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Windows 7: help with bug check codes please!

04 Apr 2018   #1
nikki73

Cambridgeshire
 
 
help with bug check codes please!

hi, my first post ever in a forum driven by absolute desperation.
I keep getting BSOD related to graphics (GTX 675M) I think...
Im running alienware m17xr4 with windows 7 home premium. I think a windows update somewhere has reduced my much loved laptop into an expensive doorstop. its a brand new graphics card. replaced it a week or so ago. all other diagnostics come up fine - bios is up to date - I have tried everything i can think of but I am not adept enough to decode the bug check parameters so am hoping someone here can help. I have the .dmp files still if the below whocrashed report isn't enough.
prior to the new graphics card I was getting the same issue - as soon as i try to run a game or anything related to high power graphics (i run mostly photoshop/illustrator/digitising software/coral and plotter/cutter software) it hangs/freezes and I get nvidia card has been unplugged and cannot be ejected. If i roll back to older drivers I get bsod, which is why i replaced the card, but seems it is not the card but some sort of driver issue. I use the laptop for work so am reluctant to reset to factory if at all avoidable as it would take days to reload software I use everyday.
any help advice is MUCH appreciated.

Who crashed report:

On Wed 04/04/2018 08:54:15 your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\040418-47455-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0xA44A0)
Bugcheck code: 0x9F (0x3, 0xFFFFFA800D6FFA10, 0xFFFFF80000BA2798, 0xFFFFFA8018DC4590)
Error: DRIVER_POWER_STATE_FAILURE
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This bug check indicates that the driver is in an inconsistent or invalid power state. A device object has been blocking an IRP for too long a time.
This is likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Wed 04/04/2018 08:54:15 your computer crashed or a problem was reported
crash dump file: C:\Windows\MEMORY.DMP
This was probably caused by the following module: rfecow7x64.sys (RfeCoW7X64+0x22ED)
Bugcheck code: 0x9F (0x3, 0xFFFFFA800D6FFA10, 0xFFFFF80000BA2798, 0xFFFFFA8018DC4590)
Error: DRIVER_POWER_STATE_FAILURE
file path: C:\Windows\system32\drivers\rfecow7x64.sys
product: RN Traffic Control
company: Rivet Networks, LLC.
description: RN Traffic Control Callout Driver
Bug check description: This bug check indicates that the driver is in an inconsistent or invalid power state. A device object has been blocking an IRP for too long a time.
This is likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: rfecow7x64.sys (RN Traffic Control Callout Driver, Rivet Networks, LLC.).
Google query: rfecow7x64.sys Rivet Networks, LLC. DRIVER_POWER_STATE_FAILURE


My System SpecsSystem Spec
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04 Apr 2018   #2
nikki73

Cambridgeshire
 
 

attached Zip file as per admin request :)
My System SpecsSystem Spec
09 Apr 2018   #3
axe0

Windows 10 Pro
 
 

Hi nikki73,

Sorry for the delay.
Are you still in need of help?
My System SpecsSystem Spec
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09 Apr 2018   #4
nikki73

Cambridgeshire
 
 

Hi, Thanks for getting back to me.
Yes still in need of help. However after reading billions of articles and forums I did find an update on my system known for causiing BSOD - which I removed, this stopped blue screen but then started to get nvidia device GTX 675M cannot be removed or unplugged - then system freezes and I have to do a hard reset. I believe this is some sort of conflict between nvidia driver and intel hd 4000 driver?
My System SpecsSystem Spec
09 Apr 2018   #5
axe0

Windows 10 Pro
 
 

Please remove these programs before troubleshooting.

Code:
Start Menu\Programs\Driver Easy	Public:Start Menu\Programs\Driver Easy	Public
If you installed any drivers with either of these programs, use a system restore point or system backup. If neither are available and you don't want to go for a clean install,
- if you don't know what drivers were installed, check if these programs have logs of driver installations, if requested I can spit the logs for you to find out
- if you do know, go into device manager and revert the drivers.
My System SpecsSystem Spec
Reply

 help with bug check codes please!




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