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Windows 7: BSOD windows search for problem runs, then disappears

4 Days Ago   #1
needsleep

Windows 7 Professional, 64-bit
 
 
BSOD windows search for problem runs, then disappears

I have a BSOD issue.
Recent installs were a newer graphics card on 11/08/2017.
After that, youtube videos would play slower when my cursor was not on the video being displayed.

My first BSOD was yesterday, 12/05/2017, after installing, KB4051034, "2017-11 Preview of Monthly Quality Rollup for Windows 7 for x64-based Systems", but it didn't happen right after that - it was several hours later. And I upgraded Firefox to 57.0.1 (from 56+) yesterday as well.

I also installed Blizzard online StarCraft2 game. I had no problems with the game, but couldn't get out of it for several minutes. The system ran slower for about 10 minutes after my increasingly frantic keypresses to extract myself from the game.

Today, as well, I got another BSOD. I think I was on Firefox. The game was not running.

When you reboot after a crash, there's a windows app that fires up asking if you'd like to search Windows for the solution. Both times I said yes and then its window disappeared never to be seen again.

I would appreciate your help in the matter. I've attached the requested output of the dm log collector program.
Thanks,




Attached Files
File Type: zip WIN7-Wed_12_06_2017_161228_59.zip (112.4 KB, 2 views)
My System SpecsSystem Spec
.
3 Days Ago   #2
axe0

Windows 10 Pro
 
 

Please run the DM Log Collector again and upload a new zip, the current uploaded one misses several logs.
You could check if there are
  1. 18 .txt,
  2. 1 .nfo,
  3. 1 or more .dmp,
files present, if this is the case then all logs are present
If there are a few missing, no problem as we can get them manually if required



If re-running the DM Log Collector doesn't work, run this command in an admin command prompt, it creates a new folder CollectedFiles on the desktop. Right click the folder, sent it to a zip and upload the zip.
Quote:
md "%USERPROFILE%\Desktop\CollectedFiles"&wmic /output:"%USERPROFILE%\Desktop\CollectedFiles\hotfix.txt" qfe list full /format:table&copy %SystemRoot%\minidump\*.dmp "%USERPROFILE%\Desktop\CollectedFiles"&dxdiag /t %temp%\dxdiag.txt&copy %temp%\dxdiag.txt "%USERPROFILE%\Desktop\CollectedFiles\dxdiag.txt"&type %SystemRoot%\System32\drivers\etc\hosts >> "%USERPROFILE%\Desktop\CollectedFiles\hosts.txt"&systeminfo > "%USERPROFILE%\Desktop\CollectedFiles\systeminfo.tmp"&findstr /v "Owner." "%USERPROFILE%\Desktop\CollectedFiles\systeminfo.tmp" > "%USERPROFILE%\Desktop\CollectedFiles\systeminfo.txt"&del "%USERPROFILE%\Desktop\CollectedFiles\systeminfo.tmp"&driverquery /v > "%USERPROFILE%\Desktop\CollectedFiles\drivers.txt"&msinfo32 /nfo "%USERPROFILE%\Desktop\CollectedFiles\msinfo32.nfo"&wevtutil qe System /f:text > "%USERPROFILE%\Desktop\CollectedFiles\eventlog.txt"&reg export HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall "%USERPROFILE%\Desktop\CollectedFiles\uninstall.txt"&reg export "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components" "%USERPROFILE%\Desktop\CollectedFiles\installed.txt"
Files that are created in the folder:
  • *.dmp,
  • dxdiag.txt,
  • hosts.txt,
  • systeminfo.txt,
  • drivers.txt,
  • msinfo32.nfo,
  • eventlog.txt,
  • uninstall.txt,
  • installed.txt,
My System SpecsSystem Spec
3 Days Ago   #3
needsleep

Windows 7 Professional, 64-bit
 
 
as requested...

I had to manually run the code.
Thanks for providing it.


Attached Files
File Type: zip CollectedFiles.zip (1.06 MB, 1 views)
My System SpecsSystem Spec
.

3 Days Ago   #4
axe0

Windows 10 Pro
 
 

Temporary remove Kaspersky and update or reinstall the latest chipset drivers from Dell.
My System SpecsSystem Spec
2 Days Ago   #5
needsleep

Windows 7 Professional, 64-bit
 
 

Just to be sure,
I am to un-install Kaspersky (not just exit the program),
and re-install the BIOS?

Thanks,
My System SpecsSystem Spec
2 Days Ago   #6
axe0

Windows 10 Pro
 
 

Uninstall Kaspersky, not exit or disable, uninstall.

Reinstall or update the chipset drivers, not the BIOS.
On Dell support page there is a category filter, select 'chipset'.
My System SpecsSystem Spec
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 BSOD windows search for problem runs, then disappears




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