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Windows 7: BSODs for months, variety of errors

29 Jun 2018   #1
WillNelson

Windows 7 Pro, 64-bit
 
 
BSODs for months, variety of errors

In what has been going on for the past several months, I've been getting BSODs far too often. Since almost two months ago, I started keeping more track of what the crash said it was and what I was doing at the time. Common error names that've shown up include System Service Exception, IRQL, Driver IRQL, and KMode. Activities performed when those crashes have happened include gaming, web browsing, video watching, and leaving my PC idle. Not sure what I can do that would solve this.

As per the forum instructions, I've attached the collected data file and attached it below. Since the time I ran it, there've been a couple more crashes following the same theme. Also I have additional minidumps saved from as far back as early February, if those would be helpful.




Attached Files
File Type: zip AXLCUSTOM-PC-Tue_06_26_2018_204341_22.zip (2.08 MB, 4 views)
My System SpecsSystem Spec
.
29 Jun 2018   #2
HonorGamer

Windows 8.1 Pro x64
 
 

Hello WillNelson, Welcome to SF!

It seems the ZIP didn't come with all the files we should be getting, was there any errors when you were using it?

Quite a few are pointing to memory_management as an issue, please run RAM - Test with Memtest86+ - Windows 7 Help Forums

Code:
Probably caused by : athrx.sys
Make sure it is fully updated. http://www.qualcomm.com/drivers

Post back results.
My System SpecsSystem Spec
29 Jun 2018   #3
WillNelson

Windows 7 Pro, 64-bit
 
 

I don't think there were any errors during the collection program's run period. Also, I had run Memtest86 within the last couple months, though it didn't find anything wrong then. Lastly, that Qualcomm link doesn't really help considering the first line I see on there reads
Quote:
Qualcomm does not offer support or drivers to end consumers.
I have gone and gotten whatever the most current I could find in the way of network drivers from the manufacturer, but that didn't seem to change anything.
My System SpecsSystem Spec
.

29 Jun 2018   #4
HonorGamer

Windows 8.1 Pro x64
 
 

How long ago was your last memtest?Try running the collector tool again so we can see if we can get the rest of the files.

Update your graphics drivers. Not from windows update, but from your manufacturers website. Also update your DirectX drivers.
My System SpecsSystem Spec
29 Jun 2018   #5
WillNelson

Windows 7 Pro, 64-bit
 
 

Not sure when exactly I last ran memtest, so I'll run it again while I sleep. 10 passes of the full suite of tests should do. Also, just ran the collector again, so those results'll be attached. As for the graphics drivers, I've been keeping them up to date from Nvidia, though recently (as in past couple weeks) I uninstalled their GeForce Experience tool due to some part of it spamming my Event Log with "couldn't run this file cause it's incompatible with 64-bit systems" messages. I'll go check for a newer driver now though. Lastly, not sure how to go about updating DirectX drivers. Think last I looked, DirectX was part of the Win7 install or something like that.


Attached Files
File Type: zip AXLCUSTOM-PC-Fri_06_29_2018_212706_98.zip (1.97 MB, 3 views)
My System SpecsSystem Spec
30 Jun 2018   #6
WillNelson

Windows 7 Pro, 64-bit
 
 

12 and 2/3 hours later, I complete a 10-pass run of Memtest86. No errors found. So might not be that.
My System SpecsSystem Spec
30 Jun 2018   #7
HonorGamer

Windows 8.1 Pro x64
 
 

DirectX: Download DirectX End-User Runtime Web Installer from Official Microsoft Download Center

Go to C:/Windows/minidumps, and move the files to a different location. Then rerun the tool so it can collect everything else. so many minidumps it's maxing the zip file size.
My System SpecsSystem Spec
01 Jul 2018   #8
WillNelson

Windows 7 Pro, 64-bit
 
 

So, I had so many crashes logged it broke the collection program? Huh. Well I moved the minidumps out for this edition of my system report, so maybe that helped. Also, I downloaded and ran that DirectX file from the link there, but running it just gave me a "installer detected matching or newer version" and didn't do anything more.

Edit: Little over a week later, and I've still been getting the same crashes. So, I moved all but the last 12 minidumps out of the related folder and ran the collector, having added it's results to the attachments below.


Attached Files
File Type: zip AXLCUSTOM-PC-Sun_07_01_2018__10521_94.zip (1.97 MB, 2 views)
File Type: zip AXLCUSTOM-PC-Mon_07_09_2018_201933_07.zip (2.36 MB, 1 views)
My System SpecsSystem Spec
17 Jul 2018   #9
WillNelson

Windows 7 Pro, 64-bit
 
 

Hate to multipost, since that's typically frowned upon, but I've had more crashes since my last message. Mostly more of the same, though the most recent was while I was gaming using an X360 controller and got a "Windows Driver Framework Violation", though BlueScreenView attributes the crash to a couple files I think I recognize as being networking related. Wasn't even playing an online game. I've attached another log collection, though I'm not sure if having run it during Safe Mode would affect what it found outside of the minidumps.


Attached Files
File Type: zip AXLCUSTOM-PC-Tue_07_17_2018__62936_00.zip (2.29 MB, 1 views)
My System SpecsSystem Spec
31 Jul 2018   #10
WillNelson

Windows 7 Pro, 64-bit
 
 

Haven't heard back from anyone here yet on my situation, but I've got more crash logs to share. With no solutions forthcoming, is starting to look more and more like I'll have to reinstall Windows, which I dread since that typically involves formatting the drive first, then after the OS reinstall, whatever programs I'd be using too.


Attached Files
File Type: zip AXLCUSTOM-PC-Tue_07_31_2018_200641_93.zip (2.67 MB, 2 views)
My System SpecsSystem Spec
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