Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: BSOD when playing games, GIGABYTE dedicated graphics card, ATIKMPAG

09 Jul 2018   #1
fahimr94

Windows 7 Pro 64bit
 
 
BSOD when playing games, GIGABYTE dedicated graphics card, ATIKMPAG

Hi all,

This is my first post on this forum so please be patient with any errors I may make.

My problem began 2 weeks ago when my PC began to crash uncontrollably resulting in a BSOD screen, the problem rapidly got worse with each subsequent boot up resulted in a faster BSOD error. Eventually my PC booted to a black screen with a single white dash on the upper right hand corner of the screen, a google search suggested a possible SSD MBR failure, I transferred my personal data to my Laptop via USB.

To just double check I began a fresh installation on my SSD and to my surprise Windows 10 booted and installed fine. I updated my drivers and all was well, however I then installed Warcraft 3 (a classic game I wanted to play) and got BSOD VIDEO DXGKRNL FATAL ERROR on game launch. I attempted to update and then do fresh install of my display drivers. However this did not stop the BSOD, I felt the easiest solution was to install Windows 7 again, so I did.

The problems with BSOD did not cease with Windows 7, whenever I launch Warcraft 3 I began to get BSOD atikmpag, dxgkrnl, dxgmms1. I tested another game (I don't play just installed to examine), DOTA 2 and the same error occurs on launch.

The following is what I have already attempted based on my google research:
- Updating drivers, rolling back drivers (I have tried all version -2014,2016 and 2018)
- Cleaning fans and reapplying thermal paste to prevent overheating/stress
- To install latest Directx
- Another clean install of Windows 7
- To ensure BIOS setting is not overclocking graphic cards.

The following if suggestion I have found however have not tried as I do not wish to risk bricking my PC.
- Flashing BIOS with latest version (which is 2015)

I have discovered that my PC has integrated and dedicated graphic card. In AMD catalyst software I can configure the switchblade graphics setting to low (using only the onboard graphics) on games, this prevented the BSOD on Warcraft 3. So it seems to be an issue with my dedicated graphics? I also did find the bridge that connected the motherboard to the graphics card had significant dust, however this is clean now.

I have uploaded the files as instructed by the forum, if anyone has any idea on how to solve this would be grateful. I'm not much of a gamer so not being to play is not an issue however want to resolve this as do not like the idea of having a ready to die PC.

Kind regards,
FAHIM




Attached Files
File Type: zip HOME-PC-09_07_2018_205623_56.zip (502.8 KB, 1 views)
File Type: zip SFdebugFiles.zip (877.6 KB, 0 views)
My System SpecsSystem Spec
.
10 Jul 2018   #2
axe0

Windows 10 Pro
 
 

Please do the following
  • Open an admin command prompt
  • Copy & paste the code below in the command prompt
  • Go to your desktop
  • Right click CollectedFiles folder and choose sent to and select compressed (zipped) folder
  • Upload the zip.

Code:
Quote:
md "%USERPROFILE%\Desktop\CollectedFiles"&wmic /output:"%USERPROFILE%\Desktop\CollectedFiles\hotfix.txt" qfe list full /format:table&copy %SystemRoot%\minidump\*.dmp "%USERPROFILE%\Desktop\CollectedFiles"&dxdiag /t %temp%\dxdiag.txt&copy %temp%\dxdiag.txt "%USERPROFILE%\Desktop\CollectedFiles\dxdiag.txt"&type %SystemRoot%\System32\drivers\etc\hosts >> "%USERPROFILE%\Desktop\CollectedFiles\hosts.txt"&systeminfo > "%USERPROFILE%\Desktop\CollectedFiles\systeminfo.tmp"&findstr /v "Owner." "%USERPROFILE%\Desktop\CollectedFiles\systeminfo.tmp" > "%USERPROFILE%\Desktop\CollectedFiles\systeminfo.txt"&del "%USERPROFILE%\Desktop\CollectedFiles\systeminfo.tmp"&driverquery /v > "%USERPROFILE%\Desktop\CollectedFiles\drivers.txt"&msinfo32 /nfo "%USERPROFILE%\Desktop\CollectedFiles\msinfo32.nfo"&wevtutil qe System /f:text > "%USERPROFILE%\Desktop\CollectedFiles\eventlog.txt"&reg export HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall "%USERPROFILE%\Desktop\CollectedFiles\uninstall.txt"&reg export "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components" "%USERPROFILE%\Desktop\CollectedFiles\installed.txt"
My System SpecsSystem Spec
10 Jul 2018   #3
fahimr94

