Random BSOD minidumps included PROCESS_NAME: explorer.exe


  1. mtavares
    Posts : 5
    windows 7 32 bit
       New #1

    Random BSOD minidumps included PROCESS_NAME: explorer.exe


    Random BSOD minidumps included PROCESS_NAME: explorer.exe Can some one please help me so I can stop this from happening please.


    CUSTOMER_CRASH_COUNT: 1

    DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT

    BUGCHECK_STR: 0x3B

    PROCESS_NAME: explorer.exe

    CURRENT_IRQL: 0

    LAST_CONTROL_TRANSFER: from fffff96000c9e267 to fffff96000ca2680

    STACK_TEXT:
    fffff880`0938a8a8 fffff960`00c9e267 : 00000000`00000000 00000000`00000000 00000000`00001000 fffff900`c0ada034 : clhook4+0x12680
    fffff880`0938a8b0 00000000`00000000 : 00000000`00000000 00000000`00001000 fffff900`c0ada034 fffff900`006c6344 : clhook4+0xe267
    Last edited by mtavares; 19 Jun 2018 at 09:18.
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  3. axe0
    Posts : 7,050
    Windows 10 Pro
       New #2

    Please read BSOD Posting Instructions
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  4. mtavares
    Posts : 5
    windows 7 32 bit
    Thread Starter
       New #3

    Hi there I have the new zip created with the Dm log collectorAttachment 404276
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  6. axe0
    Posts : 7,050
    Windows 10 Pro
       New #4

    Do you use software from NetSupport Software?
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  7. mtavares
    Posts : 5
    windows 7 32 bit
    Thread Starter
       New #5

    Yes we use crosstec school view
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  8. axe0
    Posts : 7,050
    Windows 10 Pro
       New #6

    Please check it for updates, it seems to be the cause of the crashes.
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  10. mtavares
    Posts : 5
    windows 7 32 bit
    Thread Starter
       New #7

    Windows updates are fully done. I checked drivers are current as well.
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  11. axe0
    Posts : 7,050
    Windows 10 Pro
       New #8

    Let me know how your system behaves.
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  12. mtavares
    Posts : 5
    windows 7 32 bit
    Thread Starter
       New #9

    It was fully updated and having the problem when I submitted the issue
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  13. axe0
    Posts : 7,050
    Windows 10 Pro
       New #10

    Sorry, I thought you had updated the crosstec software as well. If you haven't yet, could you check the crosstec software for updates.
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