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Windows 7: Please Can Someone Help?

12 Oct 2017   #1
dmor8579

Windows 7 Home Premium 64bit
 
 
Please Can Someone Help?

When turning my laptop on I get a blue screen and I haven't got a clue where to start! I have included a screen shot of the blue screen that keeps coming up. I would really appreciate it if somebody can help me with this. I don't have access to another computer but I can get on the internet on my phone which I am posting this from. Many thanks.




Attached Thumbnails
Please Can Someone Help?-image.jpg  
My System SpecsSystem Spec
.
15 Oct 2017   #2
axe0

Windows 10 Pro
 
 

The issue being is a corrupted file, unknown is it, however, if it is from Windows or a driver that boots with Windows.
Run below tests to rule out a few probable causes.




Please Can Someone Help? Diagnostics Test Please Can Someone Help?
 HDD TEST

Note   Note
Please run HDTune first, in the order posted!
Download an ISO from Windows 10 Recovery Tools - Bootable Rescue Disk - Windows 10 Forums and mount it on a USB to run HDTune

Run HDTune to
  • check the health,
  • scan for errors, no quick scan but full scan
  • run a benchmark.
It may take some time, but please take the time you need to perform it properly.
When above is done please make screenshots of the following
  • the health,
  • the error scan,
  • the benchmark incl. following
    • transfer rate,
    • access time,
    • burst rate,
    • cpu usage.

Run SeaTools DOS to check the integrity of your HDD. SeaTools for DOS and Windows - How to Use - Windows 7 Help Forums
Run the long test.
Note   Note
Do not run SeaTools on an SSD as the results will be invalid.

Make a photo of the result and post it.

Run chkdsk
Disk Check - Windows 7 Help Forums
Use option TWO with parameter /r
Upload the chkdsk log Check Disk (chkdsk) - Read Event Viewer Log - Windows 7 Help Forums




Please Can Someone Help? Diagnostic Test Please Can Someone Help?
 RAM TEST

Run MemTest86+ to analyse your RAM. MemTest86+ - Test RAM - Windows 7 Forums

Note   Note


MemTest86+ needs to be run for at least 8 complete passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.


Make a photo of the result and post it.

Addition:
If errors show up you can stop the test, remove all sticks but 1 and test this single stick in each slot for 8 passes or until errors show, switch sticks and repeat.
If errors show up and you see them a lot later, no problem, the errors don't affect the test.
My System SpecsSystem Spec
15 Oct 2017   #3
dmor8579

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by axe0 View Post
The issue being is a corrupted file, unknown is it, however, if it is from Windows or a driver that boots with Windows.
Run below tests to rule out a few probable causes.




Please Can Someone Help? Diagnostics Test Please Can Someone Help?
 HDD TEST

Note   Note
Please run HDTune first, in the order posted!
Download an ISO from Windows 10 Recovery Tools - Bootable Rescue Disk - Windows 10 Forums and mount it on a USB to run HDTune

Run HDTune to
  • check the health,
  • scan for errors, no quick scan but full scan
  • run a benchmark.
It may take some time, but please take the time you need to perform it properly.
When above is done please make screenshots of the following
  • the health,
  • the error scan,
  • the benchmark incl. following
    • transfer rate,
    • access time,
    • burst rate,
    • cpu usage.

Run SeaTools DOS to check the integrity of your HDD. SeaTools for DOS and Windows - How to Use - Windows 7 Help Forums
Run the long test.
Note   Note
Do not run SeaTools on an SSD as the results will be invalid.

Make a photo of the result and post it.

Run chkdsk
Disk Check - Windows 7 Help Forums
Use option TWO with parameter /r
Upload the chkdsk log Check Disk (chkdsk) - Read Event Viewer Log - Windows 7 Help Forums




Please Can Someone Help? Diagnostic Test Please Can Someone Help?
 RAM TEST

Run MemTest86+ to analyse your RAM. MemTest86+ - Test RAM - Windows 7 Forums

Note   Note


MemTest86+ needs to be run for at least 8 complete passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.


Make a photo of the result and post it.

Addition:
If errors show up you can stop the test, remove all sticks but 1 and test this single stick in each slot for 8 passes or until errors show, switch sticks and repeat.
If errors show up and you see them a lot later, no problem, the errors don't affect the test.
Thanks very much for the reply axe0. Does HDTune work on Windows 7 as this is what I have on my laptop? This link says it's for Windows 10 so not sure whether it will work or not.

My laptop seems to be running ok now, I did an SFC scan and it said 'no violations found' but since this scan I get no BSOD anymore and my laptop seems to be running ok. Should I still do all these scans to be sure everything is ok?
My System SpecsSystem Spec
.

16 Oct 2017   #4
axe0

Windows 10 Pro
 
 

HDTune works on 7, 8, 8.1 and 10.
My System SpecsSystem Spec
16 Oct 2017   #5
dmor8579

Windows 7 Home Premium 64bit
 
 

Thanks axe0. My laptop seems to be running ok now, I did an SFC scan and it said 'no violations found' but since this scan I get no BSOD anymore and my laptop seems to be running ok. Should I still do all these scans to be sure everything is ok?
My System SpecsSystem Spec
16 Oct 2017   #6
axe0

Windows 10 Pro
 
 

It is like with malware, even if you don't notice any issues it doesn't mean the problem is gone.

You should run the tests, if it turns out either of the tests detects a problem you'll be glad it is detected now and not when you have the same or worse problems as a result of not running the tests.
My System SpecsSystem Spec
16 Oct 2017   #7
dmor8579

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by axe0 View Post
It is like with malware, even if you don't notice any issues it doesn't mean the problem is gone.

You should run the tests, if it turns out either of the tests detects a problem you'll be glad it is detected now and not when you have the same or worse problems as a result of not running the tests.
Thanks for all your help axeo, very much appreciated. I will do what you have advised when I get a chance and I will get back to you on this. Is this ok?

I have updated my system specs on my profile as they haven't been updated for a couple of years. My current virtual memory is 4058 MB but it says that the recommended amount is 6087 MB. Should I change this to what it says is recommended and what difference will this make if I do?

Many thanks
My System SpecsSystem Spec
17 Oct 2017   #8
dmor8579

Windows 7 Home Premium 64bit
 
 

I've just downloaded the first part of your advice and burnt the ISO onto a DVD but nothing happens when I boot from the disc. I've tried opening the files on my deesktop also but they're not opening.
My System SpecsSystem Spec
17 Oct 2017   #9
axe0

Windows 10 Pro
 
 

Do you change the boot order or select the disc from the boot options?
My System SpecsSystem Spec
17 Oct 2017   #10
dmor8579

Windows 7 Home Premium 64bit
 
 

Yes I've done that but nothing happens and it won't load the disc.
My System SpecsSystem Spec
Reply

 Please Can Someone Help?




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