Recurrent BSOD during Shut-Down process


  1. papatim99
    Posts : 1
    Windows 7 Ultimate 32-bit
       New #1

    Recurrent BSOD during Shut-Down process


    Over the last few days I have started experiencing a BSOD error every time the computer is put into Shut-Down process (usually around half way through the Shut-Down cycle). I have run and attached the DM Log Collector file as per the forum instructions, and have also copied the Windows error message that displays upon subsequent start-up below for reference:

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.256.1
    Locale ID: 3081

    Additional information about the problem:
    BCCode: 1a
    BCP1: 00041790
    BCP2: C0802088
    BCP3: 0000FFFF
    BCP4: 00000000
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 256_1

    Files that help describe the problem:
    C:\Windows\Minidump\110517-27206-01.dmp
    C:\Users\Tim\AppData\Local\Temp\WER-157093-0.sysdata.xml


    Grateful for any assistance that can be provided to help diagnose what is causing this issue and possible resolution. Many thanks.
      My Computer
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  3. axe0
    Posts : 7,050
    Windows 10 Pro
       New #2

    Please run the DM Log Collector again and upload a new zip, the current uploaded one misses several logs.
    You could check if there are
    1. 18 .txt,
    2. 1 .nfo,
    3. 1 or more .dmp,

    files present, if this is the case then all logs are present :)
    If there are a few missing, no problem as we can get them manually if required :)
      My Computer
    Quote Quote

 

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