Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Random BSOD's ntoskrnl.exe + a62a0 error 00000124

19 Feb 2018   #1
kfdaddy

W7
 
 
Random BSOD's ntoskrnl.exe + a62a0 error 00000124

Started getting random BSOD's on 1-30-18. The only major thing I had done prior to that was adding a small, 120GB, SSD that I wanted to use as a VRAM drive so there's no OS on it. That was on 1-25-18 and the BSOD's didn't start until 1-30-18.

Sometimes I get then a few days apart, sometimes several on the same day, the attached file will show all the dates. There doesn't seem to be any action I'm doing when it occurs. It just happens. They all show virtually the same cause with just a slight variation in the address, a62a0 or a63ao.

I put this system together about 4 years ago and haven't had any issues with it until now. I replaced the fan on the Coolermaster V8 CPU cooler a few years ago. Other than that, everything is original.

The requested info is in the attached zip file. Thanks for your help.

Joe


My System SpecsSystem Spec
.
23 Feb 2018   #2
axe0

Windows 10 Pro
 
 

Please do the following for all partitions / drives.






Random BSOD's ntoskrnl.exe + a62a0   error 00000124 Diagnostics Test Random BSOD's ntoskrnl.exe + a62a0   error 00000124
 HDD TEST

Note   Note
Please run HDTune first, in the order posted!

Run HDTune to
  • check the health,
  • scan for errors, no quick scan but full scan
  • run a benchmark.
It may take some time, but please take the time you need to perform it properly.
When above is done please make screenshots of the following
  • the health,
  • the error scan,
  • the benchmark incl. following
    • transfer rate,
    • access time,
    • burst rate,
    • cpu usage.

Run SeaTools DOS to check the integrity of your HDD. SeaTools for DOS and Windows - How to Use - Windows 7 Help Forums
Run the long test.
Note   Note
Do not run SeaTools on an SSD as the results will be invalid.

Make a photo of the result and post it.

Run chkdsk
Disk Check - Windows 7 Help Forums
Use option TWO with parameter /r
Upload the chkdsk log Check Disk (chkdsk) - Read Event Viewer Log - Windows 7 Help Forums
My System SpecsSystem Spec
24 Feb 2018   #3
kfdaddy

W7
 
 

The zip file contains the HDTune files and the chkdsk text file as requested. I ran the SeaTools file but it was not finding my HDD ("I"), just the 2 SSD drives. I ran it with both the Native and Legacy options after changing the configuration to IDE. Same results.

I took a photo of the BIOS. For some reason my "I" data drive does not show up. When I was installing the 2nd SSD it seemed like the BIOS would only see either the "I" HDD or the "F" SSD, not both. But Windows sees everything okay.

I had an odd error yesterday concerning QTCF.dll when I was opening a program I haven't used for a while. I know there's some issues with a Quicktime exploit. If this might possibly be an issue I can give more details. But I have run all my AV and malware software without finding any problems.

Thanks,

Joe
My System SpecsSystem Spec
.

24 Feb 2018   #4
kfdaddy

W7
 
 

Addendum:

Just got a message to the effect of "You are about to be logged off in x minutes" and my computer shutdown on it's own, I was unable to stop it. First time I have ever seen that. When I booted up I went to the event log and saw the attached event which seems to indicate a possible disk device error.

Don't know if it's related to the BSOD's but I thought I would post it anyway. By the way, as of right now, I haven't had a BSOD since the last one in the dump files I posted here.

Joe


Attached Thumbnails
Random BSOD's ntoskrnl.exe + a62a0   error 00000124-event-log-code-integrity-error.jpg  
My System SpecsSystem Spec
25 Feb 2018   #5
axe0

Windows 10 Pro
 
 




Random BSOD's ntoskrnl.exe + a62a0   error 00000124 Diagnostics Test Random BSOD's ntoskrnl.exe + a62a0   error 00000124
 System File Check

Please try following:
  • Open an admin command prompt
  • Copy/paste "sfc /scannow" (without quotes) and press enter
  • When it is finished reboot your system
  • Open again an admin command prompt
  • Enter sfc/scannow again
If sfc/scannow says "Windows Resource Protection found corrupt files but was unable to fix some of them" after the second SFC, please upload the cbs.log file located at {windows partition}\Windows\Logs\CBS\, if the file is too large try a 3rd party uploader like dropbox, onedrive, google drive, mediafire etc.
System File Check(SFC a.k.a. Windows Resource Protection) needs to have your system rebooted in order for sfc to try to fix the problems that it finds.

