Internet explorer and Google Chrome crashing after BSOD, DEP error


  1. Posts : 9
    Windows 7 Ultimate x64
       #1

    Internet explorer and Google Chrome crashing after BSOD, DEP error


    Hey all, I got a major problem.

    Background, I just installed and was playing a new game Starpoint Gemini Warlords when my computer just decided to BSOD about 2-3 hours into the game. After that, the computer restarted and other than the option to restart in safe mode everything seemed ok. This is when I started noticing problems. Everytime I load up a webpage/tab in either Internet Explorer or Google Chrome it will be fine for say 2-5 minutes. After that it will randomly crash

    For example:

    Problem signature:
    Problem Event Name: BEX
    Application Name: IEXPLORE.EXE
    Application Version: 11.0.9600.18792
    Application Timestamp: 59906b79
    Fault Module Name: StackHash_0a9e
    Fault Module Version: 0.0.0.0
    Fault Module Timestamp: 00000000
    Exception Offset: a41d336b
    Exception Code: c0000005
    Exception Data: 00000008
    OS Version: 6.1.7601.2.1.0.256.1
    Locale ID: 2057
    Additional Information 1: 0a9e
    Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
    Additional Information 3: 0a9e
    Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

    Sorry I don't see a spoiler hide option. I've had about 10 tabs crash in IE, not all at the same time, usually one after the other. I also did not manage to catch the Chrome error. IE does not display any symptoms of problems, pages loaded up fine, even those running flash etc like bbc news pages and youtube. Chrome loaded things slower but that's the only observable thing.

    Edit: Chrome just crashed, saved the info this time

    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: chrome.exe
    Application Version: 61.0.3163.100
    Application Timestamp: 59c30ceb
    Fault Module Name: StackHash_2264
    Fault Module Version: 0.0.0.0
    Fault Module Timestamp: 00000000
    Exception Code: c0000005
    Exception Offset: 000000008015002b
    OS Version: 6.1.7601.2.1.0.256.1
    Locale ID: 2057
    Additional Information 1: 2264
    Additional Information 2: 2264db07e74365624c50317d7b856ae9
    Additional Information 3: 875f
    Additional Information 4: 875fa2ef9d2bdca96466e8af55d1ae6e


    I've not tried playing any games since, just played music via winamp and a movie with windows media player, they are not crashing. Only Internet explorer and Google Chrome is. I've not tested out playing any games as I don't want to break something even worse. Restarting my computer did not help.

    I've included all the relevant stuff I hope in this dropbox folder. I hope someone might have a solution as the only thing I can think of is a hard format and reinstalling OS which I really don't want to do. Thanks for any help, I'm quite desperate as trying to troubleshoot it for the past few hours have turned up dead ends.

    https://www.dropbox.com/sh/gl1bvbwgl...dmDdumvBa?dl=0

    Speculation: some sort of memory or cache problem?

    More Info: I was testing out Armoured warfare a semi high graphical need game. While that ran smoothly for about 20 minutes, throughout that period I was getting these IE tab crashes every 2-3 minutes. If it was a graphics card issue I think playing that game would have crashed instead of or at the same time as IE tabs
    Last edited by Planeswalker85; 06 Oct 2017 at 23:00. Reason: more info
      My Computer


  2. Posts : 21,007
    Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
       #2

    Hello and welcome Planeswalker85 mate I would like to try and help you but I cannot open or make any sense out of the dropbox stuff so could you please follow these and post the dumps.
    Dump Files - Configure Windows to Create on BSOD
    &
    Blue Screen of Death (BSOD) Posting Instructions


    These will give us a much better idea of what is going on.
      My Computer


  3. Posts : 6,941
    W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
       #3

    Hi PlanesWalker85,

    Please uninstall the Intel driver Update utility, it is known to cause this specific crash issue.


