New
#11
Hi WillNelson ,
For a short period of time I'm covering some threads in Seven Forums.
Normally you can find me troubleshooting in Ten Forums.
1) In the DM log collector there were 18 BSOD mini dump files.
2) The debugging displayed multiple misbehaving drivers.
3) The logs displayed quarantined malware and sometimes problems with windows defender.
4) The bugchecks over the past few months in the logs included:
3D
7F
3B
7E
1A
A
D1
4A
1E
119
E3
18
50
24
19
4E
C1
10D
10E
5) If you are able to perform a clean install that is a good option as that should fix any residual problems with malware and malfunctioning drivers.
6) If you are not able to perform a clean install then perform a Windows 7 repair and check for malware with antivirus software that is not currently installed on the computer.
Repair Install - Windows 7 Help Forums
7) Run these and post images of the results in the thread using one drive or drop box share links
ESET: Free Virus Scan | Online Virus Scan from ESET ESET
MALWAREBYTES: Free Antivirus Replacement & Anti-Malware Tool | Malwarebytes
SUERANTISPYWARE: SUPERAntiSpyware | Remove Malware | Remove Spyware - AntiMalware, AntiSpyware, AntiAdware!
AdwCleaner: AdwCleaner - Free Adware Cleaner & Removal Tool | Malwarebytes
8) uninstall the Nvidia GPU driver using DDU (display driver uninstaller)
9) re-install the Nvidia GPU driver from the Nvidia website
10) make sure that you check the clean install box and if available install the physx driver.
Display Driver Uninstaller Download version 17.0.8.2 (or newer version if available)
Display Driver Uninstaller: How to use - Windows 7 Help Forums
NVIDIA
Download Display Driver Uninstaller - MajorGeeks
11) Uninstall EaseUS software > reinstall EaseUS software
12) Uninstall and reinstall: athrx.sys
Updating a driver. - Microsoft Community
13) Uninstall and reinstall: iusb3xhc.sys
Updating a driver. - Microsoft Community
14) Uninstall Xbox during the troubleshooting process and reinstall after the computer environment has passed one week with a stable computer environment (no BSOD, no unexpected restarts, etc.)
Code:Event[41193]: Log Name: System Source: Microsoft Antimalware Date: 2018-07-05T12:14:05.000 Event ID: 1011 Task: N/A Level: Information Opcode: Info Keyword: Classic User: N/A User Name: N/A Computer: AxlCustom-PC Description: Microsoft Antimalware has deleted an item from quarantine. For more information please see the following: http://go.microsoft.com/fwlink/?linkid=37020&name=Trojan:Win32/Tilken.B!cl&threatid=2147722740&enterprise=0 Name: Trojan:Win32/Tilken.B!cl ID: 2147722740 Severity: Severe Category: Trojan Path: file:_C:\Users\Will Nelson\AppData\Local\Temp\wtf2CFA.tmp User: NT AUTHORITY\SYSTEM Signature Version: AV: 1.271.504.0, AS: 1.271.504.0 Engine Version: 1.1.15000.2
Code:Event[21620]: Log Name: System Source: Disk Date: 2018-05-26T01:41:04.162 Event ID: 32 Task: N/A Level: Warning Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: AxlCustom-PC Description: The driver detected that the device \Device\Harddisk0\DR0 has its write cache enabled. Data corruption may occur.Code:athrx.sys Atheros network adapter driver Official site: http://www.qualcomm.com/drivers Unofficial site: https://www.ath-drivers.eu
Code:iusb3xhc.sys Intel(R) USB 3.0 eXtensible Host Controller Driver http://downloadcenter.intel.com/
Code:EUBKMON.sys EaseUS Todo Backup driver http://www.todo-backup.com/download/
Code:xusb21.sys XBox USB wireless controller BSOD issues in Win7 with 2009 driver (found in mid-2012) http://www.microsoft.com/hardware/download/download.aspx?category=Gaming&type=Gaming&sku=JR9-00001Code:athr Extensible Wireless Ne Extensible Wireless Ne Kernel Manual Running OK TRUE FALSE 0 2,080,768 0 2/22/2011 12:17:31 PM C:\Windows\system32\DRIVERS\athrx.sys 8,192Code:iusb3xhc Intel(R) USB 3.0 eXten Intel(R) USB 3.0 eXten Kernel Manual Running OK TRUE FALSE 122,880 438,272 0 3/23/2015 9:28:57 AM C:\Windows\system32\DRIVERS\iusb3xhc.sys 8,192Code:iusb3xhc Intel(R) USB 3.0 eXtensible Host Controller Driver c:\windows\system32\drivers\iusb3xhc.sys Kernel Driver Yes Manual Running OK Normal No Yes
Code:xusb21 Xbox 360 Wireless Rece Xbox 360 Wireless Rece Kernel Manual Stopped OK FALSE FALSE 1,152 56,960 0 8/13/2009 3:10:17 PM C:\Windows\system32\DRIVERS\xusb21.sys 1,280Code:xusb21 Xbox 360 Wireless Receiver Driver Service 21 c:\windows\system32\drivers\xusb21.sys Kernel Driver No Manual Stopped OK Ignore No NoCode:EUBKMON EUBKMON EUBKMON Kernel Boot Running OK TRUE FALSE 4,096 36,864 0 12/5/2016 10:28:13 AM C:\Windows\system32\drivers\EUBKMON.sys 4,096Code:eubkmon EUBKMON c:\windows\system32\drivers\eubkmon.sys Kernel Driver Yes Boot Running OK Normal No YesCode:nvlddmkm nvlddmkm nvlddmkm Kernel Manual Running OK TRUE FALSE 7,344,128 7,163,904 0 6/24/2018 8:43:22 AM C:\Windows\system32\DRIVERS\nvlddmkm.sys 32,768Code:Name NVIDIA GeForce GTX 960 PNP Device ID PCI\VEN_10DE&DEV_1401&SUBSYS_320B1462&REV_A1\4&B857930&0&0009 Adapter Type GeForce GTX 960, NVIDIA compatible Adapter Description NVIDIA GeForce GTX 960 Adapter RAM (2,147,483,648) bytes Installed Drivers nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um Driver Version 24.21.13.9836 INF File oem15.inf (Section007 section) Color Planes Not Available Color Table Entries 4294967296 Resolution 1680 x 1050 x 59 hertz Bits/Pixel 32 Memory Address 0xF6000000-0xF6FFFFFF Memory Address 0xE0000000-0xEFFFFFFF Memory Address 0xF0000000-0xF1FFFFFF I/O Port 0x0000E000-0x0000E07F IRQ Channel IRQ 17 I/O Port 0x000003B0-0x000003BB I/O Port 0x000003C0-0x000003DF Memory Address 0xA0000-0xBFFFF Driver c:\windows\system32\drivers\nvlddmkm.sys (24.21.13.9836, 16.21 MB (17,000,808 bytes), 6/29/2018 9:41 PM)
Last edited by zbook; 01 Aug 2018 at 02:42.