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Windows 7: Crash inconsistent. Not always BSOD. Entire system has been rebuilt

29 Jan 2018   #1
ikmarwright

7 pro x64
 
 
Crash inconsistent. Not always BSOD. Entire system has been rebuilt

The crashes only happen for one person. I ran the system for two weeks, doing stress tests and running every application. I cannot duplicate the problem. But for the person in question sometimes it just reboots, sometimes as BSOD, sometimes it hangs.

The M.2 SSD had fried. Dell replaced the drive and the OS, but I'm concerned the motherboard is shot and I've just been 'lucky' when testing.

Drivers are all up to date, BIOS too. It happens most when disconnecting from it's docking station, but -- once again -- I can't force a crash. And I've tried.

Any insight would be appreciated. I've uploaded 3 mini dumps.




Attached Files
File Type: zip 012718-6349-01.zip (181.0 KB, 3 views)
My System SpecsSystem Spec
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30 Jan 2018   #2
axe0

Windows 10 Pro
 
 

My System SpecsSystem Spec
30 Jan 2018   #3
ikmarwright

7 pro x64
 
 

Sending the unit back to Dell instead. Thanks anyway.
My System SpecsSystem Spec
.

05 Feb 2018   #4
mrjimphelps

Linux Mint 18.2 xfce 64-bit (VMWare host) / Windows 8.1 Pro 32-bit (VMWare guest)
 
 

If the crash happens for only one person, then create a new Windows user account for that one person and have them log in on the new account.
My System SpecsSystem Spec
05 Feb 2018   #5
ikmarwright

7 pro x64
 
 

The entire machine was rebuilt from scratch and the problems remained so making a new user account would not help. And the users data files (which had been scanned for malware/viruses) were copied from his backup machine -- which works fine.

Anyway, I sent the unit to Dell because I finally got it to bomb consistently (under any account) by initiating massive file copies and letting power management turn off the screen (and nothing else). Turning off power management meant no more problems.

I should hear from them this week.
My System SpecsSystem Spec
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 Crash inconsistent. Not always BSOD. Entire system has been rebuilt




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