Windows 7 Pro 64bit
 
 

Hi Axe, thanks for the reply.

Uploaded as instructed, if you need anymore information please ask.

Fahim


Attached Files
File Type: zip CollectedFiles.zip (512.5 KB, 1 views)
My System SpecsSystem Spec
.

11 Jul 2018   #4
axe0

Windows 10 Pro
 
 

I have a suspicion this might be due to incompatible drivers for the game warcraft, but with dota 2 I'm also suspecting the dGPU itself being the cause. I don't have any experience with a pc like yours, so I don't know if it's possible to use another GPU for testing?
My System SpecsSystem Spec
11 Jul 2018   #5
fahimr94

Windows 7 Pro 64bit
 
 

Unfortunately it cannot be changed. I have had a look online to spares however at the price I bought the PC I rather just buy a more updated build.

Please note that prior to the initial crash to a black screen with a single dash I played both games with no issues.
My System SpecsSystem Spec
14 Jul 2018   #6
axe0

Windows 10 Pro
 
 

The best you could do is try different drivers from AMD and/or your motherboard vendor and hope either of them will solve the problem.
My System SpecsSystem Spec
14 Jul 2018   #7
fahimr94

Windows 7 Pro 64bit
 
 

Thanks for the advice.

I have tried all the drivers available with no improvement to the problem. Plus as the issue was not present before I'm assuming this might just be a hardware issue post the initial major crash.

To be honest bought the PC 3 yrs ago and was a cheap investment, will probably keep this as a Media set up and build myself a new PC.

Thanks again. If any other suggestion can be given willing to try.
My System SpecsSystem Spec
Reply

 BSOD when playing games, GIGABYTE dedicated graphics card, ATIKMPAG




Thread Tools




Similar help and support threads
Thread Forum
BSOD (atikmpag.sys) while playing games
Solutions tried: 1. formatting (tried once) 2. installing latest display driver 3. using the "expand.exe atikmpag.sy_ atikmpag.sys" command BSOD still occurs. Here's my DMP file.
BSOD Help and Support
BSOD from atikmpag.sys or failing graphics card?
I'll try my best to make this short so you don't have to read a novel. If you have questions or need detail, I'm happy to answer. TL;DR: BSOD and computer looks crazy (see attachments). Eventually re-installed Windows. Semi-updated software/drivers, still looks crazy and crashes. Is it a...
BSOD Help and Support
BSOD while playing games, possible graphics card fault?
So while I'm in the middle of enjoying my library of games, like TF2, WoW, and TES 5: Skyrim, my screen flickers and an error notification pops up, saying my graphics card recovered from an error, several times and then my computer bluescreens and does a physical memory dump cycle before restarting...
BSOD Help and Support
Games detecting Intel HD instead of Dedicated Graphics Card
I am using a program called Nvidia Inspector to fix this issue with games such as Tomb Raider. But GTA 4 is giving me a hard time.I have tried everything, even Nvidia Inspector does not help in detecting Nvidia Graphics Card.I have an Acer Laptop with Optimus technology which seems to be the cause...
Gaming
BSOD playing games or watching videos (graphics card probably)
Hi, I'm new to this forums and this is my first post. I upgraded my graphics card driver 2-3 days ago with no problems until today when my laptop crashed couple of times when I was playing LeagueOfLegends, and again when playing a video (using VLC). When I disable my graphics card driver all...
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd

All times are GMT -5. The time now is 05:15.
Twitter Facebook Google+