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Windows 7: Periodic Kernel_Data_INPAGE_ERROR whats causing this

06 Jan 2018   #1
VAUTOURB

windows embedded standard
 
 
Periodic Kernel_Data_INPAGE_ERROR whats causing this

We have a touch screen POS system the pc is an ELO TOUCH screen.

I should add that this is a fanless system and to me it seems that the hard drive does get a lot hotter then it should.

Here are 3 of the dmp files: Microsoft OneDrive - Access files anywhere. Create docs with free Office Online. it is zipped.

so I copied the dmp files again and also added the NFO from the msinfo32.

Here is the new link:

https://1drv.ms/u/s!Asd-lq6BMuG6oGojHW2kvUvidHzg

This happens sporatically and the distributor says it is a virus.

We ran windows defender, AVG anti virus, Rkill, JRT, Malware Bytes and Norton NPE which all came back with no viruses. By the way, the only app used on this system is the POS system itself. There is no browser or email client available to employees, and honestly there is just no time ever for an employee to randomly figure out how to install or add the onboard keyboard, or to plug in a usgb keyboard or mouse and they are on camera the whole time. This machine is connected to the internet, however no app actively uses it except when we need to remote into it.

We have a support contract with them, however, they seem to claim it is not their equipment.

My understanding is this is either the hard drive or the ram, however, this machine was installed in October 2017. Apparently Brand new out of the box.

I do not have a screenshot to attach but here is the error in full. You can also view it in the dmp files forgot about that but hey it's posted below as well.

KERNEL_DATA_INPAGE_ERROR

If this is the first time you've seen this stop error screen,
restart your computer. If this screen appears again, follow
these steps:

Check to make sure any new hardware or software is properly installed.
If this is a new installation, ask your hardware or software manufacturer
for any Windows updates you might need.

If problems continue, disable or remove any newly installed hardware
or software. Disable BIOS memory options such as caching or shadowing.
If you need to use safe mode to remove or disable components, restart
your computer, press F8 to select Advanced Startup Options, and then
select Safe Mode.

Technical Information:

*** STOP: 0x0000007a (0xc0415e48, 0xc000000e, 0x681ef860, 0x82bc9fac)

*** ntoskrnl.exe - Address 0x82aebd80 base at 0x82a0c000 DateStamp 0x59b9451d


My System SpecsSystem Spec
.
07 Jan 2018   #2
axe0

Windows 10 Pro
 
 




Periodic Kernel_Data_INPAGE_ERROR whats causing this Diagnostics Test Periodic Kernel_Data_INPAGE_ERROR whats causing this
 HDD TEST

Note   Note
Please run HDTune first, in the order posted!

Run HDTune to
  • check the health,
  • scan for errors, no quick scan but full scan
  • run a benchmark.
It may take some time, but please take the time you need to perform it properly.
When above is done please make screenshots of the following
  • the health,
  • the error scan,
  • the benchmark incl. following
    • transfer rate,
    • access time,
    • burst rate,
    • cpu usage.

Run SeaTools DOS to check the integrity of your HDD. SeaTools for DOS and Windows - How to Use - Windows 7 Help Forums
Run the long test.
Note   Note
Do not run SeaTools on an SSD as the results will be invalid.

Make a photo of the result and post it.

Run chkdsk
Disk Check - Windows 7 Help Forums
Use option TWO with parameter /r
Upload the chkdsk log Check Disk (chkdsk) - Read Event Viewer Log - Windows 7 Help Forums

Note   Note
Photos may also be made if screenshots are not possible
My System SpecsSystem Spec
Reply

 Periodic Kernel_Data_INPAGE_ERROR whats causing this




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