Random BSODs throughout the day with BAD_POOL_HEADER error


  1. Posts : 4
    Windows 7 Home Basic 64bit
       #1

    Random BSODs throughout the day with BAD_POOL_HEADER error


    So, as the title says: one of the working machines recently started crashing with BAD_POOL_HEADER. Sometimes without the BSOD even, like the power just went out (system journal and mini-dump still show BAD_POOL_HEADER), even though it's connected to the UPS. If I understand correctly, it's either a driver problem, or a faulty RAM stick. If this is a driver issue, could you help me identify which one?
    Logs, dumps etc. attached
      My Computer


  2. Posts : 7,050
    Windows 10 Pro
       #2
      My Computer


  3. Posts : 4
    Windows 7 Home Basic 64bit
    Thread Starter
       #3

    axe0 said:
    Here you go:

    Code:
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-F79RD-63FPM-6PB4R
    Windows Product Key Hash: ae1ESpc+zBeNLa1b2zud2melkOM=
    Windows Product ID: 00346-OEM-8949874-00462
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7601.2.00010300.1.0.002
    ID: {DC35E625-8FD6-4CD6-B7D3-10B1E2D133D1}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Basic
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_ldr.170913-0600
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    
    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]
    
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{DC35E625-8FD6-4CD6-B7D3-10B1E2D133D1}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.002</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-6PB4R</PKey><PID>00346-OEM-8949874-00462</PID><PIDType>3</PIDType><SID>S-1-5-21-3067526271-2274642200-201845556</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0608</Version><SMBIOSVersion major="2" minor="7"/><Date>20120810000000.000000+000</Date></BIOS><HWID>A4173607018400FE</HWID><UserLCID>0419</UserLCID><SystemLCID>0419</SystemLCID><TimeZone>RTZ 4 (зима)(GMT+05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
    
    Spsys.log Content: 0x80070002
    
    Licensing Data-->
    Версия службы лицензирования программного обеспечения: 6.1.7601.17514
    
    Имя: Windows(R) 7, HomeBasic edition
    Описание: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
    Идентификатор активации: 774d5df6-d8dd-4d92-98bc-58825849d249
    Идентификатор приложения: 55c92734-d682-4d71-983e-d6ec3f16059f
    Расширенный PID: 00346-00178-498-700462-02-1049-7601.0000-0102013
    Идентификатор установки: 004843126041139265895131904076954495891513835005338361
    URL-адрес сертификата процессора: http://go.microsoft.com/fwlink/?LinkID=88338
    URL-адрес сертификата компьютера: http://go.microsoft.com/fwlink/?LinkID=88339
    Используйте URL-адрес лицензии: http://go.microsoft.com/fwlink/?LinkID=88341
    URL-адрес сертификата ключа продукта: http://go.microsoft.com/fwlink/?LinkID=88340
    Частичный ключ продукта: 6PB4R
    Состояние лицензии: имеет лицензию
    Оставшееся число возвращений к исходному состоянию активации Windows: 3
    Доверенное время: 16.02.2018 15:21:47
    
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Not Registered - 0x80040154
    Admin Service: Not Registered - 0x80040154
    HealthStatus Bitmask Output:
    
    
    HWID Data-->
    HWID Hash Current: LAAAAAEAAgABAAEAAAABAAAAAQABAAEAln04j5S1Gl186UrVMOGygnC/LnM=
    
    OEM Activation 1.0 Data-->
    N/A
    
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: 
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            ALASKA        A M I
      FACP            ALASKA        A M I
      HPET            ALASKA        A M I
      MCFG            ALASKA        A M I
      FPDT            ALASKA        A M I
      SSDT            SataRe        SataTabl
      SSDT            SataRe        SataTabl
      SSDT            SataRe        SataTabl
      My Computer


  4. Posts : 7,097
    W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
       #4

    Hi Graynk,

    Your system is currently Activated but NOT registered,
    please run KB971033. It should clear the following, rerun the tool copy/paste the results

    File Scan Data--
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]
    ActiveX: Not Registered - 0x80040154
    Admin Service: Not Registered - 0x80040154


    You have not been recieving all updates, including drivers, for a while.
    Reboot the machine let it update, its possible that this will cure the problem, but we need it to be up to date for troubleshooting purposes

    Rerun the BSOD tool if the problem re-occurs



    Roy
      My Computer


  5. Posts : 4
    Windows 7 Home Basic 64bit
    Thread Starter
       #5

    torchwood said:
    Hi Graynk,

    Your system is currently Activated but NOT registered,
    please run KB971033. It should clear the following, rerun the tool copy/paste the results
    I installed KB971033, this is the new report.
    Code:
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-F79RD-63FPM-6PB4R
    Windows Product Key Hash: ae1ESpc+zBeNLa1b2zud2melkOM=
    Windows Product ID: 00346-OEM-8949874-00462
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7601.2.00010300.1.0.002
    ID: {DC35E625-8FD6-4CD6-B7D3-10B1E2D133D1}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Basic
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_ldr.170913-0600
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    
    File Scan Data-->
    
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{DC35E625-8FD6-4CD6-B7D3-10B1E2D133D1}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.002</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-6PB4R</PKey><PID>00346-OEM-8949874-00462</PID><PIDType>3</PIDType><SID>S-1-5-21-3067526271-2274642200-201845556</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0608</Version><SMBIOSVersion major="2" minor="7"/><Date>20120810000000.000000+000</Date></BIOS><HWID>A4173607018400FE</HWID><UserLCID>0419</UserLCID><SystemLCID>0419</SystemLCID><TimeZone>RTZ 4 (зима)(GMT+05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
    
    Spsys.log Content: 0x80070002
    
    Licensing Data-->
    Версия службы лицензирования программного обеспечения: 6.1.7601.17514
    
    Имя: Windows(R) 7, HomeBasic edition
    Описание: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
    Идентификатор активации: 774d5df6-d8dd-4d92-98bc-58825849d249
    Идентификатор приложения: 55c92734-d682-4d71-983e-d6ec3f16059f
    Расширенный PID: 00346-00178-498-700462-02-1049-7601.0000-0102013
    Идентификатор установки: 004843126041139265895131904076954495891513835005338361
    URL-адрес сертификата процессора: http://go.microsoft.com/fwlink/?LinkID=88338
    URL-адрес сертификата компьютера: http://go.microsoft.com/fwlink/?LinkID=88339
    Используйте URL-адрес лицензии: http://go.microsoft.com/fwlink/?LinkID=88341
    URL-адрес сертификата ключа продукта: http://go.microsoft.com/fwlink/?LinkID=88340
    Частичный ключ продукта: 6PB4R
    Состояние лицензии: имеет лицензию
    Оставшееся число возвращений к исходному состоянию активации Windows: 3
    Доверенное время: 16.02.2018 23:30:50
    
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    
    
    HWID Data-->
    HWID Hash Current: LAAAAAEAAgABAAEAAAABAAAAAQABAAEAln04j5S1Gl186UrVMOGygnC/LnM=
    
    OEM Activation 1.0 Data-->
    N/A
    
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: 
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            ALASKA        A M I
      FACP            ALASKA        A M I
      HPET            ALASKA        A M I
      MCFG            ALASKA        A M I
      FPDT            ALASKA        A M I
      SSDT            SataRe        SataTabl
      SSDT            SataRe        SataTabl
      SSDT            SataRe        SataTabl
    Now I'll install pending updates and will report if the issue persists.
      My Computer


 

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