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#1
Need help with constant, random BSOD
I've been experiencing a BSOD for almost a year now. I am not exactly sure what precipitated the crashes. I do remember they started to occur after a Windows Update. I think I may have changed my CPU cooling device around the time as well--I can't remember if I did this before or after the crashes. I am not very computer literate--I know a few things, but not much.
The BSOD occurs randomly. It occurs if the PC is idle. It occurs while surfing the web or watching a video. For clarity, I will note that I have a dual boot system. Windows 7 is on a Samsung 850 Evo ssd. Unbuntu is on another drive. For some reason, when I updated some files in Unbuntu, my Windows 7 system did stop crashing for a few weeks. The crashes came back after another Windows update.
I've ran chkdsk on my disks--no problems were reported. I used Windows to check for the latest drivers on my PC. While in Safe Mode, I scanned my PC for viruses using Norton Security and for malware using Malwarebytes. One scan of Norton did find and correct a virus. I've also ran Memtest86 for a few passes with no errors reported. What is odd is that my PC crashed one time in Safe Mode as well.
I do have backups that are over a year old. I could revert to a previous working version--I haven't tried this yet, but I have saved my updated photos, documents, songs, etc. I would loose a few game saves. I really don't know what else to do. I Googled BSODs and performed the operations that I could. I found this forum through the search. So, I'm asking for help here. I don't know how to read Windows error log files, but did save a zip file as recommended.
My system is: Windows 7 64 bit HE, Asrock z77 Extreme 4 mobo, 2x8gb G.Skill sniper series, Samsung 850 Evo (500gb), Cougar EX 1050 power supply, Sapphire radeon HD7950 (I don't know the specific model, but can look if needed). ***I just had a BSOD occur while typing this. Fortunately, the text was saved somehow when I restored my session on Chrome*** I also have an ASUS PC AC56 wireless adapter, SAMSUNG 591 Series C27F591 monitor (FreeSync enabled), Corsair H60 cpu cooler, and a few internal/external hard drives for storage.
Not sure if this is important. My PC doesn't consistently keep the correct time. This occurred around the same time as the crashes. I did change the CMOS battery on my motherboard, and the PC still randomly displays the wrong time.
Attached is the recommended zip file.
Last edited by willyj73; 21 Apr 2018 at 23:45.