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Windows 7: BSOD APC_INDEX_MISMATCH error 0x00000001

09 Feb 2018   #11
jfranzreb

Windows 7 Pro x64
 
 

Oh hey, so that seemed to fix things. At first when I did a help > about in computer management, it crashed but then was pretty solid after that. The problem is that now, after logging in the mouse can't click on anything sometimes for up to a few minutes so I might just re-image this bastard unless you have an idea... I realize this is off-topic.


My System SpecsSystem Spec
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10 Feb 2018   #12
axe0

Windows 10 Pro
 
 

Graphic drivers, startup item interfering, low performance.
Those are the things that come first to my mind.
My System SpecsSystem Spec
12 Feb 2018   #13
jfranzreb

Windows 7 Pro x64
 
 

Thanks. I'm pretty sure I've updated all the drivers but I'll see what else I can check.
My System SpecsSystem Spec
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15 Feb 2018   #14
itgirl13

Windows 7 Professional / 6.1 / Business / Service Pack 1 x64
 
 

Hello,

I'm having a same BSOD APC_INDEX_MISMATCH. Dell Latitude E7470 Intel(R) Core(TM) i5-6300U CPU @ 2.40GHz 2,5 GHz
RAM:8192 MB

This computer was recently reinstalled because of blue screens and other problems. But we still get BSOD. All drivers have been updated.

I have included all info in zip file.

Big thanks in advance for helping.

EE0106-N_15_02_2018_140916,93.zip


My System SpecsSystem Spec
27 Feb 2018   #15
jfranzreb

Windows 7 Pro x64
 
 

Thanks again axe. Sorry I haven't written in a while. I appreciate your help.

As for the weirdness, this is happening on another machine that I just rebuilt so my co-worker and I think it might be the dock causing the issue. I don't think I need any help going forward. Cheers.
My System SpecsSystem Spec
27 Feb 2018   #16
axe0

Windows 10 Pro
 
 

Would've been nice to know there's a dock :)
My System SpecsSystem Spec
01 Mar 2018   #17
jfranzreb

Windows 7 Pro x64
 
 

Oh, sorry. I guess I didn't think about that. Any other options? Right now I swapped her for a Dell D3100 USB dock and seem to work a lot better.
My System SpecsSystem Spec
02 Mar 2018   #18
axe0

Windows 10 Pro
 
 

If you don't get any crashes after swapping the dock, there's no need for other options :)
My System SpecsSystem Spec
05 Mar 2018   #19
jfranzreb

Windows 7 Pro x64
 
 

So now with the new dock (USB) when the user closes her lid, the mouse doesn't work correctly. However, if she keeps the lid open, no issues. Power settings are to do nothing when the lid closes (since she uses dual screens and not, until now, laptop screen). My co-worker thinks we should have Dell swap the mobo but not sure that would solve this. Just seems strange it works when the lid is open but not when closed.
My System SpecsSystem Spec
05 Mar 2018   #20
axe0

Windows 10 Pro
 
 

What is connected to the dock?
My System SpecsSystem Spec
Reply

 BSOD APC_INDEX_MISMATCH error 0x00000001




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