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Windows 7: BSOD - page fault in non-paged area - igdpmd64.sys when scrolling IE

19 Jan 2018   #1
johncros

Win7 Ultimate x64
 
 
BSOD - page fault in non-paged area - igdpmd64.sys when scrolling IE

I am trying to help a neighbor. They are running Win7 and have begun to get BSODs. Seems to mostly happen when attempting to scroll down a within a browser window.
I do not know how to help and suggested that we post the info / dumps here to see if anyone can take a look and advise what is going on.
Thank you for assistance in looking at this.


My System SpecsSystem Spec
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24 Jan 2018   #2
axe0

Windows 10 Pro
 
 

Hi johncros,

Disable either the Intel graphics device or AMD graphics device in device manager, this is presumably a switching issue.
My System SpecsSystem Spec
24 Jan 2018   #3
johncros

Win7 Ultimate x64
 
 

Thank you. It is for a neighbor. We will try that and post back.
My System SpecsSystem Spec
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31 Jan 2018   #4
johncros

Win7 Ultimate x64
 
 

The problem seems to be fixed now. no more BSODs.
Even though it is a 64-bit version of WIN7, it seemed to be unstable when running the latest 64-bit version of IE. I created a shortcut that points to the 23-bit version of IE in the program files (x86) folder and that seems to have helped too.
Thank you for the assistance.
My System SpecsSystem Spec
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 BSOD - page fault in non-paged area - igdpmd64.sys when scrolling IE




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