Blue screen errors in Eventviewer

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  1. Skybox
    Posts : 10
    Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
       New #1

    Blue screen errors in Eventviewer


    Running an older HTPC with AMD HD5670 video card and an 8 year old WD HDD for the OS. Could use some help analyzing the dmp files to pinpoint the issue.

    I recently reinstalled Win7 Pro x64, but had always ran Win7 pro x32 in the past. It's and old XP machine - 10years old'ish. my guess is the HDD or graphics card drivers is the culprit.

    The event viewer didnt't give me much to go on except mention of Blue Screen and the dump files. in the zip I uploaded, the 12/23 and /12/24 dmp files are the issue - dateTime stamp. The prior dumps are probably the same.

    Would appreciate any assistance. Thanks
    Last edited by Skybox; 25 Dec 2017 at 10:01.
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  3. Acova
    Posts : 57
    Windows 8.1 x64
       New #2

    Hi,

    I've used a program called "BlueScreenView".
    Went through these two links:
    1) 3 Ways to Analyze Memory Dump (.dmp) File • Raymond.CC (I didn't want to go via large Windows Debugg Tool for dmps -> it would mean I'd have to download it and etc :/ )
    2) Downloaded from: BlueScreenView Download

    Launched it and went through your dmp files.
    It seems to point at: ntoskrnl.exe
    Bug check code: 0x00000124

    After small scan for info online - found few resources pointing at RAM being at fault in common cases when this arises as a crash.

    1) Fix ntoskrnl.exe blue screen of death BSOD in Windows - Tech Advisor
    2) BSOD ntoskrnl.exe Windows 7 - [Solved] - Memory - Toms Hardware
    3) BSOD 0x00000124 Error from ntoskrnl.exe - Microsoft Community


    Though with a more rich debugging tool, you will probably get more specific information, such as what process was in use and ended up with corrupted memory in there.

    In either case, does it give you any feeling that it could be RAM? Or do you believe the installed RAM is stable/good?

    Below, I provide the screen with results:
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  4. axe0
    Posts : 7,050
    Windows 10 Pro
       New #3

    Run this command in an admin command prompt, it creates a new folder CollectedFiles on the desktop. Right click the folder, sent it to a zip and upload the zip.
    md "%USERPROFILE%\Desktop\CollectedFiles"&wmic /output:"%USERPROFILE%\Desktop\CollectedFiles\hotfix.txt" qfe list full /format:table&copy %SystemRoot%\minidump\*.dmp "%USERPROFILE%\Desktop\CollectedFiles"&dxdiag /t %temp%\dxdiag.txt&copy %temp%\dxdiag.txt "%USERPROFILE%\Desktop\CollectedFiles\dxdiag.txt"&type %SystemRoot%\System32\drivers\etc\hosts >> "%USERPROFILE%\Desktop\CollectedFiles\hosts.txt"&systeminfo > "%USERPROFILE%\Desktop\CollectedFiles\systeminfo.tmp"&findstr /v "Owner." "%USERPROFILE%\Desktop\CollectedFiles\systeminfo.tmp" > "%USERPROFILE%\Desktop\CollectedFiles\systeminfo.txt"&del "%USERPROFILE%\Desktop\CollectedFiles\systeminfo.tmp"&driverquery /v > "%USERPROFILE%\Desktop\CollectedFiles\drivers.txt"&msinfo32 /nfo "%USERPROFILE%\Desktop\CollectedFiles\msinfo32.nfo"&wevtutil qe System /f:text > "%USERPROFILE%\Desktop\CollectedFiles\eventlog.txt"&reg export HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall "%USERPROFILE%\Desktop\CollectedFiles\uninstall.txt"&reg export "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components" "%USERPROFILE%\Desktop\CollectedFiles\installed.txt"
    Files that are created in the folder:
    • *.dmp,
    • dxdiag.txt,
    • hosts.txt,
    • systeminfo.txt,
    • drivers.txt,
    • msinfo32.nfo,
    • eventlog.txt,
    • uninstall.txt,
    • installed.txt,
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  6. Skybox
    Posts : 10
    Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       New #4

    Please see attached CollectedFiles.zip
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  7. Skybox
    Posts : 10
    Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       New #5

    Acova said:
    In either case, does it give you any feeling that it could be RAM? Or do you believe the installed RAM is stable/good?
    I'll research those kernal errors a bit further, but memory is at least 6 years old on a machine that has ran 24/7 for years. Haven't seen memory related errors and all mem modules are being reported, but that does give me something to go on. thanks
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  8. Skybox
    Posts : 10
    Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       New #6

    axe0 said:
    Run this command in an admin command prompt, it creates a new folder CollectedFiles on the desktop. Right click the folder, sent it to a zip and upload the zip.


    Files that are created in the folder:
    • *.dmp,
    • dxdiag.txt,
    • hosts.txt,
    • systeminfo.txt,
    • drivers.txt,
    • msinfo32.nfo,
    • eventlog.txt,
    • uninstall.txt,
    • installed.txt,
    Please see the attached 'collectedFiles.zip'. Thanks
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  10. axe0
    Posts : 7,050
    Windows 10 Pro
       New #7

    Please fill in your system specs
    Please follow this tutorial and download the tool. The tool will give you detailed information about your system specs, please fill in your system specs more completely including PSU, cooling and other used stuff like mouse, keyboard, monitor, case, etc.
    The PSU, cooling and other stuff are NOT mentioned in the tool.

    In the left corner below in your post you find 'My System Specs'. After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.

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  11. Skybox
    Posts : 10
    Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       New #8

    axe0 said:
    Please fill in your system specs
    Please follow this tutorial and download the tool. The tool will give you detailed information about your system specs, please fill in your system specs more completely including PSU, cooling and other used stuff like mouse, keyboard, monitor, case, etc.
    The PSU, cooling and other stuff are NOT mentioned in the tool.

    In the left corner below in your post you find 'My System Specs'. After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.

    Ok, specs are complete. Also attached 2 different sets of files to this thread. Look forward to your response.
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  12. axe0
    Posts : 7,050
    Windows 10 Pro
       New #9

    It's highly recommended to update the motherboard BIOS.
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  13. Skybox
    Posts : 10
    Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       New #10

    axe0 said:
    It's highly recommended to update the motherboard BIOS.
    I just downloaded it yesterday - will do that now.
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