    If the issues persist after please follow the instructions posted by ICIT2LOL

    Roy
      My Computer


  4. Posts : 9
    Windows 7 Ultimate x64
    Thread Starter
       #4

    ICIT2LOL said:
    Hello and welcome Planeswalker85 mate I would like to try and help you but I cannot open or make any sense out of the dropbox stuff so could you please follow these and post the dumps.
    Dump Files - Configure Windows to Create on BSOD
    &
    Blue Screen of Death (BSOD) Posting Instructions

    Blue Screen of Death (BSOD) Posting Instructions

    These will give us a much better idea of what is going on.
    Blue Screen of Death (BSOD) Posting Instructions
    Hi ICIT2LOL, sorry been a year since I last visited this forum and it was only for another major problem. Spent whole of last night trying to self fix the problem but brain wasn't working at the end. I've run the program as asked and attached the zip file. Thanks

    torchwood said:
    Hi PlanesWalker85,

    Please uninstall the Intel driver Update utility, it is known to cause this specific crash issue.


    If the issues persist after please follow the instructions posted by ICIT2LOL

    Roy
    Hi Roy,
    I've uninstalled it and restarted my computer but problem still occurs. I think that BSOD knocked out a lot more than I thought. I had a suggestion to reinstall both IE and Chrome to see if that might solve it but I think that's only a band aid solution? Thanks

    I've also left both IE and Chrome tabs open in the background with webpages such as this forum open and it still crashes while my computer is idling. Unfortunately this is beyond my amateur repair skills

    Just to add, my computer so far has not BSOD today, just those 2 programs crashing from the initial BSOD last night.

    more IE crash info

    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: IEXPLORE.EXE
    Application Version: 11.0.9600.18792
    Application Timestamp: 59906b79
    Fault Module Name: USER32.dll
    Fault Module Version: 6.1.7601.23594
    Fault Module Timestamp: 58249e1c
    Exception Code: c0000005
    Exception Offset: 000178e2
    OS Version: 6.1.7601.2.1.0.256.1
    Locale ID: 2057
    Additional Information 1: 0a9e
    Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
    Additional Information 3: 0a9e
    Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: IEXPLORE.EXE
    Application Version: 11.0.9600.18792
    Application Timestamp: 59906b79
    Fault Module Name: USER32.dll
    Fault Module Version: 6.1.7601.23594
    Fault Module Timestamp: 58249e1c
    Exception Code: c0000005
    Exception Offset: 000178e2
    OS Version: 6.1.7601.2.1.0.256.1
    Locale ID: 2057
    Additional Information 1: 0a9e
    Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
    Additional Information 3: 0a9e
    Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.
    C:\Users\Planeswalker>tasklist /m User32.dll
    Image Name PID Modules
    ========================= ======== ============================================
    csrss.exe 1008 USER32.dll
    wininit.exe 548 USER32.dll
    csrss.exe 560 USER32.dll
    services.exe 608 USER32.dll
    winlogon.exe 636 USER32.dll
    lsass.exe 660 USER32.dll
    svchost.exe 804 USER32.dll
    svchost.exe 884 user32.dll
    svchost.exe 784 USER32.dll
    svchost.exe 984 USER32.dll
    svchost.exe 1064 USER32.dll
    svchost.exe 1096 USER32.dll
    svchost.exe 1220 USER32.dll
    svchost.exe 1348 USER32.dll
    spoolsv.exe 1468 USER32.dll
    svchost.exe 1520 USER32.dll
    DbxSvc.exe 1652 USER32.dll
    svchost.exe 1720 USER32.dll
    taskhost.exe 1936 USER32.dll
    imdsksvc.exe 1148 USER32.dll
    IPROSetMonitor.exe 1592 USER32.dll
    LogiRegistryService.exe 2088 USER32.dll
    n360.exe 2184 USER32.dll
    dwm.exe 2252 USER32.dll
    svchost.exe 2296 USER32.dll
    nvcontainer.exe 2360 USER32.dll
    explorer.exe 2368 USER32.dll
    NVDisplay.Container.exe 2424 USER32.dll
    n360.exe 2548 USER32.dll
    NVDisplay.Container.exe 2592 USER32.dll
    LCore.exe 3024 USER32.dll
    RtkNGUI64.exe 3056 USER32.dll
    svchost.exe 3908 USER32.dll
    svchost.exe 3992 USER32.dll
    WLIDSVC.EXE 4040 USER32.dll
    WmiPrvSE.exe 200 USER32.dll
    WLIDSVCM.EXE 3400 USER32.dll
    SearchIndexer.exe 4572 USER32.dll
    svchost.exe 4604 USER32.dll
    svchost.exe 5048 USER32.dll
    wmpnetwk.exe 5112 USER32.dll
    svchost.exe 4148 USER32.dll
    svchost.exe 3516 user32.dll
    WmiPrvSE.exe 4988 USER32.dll
    conhost.exe 5444 USER32.dll
    iexplore.exe 5840 USER32.dll
    AdblockPlusEngine.exe 5100 USER32.dll
    dllhost.exe 2288 USER32.dll
    conhost.exe 7700 USER32.dll
    notepad.exe 7008 USER32.dll
    MsSpellCheckingFacility.e 5160 USER32.dll
    OSPPSVC.EXE 1088 USER32.dll
    taskeng.exe 4056 USER32.dll
    cmd.exe 7004 USER32.dll
    conhost.exe 1632 USER32.dll
    tasklist.exe 1964 USER32.dll
    C:\Users\Planeswalker>

