BSOD APC_INDEX_MISMATCH error 0x00000001

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  1. Posts : 17
    Windows 7 Pro x64
    Thread Starter
       #11

    Oh hey, so that seemed to fix things. At first when I did a help > about in computer management, it crashed but then was pretty solid after that. The problem is that now, after logging in the mouse can't click on anything sometimes for up to a few minutes so I might just re-image this bastard unless you have an idea... I realize this is off-topic.
      My Computer


  2. Posts : 7,050
    Windows 10 Pro
       #12

    Graphic drivers, startup item interfering, low performance.
    Those are the things that come first to my mind.
      My Computer


  3. Posts : 17
    Windows 7 Pro x64
    Thread Starter
       #13

    Thanks. I'm pretty sure I've updated all the drivers but I'll see what else I can check.
      My Computer


  4. Posts : 1
    Windows 7 Professional / 6.1 / Business / Service Pack 1 x64
       #14

    Hello,

    I'm having a same BSOD APC_INDEX_MISMATCH. Dell Latitude E7470 Intel(R) Core(TM) i5-6300U CPU @ 2.40GHz 2,5 GHz
    RAM:8192 MB

    This computer was recently reinstalled because of blue screens and other problems. But we still get BSOD. All drivers have been updated.

    I have included all info in zip file.

    Big thanks in advance for helping.

    Attachment 402806
      My Computer


  5. Posts : 17
    Windows 7 Pro x64
    Thread Starter
       #15

    Thanks again axe. Sorry I haven't written in a while. I appreciate your help.

    As for the weirdness, this is happening on another machine that I just rebuilt so my co-worker and I think it might be the dock causing the issue. I don't think I need any help going forward. Cheers.
      My Computer


  6. Posts : 7,050
    Windows 10 Pro
       #16

    Would've been nice to know there's a dock :)
      My Computer


  7. Posts : 17
    Windows 7 Pro x64
    Thread Starter
       #17

    Oh, sorry. I guess I didn't think about that. Any other options? Right now I swapped her for a Dell D3100 USB dock and seem to work a lot better.
      My Computer


  8. Posts : 7,050
    Windows 10 Pro
       #18

    If you don't get any crashes after swapping the dock, there's no need for other options :)
      My Computer


  9. Posts : 17
    Windows 7 Pro x64
    Thread Starter
       #19

    So now with the new dock (USB) when the user closes her lid, the mouse doesn't work correctly. However, if she keeps the lid open, no issues. Power settings are to do nothing when the lid closes (since she uses dual screens and not, until now, laptop screen). My co-worker thinks we should have Dell swap the mobo but not sure that would solve this. Just seems strange it works when the lid is open but not when closed.
      My Computer


  10. Posts : 7,050
    Windows 10 Pro
       #20

    What is connected to the dock?
      My Computer


 
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