like it's caused by the ntoskrnl.exe but can't tell any other details than that. Thanks for any guidance you guys could provide.

Attached Files
File Type: zip (219.5 KB, 5 views)
My System SpecsSystem Spec
26 Sep 2017   #2

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10

Hello and welcome txam92 now first of all could you please follow this as your specs are alittle thin on the ground
Now before we can help we do need to know what is in your machine so please do this System Info - See Your System Specs
or either enter the specs of your system in your forum profile the specs will appear when we click on that little box bottom left of the post screen it is for me the preferable option as it is easy. As you may appreciate it is very hard when you donít know what one is working with for example a diesel or petrol engine.
(pretyped to save time)

Now the dump file you refer to is very common and as you say is really of little help so what I would suggest is that you run these first if you haven't already < if necessary include the /f and /r in the command line as per Option2 id there is nothing seen to be wrong and the problem persists run these
ADW download from bleeping computer delete any rubbish found with the malware scans
NB If anyone who has Kaspersky as their security they may find it will not like ADW running and to stop the nagging just temporarily disbale the Kaspersky while one runs ADW

In the dumps I did see some references to memory and if the other scans do ot fix them then it might mean a memtest and not the Windows feature one it is quite basic and I can link you to the one we recommend but first things first.

An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If a kernel debugger is available get the stack backtrace.
Arg1: 0000000000000008, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000001, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff800034d2fb6, address which referenced memory

My System SpecsSystem Spec
27 Sep 2017   #3

Microsoft Windows 7 Enterprise 64-bit Service Pack 1

Thanks for the response! I filled out my profile as requested. I ran the system-file-checker and it came up with some errors that it was able to fix. After a reboot, I ran it again just to see if there was anything left behind but it was all clear. Next, I ran the disk-check and it only had one error that it fixed. I already had Malwarebytes on my laptop and run it weekly, but ran it again just for grins and it had no problems. I also ran the Windows memtest at boot and it didn't report any problems.

I've put the laptop to sleep twice and it came back both times. I'll have to do it a few more times over the next couple of days to see if the fixes are really working. Thanks so much for the guidance so far, I really appreciate it!
My System SpecsSystem Spec

29 Sep 2017   #4

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10

Sorry late reply tx mate now the Windows memtest really isn't up to the job and you should use the only test we recommend see this
Now to make absolutely we are on the same page the memtest linked here is the only one we recommend and it MUST be run for at least 8 passes or you may as well not bother. It is rather lengthy and best left for a downtime for that machine - overnight is good. Having said that you can stop the test if errors show up while you are around and then it is a matter of tracking down the bad stick of RAM. RAM - Test with Memtest86+
(This is pretyped to save time)

Even if the machine now running ok it would be a good thing to do.
My System SpecsSystem Spec
29 Sep 2017   #5

Microsoft Windows 7 Enterprise 64-bit Service Pack 1

Fully understood on the memtest. We were on the same page.

So far....I haven't had an BSOD after coming out of sleep since doing the fixed I described in my previous post. I'll see if I can run the memtest you referred to in your post this weekend. Thanks again for all the help!
My System SpecsSystem Spec
29 Sep 2017   #6

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10

Ok I mean you don't have to but for the sake of running it overnight it at least will sow you if the RAM is ok should the BSOD' come up again
My System SpecsSystem Spec

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