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Dell AMD graphics driver update triggers BSOD
As you can see I'm new here. Been lurking for a while. I'm a dinosaur finally transitioning from XP to 7. I've got a lot to learn about using my refurbished Dell, and this site has become my favorite place to do so.
According to the posting instructions I'm supposed to provide all details about my BSOD issue. Hope my story doesn't seem too long.
After I got my laptop up and running, I found most of the pre-installed drivers were several years old. I learned here that updating the drivers is a high priority. This became evident when I put in a DVD movie to test the graphics. In Windows Media Player the movie ran in the center of the screen at less than full size. Couldn't increase it with the options available in Media Player. My research indicated that this was happening because WMP was using the Intel graphics instead of the AMD card.
There is no option in the BIOS to enable the AMD card. I did a little more checking and learned that the only way to enable AMD graphics in my laptop is to use a function in the AMD Catalyst Control Center, which is included in the Dell driver package. However, my machine doesn't have the Catalyst Control Center listed in Programs and Features, while the Intel graphics driver is listed.
Apparently, only the outdated AMD drivers were pre-installed and not the full package that includes the Catalyst Control Center. According to Device Manager, the AMD device is working properly. Installing just the drivers was enough to make the Radeon card visible in Device Manager, but not enough to make the AMD graphics useful.
So I needed to install the full AMD driver update package from the Dell site. As recommended, I installed all chipset driver updates first, followed by the Intel HD graphics update. I then attempted to install the AMD package. The result was a BSOD and automatic reboot. Repeating the attempt made no difference. I also tried to use the Catalyst uninstaller in the package and got another BSOD for my trouble.
Opened a tech support ticket with Dell, specifically describing what triggered the BSOD. I was initally informed that the Intel and AMD graphics updates had to be installed back-to-back, without rebooting after the Intel install. If I didn't follow this procedure I'd have a problem. After going through some of the steps I was advised to take, it became increasingly clear that the guy I was working with didn't really know how to deal with my BSOD issue. He eventually admitted this.
Might have been better to come here first. As requested, my dump files are attached.
Thanks for taking a look.
Attachment 403467