    I'm not sure how to find the culprit.

    Edit: From my further research it seems that the toolbars might be a culprit? However my IE and Chrome don't have similar toolbars active.

    Steam and playing PC games also fine, discord and voice chat ok, doesn't look like anything else was corrupted by that BSOD, just the browsers I hope/think.
    Last edited by Planeswalker85; 07 Oct 2017 at 17:25. Reason: more info
      My Computer


  5. Posts : 9
    Windows 7 Ultimate x64
    Thread Starter
       #5

    Quick update, I've reinstalled Chrome and so far both IE and Chrome are 'behaving' no crashes yet, going to observe and see what happens. Think reinstalling Chrome might have 'refreshed/overwritten' the possibly corrupt file which is causing crashes.
      My Computer


  6. Posts : 6,941
    W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
       #6

    Hi Planeswalker85,

    missed the word DEP,

    this is a specific setting and can be found and changed by the user,
    the tutorial here covers 7 as well

    DEP - Turn On or Off for Programs

    Roy
      My Computer


  7. Posts : 21,007
    Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
       #7

    Planeswalker85 said:
    Quick update, I've reinstalled Chrome and so far both IE and Chrome are 'behaving' no crashes yet, going to observe and see what happens. Think reinstalling Chrome might have 'refreshed/overwritten' the possibly corrupt file which is causing crashes.
    Yes well keep us updated mate would be good if it was the fix eh?
      My Computer


  8. Posts : 9
    Windows 7 Ultimate x64
    Thread Starter
       #8

    @ICIT2LOL @torchwood

    Ok, looks like I self solved it by reinstalling Chrome. Think it refreshed/overwrote or something the corrupted/damage files. I've been in contact with that games' devs and its up to them to fix the games problem. My computer has been running for 3 days now and I'm doing all my usual things etc. Only thing is a slight slowdown for Chrome loading some webpages but that's it.




    I did not tinker with any DEP settings since it seemed the problem was fixed.

    Anyways thanks to you both for your help, even though I fixed it my end its nice to have people like you helping the windows 7 community. I'll be sticking to win 7 until they release win 11 or 10.1, lol.
      My Computer


  9. Posts : 21,007
    Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
       #9

    Hmm now I am using a new browser right now called Cyberfox and it based around the Mozilla stuff and if you want to try it your "gear" can be transferred form Chrome for whatever browser you are using.

    Personally I find it a not so intrusive as Chrome and fast. You can always uninstall it after wards if you don't like it https://cyberfox.8pecxstudios.com/
      My Computer


 

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