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Blank icons, Explorer.exe crashing, Exception code: 0xc0000374
Hey guys,
The problem:
In explorer.exe, my hard drive and computer folders on the left side bar often disappear completely from time to time leaving only the "library" folder visible. Also, thumbnails of most icons just display blank white files when this happens. (Picture attached below) Explorer is semi-usable in this state. I can kill and restart explorer.exe with my desktop looking fine but when I actually open explorer to look at files, it gives me this error then: "The remote procedure call failed and did not execute". Restarting fixes the issue but only temporarily until it crops up again usually when I'm looking at files.
Steps I have taken:
From this link,
http://www.theexperienceblog.com/201...in-windows-10/
I followed the on-site instructions and have installed the Windows Debugger, found the event in Event Viewer.
However, I do not know how to proceed with the second step, under title "Investigation". Excerpt from the website below:
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On the machine which have the problem, start by activating the creation of crash dump files to get the information you need by setting the following registry valuees:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps
Name: DumpFolder
Type: REG_SZ
Value: C:\CrashTemp
Name: DumpCount
Type: REG_DWORD (32-bit)
Value: 10
Name: DumpType
Type: REG_DWORD (32-bit)
Value: 2
Now reproduce the problem so that a crash dump is generated!
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Could someone kindly explain these steps to me in further detail? Do I just navigate to
- HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps with regedit.exe
- double Click on the LocalDumps folder
- Rename (Default) to DumpFolder
- Set its value to C:\CrashTemp
- Create new keys for DumpCount and DumpType
Are my steps correct and this IS the correct way to go about solving these types of problems right? I want to find the root cause of this issue so I can stop it from happening!Thanks! The error message from the event log says this btw:
Faulting application name: Explorer.EXE, version: 6.1.7601.17567, time stamp: 0x4d672ee4
Faulting module name: ntdll.dll, version: 6.1.7601.23889, time stamp: 0x598d5074
Exception code: 0xc0000374
Fault offset: 0x00000000000bf3e2
Faulting process id: 0xbf0
Faulting application start time: 0x01d33c0f9d97c5ba
Faulting application path: C:\Windows\Explorer.EXE
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: befab027-a847-11e7-a693-d6c7608b9f2b
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