BSOD frequently while using Chrome.


  1. Posts : 3
    Windows 7 Ultimate x64
       #1

    BSOD frequently while using Chrome.


    It has happend for a long time since early 2017, I try to fix the hardware and stuff but it doesn't work. It only happens when I'm using Chrome to browse the web. And the minidump folder is empty but there is another folder named LiveKernelReport has the dump files. Please look into this
    Thanks in advance.
      My Computer


  2. Posts : 7,097
    W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
       #2

    Hi

    Your AV and the Vietnamese keyboard driver and known to be incompatible, please remove Avast.

    Would you also run this tool copy/paste the ouput,


    http://go.microsoft.com/fwlink/?LinkID=52012

    Roy
      My Computer


  3. Posts : 3
    Windows 7 Ultimate x64
    Thread Starter
       #3

    Code:
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    
    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-DFKXV-BFMVJ-HB28X
    Windows Product Key Hash: Lv6++TaovuA/WWL32kR+eTlpbLQ=
    Windows Product ID: 00426-067-4063771-86909
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.001
    ID: {5409AC50-56BB-4E71-9039-7998B694D26C}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_ldr.170512-0600
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    
    File Scan Data-->
    
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{5409AC50-56BB-4E71-9039-7998B694D26C}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-HB28X</PKey><PID>00426-067-4063771-86909</PID><PIDType>5</PIDType><SID>S-1-5-21-1936953612-3835911798-3088717029</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>3707</Version><SMBIOSVersion major="2" minor="6"/><Date>20130712000000.000000+000</Date></BIOS><HWID>45C53307018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>SE Asia Standard Time(GMT+07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
    
    Spsys.log Content: 0x80070002
    
    Licensing Data-->
    Software licensing service version: 6.1.7601.17514
    
    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: a0cde89c-3304-4157-b61c-c8ad785d1fad
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00172-067-406377-00-1033-7601.0000-1362015
    Installation ID: 008151076903454570689404251685773565471133711970501112
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: HB28X
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 09/12/2017 9:23:46 AM
    
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 10:1:2017 11:02
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    
    
    HWID Data-->
    HWID Hash Current: OAAAAAEABgABAAEAAQACAAAAAQABAAEAln2yfz664NtiNDYn6gJK3fTjzgAWNUTEiK52FaY8LnM=
    
    OEM Activation 1.0 Data-->
    N/A
    
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: 
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            ALASKA        A M I
      FACP            ALASKA        A M I
      HPET            ALASKA        A M I
      MCFG            ALASKA        A M I
      SSDT            IdeRef        IdeTable
      SSDT            IdeRef        IdeTable
      SSDT            IdeRef        IdeTable
      DMAR            INTEL         SNB 
      BGRT            ALASKA        A M I

    Thx for your reply. Above is the result of the tool.
    There is something but when I switch to Firefox, the BSOD happens a lot less. Don't know if that can help you.
    And thanks again for looking into this.
    Last edited by Brink; 08 Dec 2017 at 22:27. Reason: code box
      My Computer


  4. Posts : 7,097
    W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
       #4

    Hi

    From the update log
    FATAL: Service 7971F918-A847-4430-9279-4A52D1EFE18D requested, but it is expired

    Taking this and with the installed product ID code,
    -067- Indicates a not for resale MSDN account.

    It would appear that you a running a non genuine OS and its been blocked by MS.

    As this forum does not support piracy no further help can be provided


    Roy
      My Computer


  5. Posts : 3
    Windows 7 Ultimate x64
    Thread Starter
       #5

    Are you sure that my OS is not genuine? Cause I bought the key 4 years ago by myself and after many re-install of Windows 7 and it's still activated by this key everytime. The System properties says it's activated? So I have been scammed or something?
    Anyway, thanks again for looking into my problem.
      My Computer


 

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