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Windows 7: Random BSOD minidumps included PROCESS_NAME: explorer.exe

18 Jun 2018   #1
mtavares

windows 7 32 bit
 
 
Random BSOD minidumps included PROCESS_NAME: explorer.exe

Random BSOD minidumps included PROCESS_NAME: explorer.exe Can some one please help me so I can stop this from happening please.


CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT

BUGCHECK_STR: 0x3B

PROCESS_NAME: explorer.exe

CURRENT_IRQL: 0

LAST_CONTROL_TRANSFER: from fffff96000c9e267 to fffff96000ca2680

STACK_TEXT:
fffff880`0938a8a8 fffff960`00c9e267 : 00000000`00000000 00000000`00000000 00000000`00001000 fffff900`c0ada034 : clhook4+0x12680
fffff880`0938a8b0 00000000`00000000 : 00000000`00000000 00000000`00001000 fffff900`c0ada034 fffff900`006c6344 : clhook4+0xe267


My System SpecsSystem Spec
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20 Jun 2018   #2
axe0

Windows 10 Pro
 
 

My System SpecsSystem Spec
20 Jun 2018   #3
mtavares

windows 7 32 bit
 
 

Hi there I have the new zip created with the Dm log collectorAttachment 404276
My System SpecsSystem Spec
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27 Jun 2018   #4
axe0

Windows 10 Pro
 
 

Do you use software from NetSupport Software?
My System SpecsSystem Spec
27 Jun 2018   #5
mtavares

windows 7 32 bit
 
 

Yes we use crosstec school view
My System SpecsSystem Spec
27 Jun 2018   #6
axe0

Windows 10 Pro
 
 

Please check it for updates, it seems to be the cause of the crashes.
My System SpecsSystem Spec
28 Jun 2018   #7
mtavares

windows 7 32 bit
 
 

Windows updates are fully done. I checked drivers are current as well.
My System SpecsSystem Spec
28 Jun 2018   #8
axe0

Windows 10 Pro
 
 

Let me know how your system behaves.
My System SpecsSystem Spec
28 Jun 2018   #9
mtavares

windows 7 32 bit
 
 

It was fully updated and having the problem when I submitted the issue
My System SpecsSystem Spec
29 Jun 2018   #10
axe0

Windows 10 Pro
 
 

Sorry, I thought you had updated the crosstec software as well. If you haven't yet, could you check the crosstec software for updates.
My System SpecsSystem Spec
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 Random BSOD minidumps included PROCESS_NAME: explorer.exe




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