Bsod - msahci.sys- kmode exception not handled

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  1. Posts : 43
    Windows 7 Ultimate x64 - SP1
       #1

    Bsod - msahci.sys- kmode exception not handled


    Hello,

    Ive run into this BSOD today and i can't figure out if it is the RAM or one of the disks.
    Ive included the DM Log collector zip and also the minidump created, zipped as well.

    I run memtest on windows for 3 hours(testing 7GB out of the 8GB total), then ran the default test of memtest on BIOS for an hour and nothing there(though i do plan to let the passmark extended memory test during the night).
    Using the Seagate Seatools i checked the related HD;s for errors -used the SANDISK utility for its related disks, and the WD diagnostics for the rest of the disks with no errors.

    So, either due to tighter timings on RAM, or a controller error, or bad sectors on disks(didnt run extended tests on the disks yet since most are 1 TB and 2 TB so that would take a few days).

    Just thought maybe you could tell from the errors if there is a clear indication of what caused the BSOD.

    Thank you,
    Dimitris
      My Computer


  2. Posts : 43
    Windows 7 Ultimate x64 - SP1
    Thread Starter
       #2

    Im uploading one more minidump since driver verifier crashed as soon as the desktop appeared so im attaching that file here as well.
      My Computer


  3. Posts : 7,050
    Windows 10 Pro
       #3

    Your report states that you are using a Non Genuine copy of software
    This forum's Rules clearly state that help will not be provided to those using Non genuine Software.

    Rule 4
    No piracy or discussion of piracy allowed at all. Such as software, music, videos and other intellectual property violations (e.g. downloading youtube videos locally etc) - it is forum policy that no help shall be given to people who knowingly steal software or services.


    One of the main reasons for this is that the act of pirating software will inevitably change the working of software and make investigation and repair impossible. Please install a legitimate copy of the software and if you are still experiencing the issue we will be pleased to assist - No further assistance will be provided until we are satisfied that the software is genuine.
      My Computer


  4. Posts : 43
    Windows 7 Ultimate x64 - SP1
    Thread Starter
       #4

    I have sent you a private message regarding the non-legit copy of windows 7 that you mentioned.
    So, im reposting the DM log file and a zip of all the minidumps which took place since i enabled the driver verifier.(DM log file cannot collect the minidumps from my pc since i have changed the default location of minidumps)
      My Computer


  5. Posts : 7,050
    Windows 10 Pro
       #5
      My Computer


  6. Posts : 7,050
    Windows 10 Pro
       #6

    When did you buy the new key? Did you perform a clean install?

    The new report shows a different license than the first one..
      My Computer


  7. Posts : 43
    Windows 7 Ultimate x64 - SP1
    Thread Starter
       #7

    Code:
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    
    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-JKQ6W-F3RMQ-6HW9Y
    Windows Product Key Hash: vEBvVHiwF9akGNjJfnMjOaJLsJs=
    Windows Product ID: 00426-OEM-9154385-05268
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7601.2.00010100.1.0.001
    ID: {15091A40-5876-428F-B69D-B7151025EA98}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_rtm.101119-1850
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    
    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395], Hr = 0x80092003
    
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{15091A40-5876-428F-B69D-B7151025EA98}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-6HW9Y</PKey><PID>00426-OEM-9154385-05268</PID><PIDType>3</PIDType><SID>S-1-5-21-419267100-454025937-329535280</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>X48-DQ6</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F8i</Version><SMBIOSVersion major="2" minor="4"/><Date>20100930000000.000000+000</Date></BIOS><HWID>70B93607018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GTB Standard Time(GMT+02:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>GBT   </OEMID><OEMTableID>GBTUACPI</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
    
    Spsys.log Content: 0x80070002
    
    Licensing Data-->
    Software licensing service version: 6.1.7601.17514
    
    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
    Activation ID: cfb3e52c-d707-4861-af51-11b27ee6169c
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00182-543-805268-02-1032-7601.0000-0372018
    Installation ID: 011463881384363810712063249111730626283296579380832921
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 6HW9Y
    License Status: Licensed
    Remaining Windows rearm count: 2
    Trusted time: 2/6/2018 4:50:10 PM
    
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 1:18:2018 01:04
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    
    
    HWID Data-->
    HWID Hash Current: NAAAAAIABAABAAEAAAABAAAAAgABAAEAln3i+18cnGhC1zrswo8IhS7pXFEAeYDXtNNMWA==
    
    OEM Activation 1.0 Data-->
    N/A
    
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name	OEMID Value	OEMTableID Value
      APIC			GBT   		GBTUACPI
      FACP			GBT   		GBTUACPI
      HPET			GBT   		GBTUACPI
      MCFG			GBT   		GBTUACPI
      SLIC			GBT   		GBTUACPI
      My Computer


  8. Posts : 43
    Windows 7 Ultimate x64 - SP1
    Thread Starter
       #8

    i have it since 2013, it's an OEM license for both 32 and 64 bit
    - no i did not do a clean install, i had done a reinstallation of W7 prior to posting my first thread
    with the hope that since SFC found no corrupt files in my system, a reinstallation would help in the crashes.
    I removed also several tweaking programs, like the ones from tweaking.com etc, which may have caused some issues, instead of fixinng them, plus there were some malware which i removed
      My Computer


  9. Posts : 7,050
    Windows 10 Pro
       #9

    Please don't PM me anymore about the report or anything regarding the Windows license, just post it in this thread.

    Update Windows as a first priority.
      My Computer


  10. Posts : 43
    Windows 7 Ultimate x64 - SP1
    Thread Starter
       #10

    yeah sorry for the second message, i had forgotten to send the original message in coded form
      My Computer


 
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