Getting BSOD for unknown reason.. file attached.

pderoo · 17 Mar 2018

Good morning,

Just started getting the BSOD recently, and this is my first stop in trying to figure out what's happening. I read the instructions, downloaded and ran the file, and have attached the results. Hoping someone can help. Most of my usage is web browsing, so naturally that's when it happens.

I have a subscription to Malwarebytes so it's always updated, and also have MSE installed. No real recent changes have been made, other than the normal Windows updates, which I go through to pick and choose before allowing to run. Only other error I've ever really seen is an occasional graphics driver error - NVIDIA GeForce, not that I'm into gaming at all.

TYIA,
Paula

**axe0** · 21 Mar 2018

Please uninstall everything of Nvidia using Display Driver Uninstaller and install new drivers from Nvidia. Be sure the clean install box is checked and only install the Graphics driver and the PhysX driver, you can use this tutorial to do so

NVIDIA Drivers - Avoid Problems - Windows 7 Help Forums

Code:

3: kd> lmvm nvlddmkm
Browse full module list
start             end                 module name
fffff880`0f464000 fffff880`104b2000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: nvlddmkm.sys
    Image name: nvlddmkm.sys
    Browse all global symbols  functions  data
    Timestamp:        Fri Oct 27 17:43:19 2017 (59F35417)
    CheckSum:         01007F88
    ImageSize:        0104E000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

pderoo · 21 Mar 2018

Thanks! I will do this over the weekend and post results. I had a feeling it might be the NVIDIA driver.

TIA,
Paula