What caused the BSOD after running Windows Experience

Neumeier · 06 Oct 2017

Attached is the .dmp file

ICIT2LOL · 06 Oct 2017

Hello and welcome Neumier mate it looks like you have a graphics driver issue

Code:

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

CURRENT_IRQL:  0

ANALYSIS_VERSION: 6.3.9600.17336 (debuggers(dbg).150226-1500) amd64fre

STACK_TEXT:  
fffff880`03091a58 fffff880`042fd388 : 00000000`00000116 fffffa80`095fd4e0 fffff880`0f3f7568 00000000`00000000 : nt+0x6f980
fffff880`03091a60 00000000`00000116 : fffffa80`095fd4e0 fffff880`0f3f7568 00000000`00000000 00000000`00000002 : dxgkrnl+0x5d388
fffff880`03091a68 fffffa80`095fd4e0 : fffff880`0f3f7568 00000000`00000000 00000000`00000002 00000000`00000000 : 0x116
fffff880`03091a70 fffff880`0f3f7568 : 00000000`00000000 00000000`00000002 00000000`00000000 00000000`00000000 : 0xfffffa80`095fd4e0
fffff880`03091a78 00000000`00000000 : 00000000`00000002 00000000`00000000 00000000`00000000 fffff880`042fd092 : nvlddmkm+0x14c568


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nvlddmkm+14c568
fffff880`0f3f7568 4055            push    rbp

SYMBOL_STACK_INDEX:  4

SYMBOL_NAME:  nvlddmkm+14c568

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nvlddmkm

IMAGE_NAME:  nvlddmkm.sys

BUCKET_ID:  WRONG_SYMBOLS

FAILURE_BUCKET_ID:  WRONG_SYMBOLS

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:wrong_symbols

FAILURE_ID_HASH:  {70b057e8-2462-896f-28e7-ac72d4d365f8}

Followup: MachineOwner
---------

Now the first step to take is to update that driver and I am pretty sure this is the one you want because that is an unusual card to me at least NVIDIA DRIVERS 270.73Certified

Neumeier · 09 Oct 2017

Thanks for the help.

The Graphics card is a Nvidia Quadro FX540.

Nvidia points me to this driver:

NVIDIA

Version: R304 U4 (307.45) WHQL
Release Date: 2012.11.19

If I run a Windows update, I am told the driver is up to date.

The current version is 9.18.13.908 Date 1/30/2015

The Computer works fine except if I run Windows Experience, then it crashes and my printer does not work.

torchwood · 09 Oct 2017

Hi Neumeier,

There should be an Nvidea control panel on your system, it will be in the MS control panel.

try updating from there.
Help tab >> technical support > on Nvidea page >> drivers... use thier tool

Roy

ICIT2LOL · 09 Oct 2017

sorry late reply mate do as Roy has advised and frankly I am not a fan of the Windows update feature it is worth the electrons it takes up to run.

Neumeier · 12 Oct 2017

Thanks for the help.

ICIT2LOL · 12 Oct 2017

No worries mate as long as it has got you going again.