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Windows 7: System Unexpected Shut-Downs

30 Jan 2018   #11
axe0

Windows 10 Pro
 
 

Blue Screen of Death (BSOD) Posting Instructions - Windows 7 Help Forums


My System SpecsSystem Spec
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31 Jan 2018   #12
Whazzupdoc

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
Unexpected Shutdowns

Got a 7 Forums heads-up from Axe this a.m. Thought it might be an answer but from all I can see it was one of 2 possibilities: 1) get me to do the System Info steps again (which I've done); or 2) to get me to sign up with a very annoying ad. I take my system security very serious (Emsisoft) and there is no way that my system could have had all the 'discovered' problems lurking inside...all I had to do was pay the $39+/- to let them go to work on my system. What B.S.!!! and I really resent this hawking of software method. Especially since I've followed every step that Seven Forums has suggested to me to resolve my very real and on-going problem.

Now having said the above, in order to keep me as a Member, you can put somebody on this that really will take an interest in personally looking into and solving this annoying (and possibly damaging) event; or two, just be kind of enough to tell me you are no longer interested in hearing from me...and I'll leave. I hope it is not that because I've found a lot of sincere effort and information on this site.

Doc
My System SpecsSystem Spec
31 Jan 2018   #13
axe0

Windows 10 Pro
 
 

Quote   Quote: Originally Posted by Whazzupdoc View Post
Got a 7 Forums heads-up from Axe this a.m. Thought it might be an answer but from all I can see it was one of 2 possibilities: 1) get me to do the System Info steps again (which I've done); or 2) to get me to sign up with a very annoying ad. I take my system security very serious (Emsisoft) and there is no way that my system could have had all the 'discovered' problems lurking inside...all I had to do was pay the $39+/- to let them go to work on my system. What B.S.!!! and I really resent this hawking of software method. Especially since I've followed every step that Seven Forums has suggested to me to resolve my very real and on-going problem.

Now having said the above, in order to keep me as a Member, you can put somebody on this that really will take an interest in personally looking into and solving this annoying (and possibly damaging) event; or two, just be kind of enough to tell me you are no longer interested in hearing from me...and I'll leave. I hope it is not that because I've found a lot of sincere effort and information on this site.

Doc
I would ask you to refrain from posting in such an attitude, if you post like that to me then it will be a very annoying troubleshooting process and eventually I might refrain from helping you.
My System SpecsSystem Spec
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31 Jan 2018   #14
Whazzupdoc

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
Unexpected Shutdowns

O.K...I can apologize for being slightly hot under the collar...and for sure, I meant no personal offense, so please don't take it so.

I've had this recurring issue and anyone that examines the thread of these posts can readily see that the problem persists and to date has not been resolved. I don't think I've asked anything more than what I've gotten fairly quickly over the past almost 2 years...pretty rapid and good service. Never once have I been solicited by an ad during any problem I was dealing with. I hope you can see my frustration.

Please tell me AxeO, just what is it that you now need from me? If I don't understand (which is not unlikely since I'm 79 years old and did not grow up with these computers), I'll let you know. If you want more tests or detailed info, please just give me the a-b-c's (not taking anything for granted in my understanding) and I'll do my best to cooperate.

Again, I'm just trying to get my problem resolved. I'm sure you've got a stack of these issues and I'm understanding of that kind of reply. Look forward to hearing you're on this. Thanks!

Doc
My System SpecsSystem Spec
01 Feb 2018   #15
Whazzupdoc

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
Unexplained Shutdowns

Good afternoon AxeO...

I ran several recommended tests this a.m...problem is I'm not you, and I can't easily decipher the codes. However it appeared to me from the AppCrashView program that the failures are fairly consistent. I thought these might be helpful.

Doc
My System SpecsSystem Spec
01 Feb 2018   #16
axe0

Windows 10 Pro
 
 

Good afternoon (evening for me),

I assume you wanted to save the crash reports and upload them? The zip contains the app that reads the crash reports.

I noticed hundreds of file system structure corruption in the event log from a few months ago. I also see
Code:
FAILURE_BUCKET_ID:  X64_0xF4_wininit.exe_BUGCHECK_CRITICAL_PROCESS_TERMINATED_BY_WerFault.exe_5ac2060
which implies that the Windows Error Reporting file caused the crash, this of course doesn't make sense sinse WerFault shouldn't be able to touch a critical file in such a manner.

Before I suggest something, I would like to know what tests you ran and what the results of those tests are.
My System SpecsSystem Spec
01 Feb 2018   #17
Whazzupdoc

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
Unexpected Shutdowns

I can tell you that I used NirSoft Blue Screen View v1.55 (WinCrashReport; and NirSoft AppCrashView (.exe).

AxeO I know enough to run these on my system...and I can see that 7-Zip has them snagged...but I do not know or understand how to get them from me to you. Do you have your own favorite program(s) that will produce these minidumps along with directions to me as to what to do to get them to you? I able able to take snippets and send those but the BSOD report runs pretty wide and it would take a number of shots.

Doc
My System SpecsSystem Spec
02 Feb 2018   #18
axe0

Windows 10 Pro
 
 

I'd like to know what tests you ran and what the results are so we are working in sync and I don't post suggestions that you already tried :)

I am not interested in dumps from the userprofile directory, they require files that I don't have access to for debugging since they are private.
My System SpecsSystem Spec
02 Feb 2018   #19
Whazzupdoc

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
Unexpected Shutdowns

AxeO...thank you again for the reply. The best answer I can give to you is that I really don't know what I'm doing or what tests I've run. You are working with a real knumbsckull when it comes to even reading what I bent over backwards to send to you. I thought the results of those two programs might help you understand what continues to repeat itself with this computer. The top 4-5 entries (the most current ones) in App Crash View seemed to verify my problem. I sincerely wish I knew more about this stuff so at least I could be a good 'helper' to you...but I don't. If you can tell me other things to do, other tests to run (and how to get the results to you), I'll do it.

So where do I go from here? Another idea...my Forza backup has also started to act funny...we're having lots of weather problems and riots on weekend here (Honduras) and so the electric grid is questionable right now and the Forza is not doing its' job in gently shutting down my system. it is slamming it down like I didn't have an electrical backup. So maybe that plays a part in what's been going on. My wife's system has its' own Forza backup and it survives it all just fine. Power outages are only 5-10 minutes at the most and her Forza keeps her system up.

So on Monday I'll be going to the 'big' city here and I'll be taking my Forza in for cleaning/repair. Afterward, we'll see if played a part in these shutdowns...or that it even was the culprit. That's the best help I can be right now, AxeO.
My System SpecsSystem Spec
04 Feb 2018   #20
axe0

Windows 10 Pro
 
 

From my experience, app crashes are usually irrelevant unless there's a hardware issue like bad RAM or drive failure.
The top cause of BSODs is drivers and drivers are usually not involved in app crashes.

I would have appreciated it if you would've added your Forza backup system to your initial post.
With shutdowns / restarts, the first thing I learned to check is if the power cycles properly through the system, a backup system that should hold your system up for x more minutes is important to know. Not knowing about it and having troubleshooted everything else is quite annoying for a helper since he would just give up and render you clueless.

Question, besides mouse and keyboard, is there anything else connected to your pc?
My System SpecsSystem Spec
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 System Unexpected Shut-Downs




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