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Windows 7: Random BSOD's ntoskrnl.exe + a62a0 error 00000124

19 Feb 2018   #1

Random BSOD's ntoskrnl.exe + a62a0 error 00000124

Started getting random BSOD's on 1-30-18. The only major thing I had done prior to that was adding a small, 120GB, SSD that I wanted to use as a VRAM drive so there's no OS on it. That was on 1-25-18 and the BSOD's didn't start until 1-30-18.

Sometimes I get then a few days apart, sometimes several on the same day, the attached file will show all the dates. There doesn't seem to be any action I'm doing when it occurs. It just happens. They all show virtually the same cause with just a slight variation in the address, a62a0 or a63ao.

I put this system together about 4 years ago and haven't had any issues with it until now. I replaced the fan on the Coolermaster V8 CPU cooler a few years ago. Other than that, everything is original.

The requested info is in the attached zip file. Thanks for your help.


My System SpecsSystem Spec
23 Feb 2018   #2

Windows 10 Pro

Please do the following for all partitions / drives.

Random BSOD's ntoskrnl.exe + a62a0   error 00000124 Diagnostics Test Random BSOD's ntoskrnl.exe + a62a0   error 00000124

Note   Note
Please run HDTune first, in the order posted!

Run HDTune to
  • check the health,
  • scan for errors, no quick scan but full scan
  • run a benchmark.
It may take some time, but please take the time you need to perform it properly.
When above is done please make screenshots of the following
  • the health,
  • the error scan,
  • the benchmark incl. following
    • transfer rate,
    • access time,
    • burst rate,
    • cpu usage.

Run SeaTools DOS to check the integrity of your HDD. SeaTools for DOS and Windows - How to Use - Windows 7 Help Forums
Run the long test.
Note   Note
Do not run SeaTools on an SSD as the results will be invalid.

Make a photo of the result and post it.

Run chkdsk
Disk Check - Windows 7 Help Forums
Use option TWO with parameter /r
Upload the chkdsk log Check Disk (chkdsk) - Read Event Viewer Log - Windows 7 Help Forums
My System SpecsSystem Spec
24 Feb 2018   #3


The zip file contains the HDTune files and the chkdsk text file as requested. I ran the SeaTools file but it was not finding my HDD ("I"), just the 2 SSD drives. I ran it with both the Native and Legacy options after changing the configuration to IDE. Same results.

I took a photo of the BIOS. For some reason my "I" data drive does not show up. When I was installing the 2nd SSD it seemed like the BIOS would only see either the "I" HDD or the "F" SSD, not both. But Windows sees everything okay.

I had an odd error yesterday concerning QTCF.dll when I was opening a program I haven't used for a while. I know there's some issues with a Quicktime exploit. If this might possibly be an issue I can give more details. But I have run all my AV and malware software without finding any problems.


My System SpecsSystem Spec

24 Feb 2018   #4



Just got a message to the effect of "You are about to be logged off in x minutes" and my computer shutdown on it's own, I was unable to stop it. First time I have ever seen that. When I booted up I went to the event log and saw the attached event which seems to indicate a possible disk device error.

Don't know if it's related to the BSOD's but I thought I would post it anyway. By the way, as of right now, I haven't had a BSOD since the last one in the dump files I posted here.

My System SpecsSystem Spec
25 Feb 2018   #5

Windows 10 Pro

Random BSOD's ntoskrnl.exe + a62a0   error 00000124 Diagnostics Test Random BSOD's ntoskrnl.exe + a62a0   error 00000124
 System File Check

Please try following:
  • Open an admin command prompt
  • Copy/paste "sfc /scannow" (without quotes) and press enter
  • When it is finished reboot your system
  • Open again an admin command prompt
  • Enter sfc/scannow again
If sfc/scannow says "Windows Resource Protection found corrupt files but was unable to fix some of them" after the second SFC, please upload the cbs.log file located at {windows partition}\Windows\Logs\CBS\, if the file is too large try a 3rd party uploader like dropbox, onedrive, google drive, mediafire etc.
System File Check(SFC a.k.a. Windows Resource Protection) needs to have your system rebooted in order for sfc to try to fix the problems that it finds.

Make a photo of the result and post it.
My System SpecsSystem Spec
25 Feb 2018   #6


Hi axe0,

The sfc did not find any corrupt files after the 2nd run, but I have included a copy of the CBS.log anyway, and also a picture of the screen after the 2nd run.

About 1/2 hour after I posted last night that I hadn't had any BSOD's for a few days, I got one. So I included a copy of that even though it appears the same as any of the others.

My System SpecsSystem Spec
25 Feb 2018   #7

Windows 10 Pro

Looks like 1 of the network drivers caused the crash.
2: kd> lmvm e1d62x64
Browse full module list
start             end                 module name
fffff880`04320000 fffff880`0439c000   e1d62x64 T (no symbols)           
    Loaded symbol image file: e1d62x64.sys
    Image path: e1d62x64.sys
    Image name: e1d62x64.sys
    Browse all global symbols  functions  data
    Timestamp:        Thu May 30 17:54:37 2013 (51A7763D)
    CheckSum:         000866A7
    ImageSize:        0007C000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
25 Feb 2018   #8



How would I go about fixing this? Is this a driver issue or a hardware issue? What you're showing me is quite cryptic to me, to say the least.

You said "caused the crash", is this the cause for all the crashes I've been having as well?

Any guidance would be really appreciated. I just had another crash and for a while firefox wouldn't work. For a minute I thought I was going to have to dig out my old Dell Pentium 4 to get back online.

Thanks for your quick responses, so far.

My System SpecsSystem Spec
25 Feb 2018   #9

Windows 10 Pro

Sorry, thought I added everything.

Before I post what I had originally written, I would like to make something clear.
I noticed evidence of piracy, I want to ask you to remove everything related to piracy from your system before we continue.
Piracy is against the forum rules and I am personally against it since it can result in unknowingly infecting a system with malware and making it unnecessary difficult to troubleshoot problems.
My System SpecsSystem Spec
27 Feb 2018   #10

windows 7

Hey guys,
kfdaddy I got the same problem same problem, started 2-4-18, same a62a0 or a63ao crash address. Been going crazy trying to figure it out, I could be WAY off but do you have any joysticks or throttle devices?
My System SpecsSystem Spec

 Random BSOD's ntoskrnl.exe + a62a0 error 00000124

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