BSOD when attempting full Norton A/V scan + on latest windows update

sethm1 · 18 May 2018

I can run a full scan in safe mode and have checked system with an on line scan.
So I think its more of a compatibility issue with Norton itself and will just have to live with the BSOD - as its not a daily or weekly problem.

I tried the windows debugging tool, but when i loaded the dump file, msg popped up saying I need Admin rights. Could not figure out a way around that. So hoping someone here can help.

**axe0** · 22 May 2018

Diagnostic Test

DRIVER VERIFIER

Warning

Please make a backup of your important files and get your rescue media or create one.
Please create a restore point.

Please follow this tutorial to run driver verifier.

Driver verifier stresses your drivers and will crash your pc if any driver fails due to a violation.

Driver verifier should be performed for a max of 48 hours, or when you have a bluescreen, whatever comes first.

If driver verifier has found a violation and you can't get back into windows normally, try to boot into safe mode and reset in safe mode driver verifier, or in the troubleshooting options open command prompt and type verifier /reset.

Note

Your system will act very sluggishly while driver verifier is enabled, this is normal as your drivers will be being subjected to heavy testing in order to make them crash.

sethm1 · 28 May 2018

ran the driver Verifier over 2 days.
No crashes- until I disabled the verifier settings and did a reboot. Turned away a few seconds so not sure exactly when - but did see the BSOD screen. After booting up, reopened the driver verifier screen, re-checked the delete the existing settings and did a reboot. All oK. After that reboot opened the verifier screen again and it shows as 'create standard settings' - so hoping that the verifier is NOT running in the background.

Whats the next step?

thx.

**axe0** · 29 May 2018

Upload a new zip created by the DM Log Collector please.

sethm1 · 29 May 2018

Attaching a just run scan.
Thx in advance.

**axe0** · 30 May 2018

Update or reinstall Acronis.

sethm1 · 30 May 2018

Done - uninstalled then re-installed.
Did Acronis seem to be the culprit behind the BSOD?
ThX

**axe0** · 31 May 2018

Yes.

sethm1 · 31 May 2018

well sorry to say, that did not last long.
Tried a Norton A/V scan and got the BSOD.
Ran another DM Log Collector- attaching here.

**axe0** · 02 Jun 2018

Seems like Acronis is still causing issues, if you would like to keep using Acronis and not wait until another update may or may not fix your issue I would recommend making a ticket with their support to get this addressed. You'll want to copy the memory dump C:\Windows\MEMORY.dmp somewhere else so it won't get overwritten in case they need it.
Don't take this to their forum, but directly to support.

From what I can tell there seems to be an issue with their ransomware protection driver, but I can't get much more out of the dump.