Make a photo of the result and post it.
My System SpecsSystem Spec
25 Feb 2018   #6
kfdaddy

W7
 
 

Hi axe0,

The sfc did not find any corrupt files after the 2nd run, but I have included a copy of the CBS.log anyway, and also a picture of the screen after the 2nd run.

About 1/2 hour after I posted last night that I hadn't had any BSOD's for a few days, I got one. So I included a copy of that even though it appears the same as any of the others.

Joe
My System SpecsSystem Spec
25 Feb 2018   #7
axe0

Windows 10 Pro
 
 

Looks like 1 of the network drivers caused the crash.
Code:
2: kd> lmvm e1d62x64
Browse full module list
start             end                 module name
fffff880`04320000 fffff880`0439c000   e1d62x64 T (no symbols)           
    Loaded symbol image file: e1d62x64.sys
    Image path: e1d62x64.sys
    Image name: e1d62x64.sys
    Browse all global symbols  functions  data
    Timestamp:        Thu May 30 17:54:37 2013 (51A7763D)
    CheckSum:         000866A7
    ImageSize:        0007C000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
25 Feb 2018   #8
kfdaddy

W7
 
 

axe0,

How would I go about fixing this? Is this a driver issue or a hardware issue? What you're showing me is quite cryptic to me, to say the least.

You said "caused the crash", is this the cause for all the crashes I've been having as well?

Any guidance would be really appreciated. I just had another crash and for a while firefox wouldn't work. For a minute I thought I was going to have to dig out my old Dell Pentium 4 to get back online.

Thanks for your quick responses, so far.

Joe
My System SpecsSystem Spec
25 Feb 2018   #9
axe0

Windows 10 Pro
 
 

Sorry, thought I added everything.

Before I post what I had originally written, I would like to make something clear.
I noticed evidence of piracy, I want to ask you to remove everything related to piracy from your system before we continue.
Piracy is against the forum rules and I am personally against it since it can result in unknowingly infecting a system with malware and making it unnecessary difficult to troubleshoot problems.
My System SpecsSystem Spec
27 Feb 2018   #10
kfoq

windows 7
 
 

Hey guys,
kfdaddy I got the same problem same problem, started 2-4-18, same a62a0 or a63ao crash address. Been going crazy trying to figure it out, I could be WAY off but do you have any joysticks or throttle devices?
My System SpecsSystem Spec
Reply

 Random BSOD's ntoskrnl.exe + a62a0 error 00000124




Thread Tools




Similar help and support threads
Thread Forum
Random BSOD, multiple error codes, error ntoskrnl.exe
I recently upgrade my computer from Windows 7 Pro 32 bit to Windows 7 Pro 64 bit; so I'm pretty sure my issues are somewhat driver based. Most of the time the BSOD's happen randomly; though some of the times are when launching games. I'm a novice at understanding/interpreting the dump files...
BSOD Help and Support
Random BSOD error driver ntoskrnl.exe (address ntoskrnl.exe+74ec0)
Hey guys so I've been getting some random BSOD errors every few days or so. I usually leave my computer on when I am at work or sleep and either when I come home or wake up my computer is off. So I turn it on and it says that the computer didn't shut down properly when I start up. I downloaded...
BSOD Help and Support
BSOD while GPU stressed/unstressed, errors 10000007e/00000124/00000116
I've been experiencing BSODs while using a GTX 760 that I purchased 2 months ago, which I RMA'd and received a new card yesterday, and started experiencing them again. I was using an old GTX 470 that worked fine and gave me no BSODs. With both GPU's, I've tried new drivers as well as confirmed...
BSOD Help and Support
Random BSOD ntoskrnl + hal.dll error
Hello, Since two weeks, I had been fighting to find any solution to my problem but in vain. So i decided to ask here for some help. I swap RAM, HDD, GPU , PSU but in vain. I think that my CPU may be failing. I attached 2 minidump to this thread since I just re-install win again.
BSOD Help and Support
BSOD random Error ntoskrnl.exe
Hey, so I recently started to get these BSOD randomly now. Not sure what it could be and tried everything I know, plus some things I researched. x64 Full Retail - What is the age of system (hardware)? Oldest part would be the HD from 2009, and motherboard 2010 - What is the age of OS...
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 13:23.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App