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Windows 7: BSOD After CHKDSK On Reboot

31 Jul 2018   #1
bigreid

Microsoft Windows 7 Ultimate x64 / 6.1.7601 Service Pack 1 Build 7601
 
 
BSOD After CHKDSK On Reboot

Anytime I setup my C drive to do an overnight, "CHKDSK On Reboot", I awake to a BSOD.

I have attached my, "DM Log" as requested for this thread, so every piece of info anyone may need will be in there.

Long and short, the dump file keeps saying:

*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+12181c )


Ok, so, just update the NVIDIA driver right?

Not so fast.

First, I completely removed/uninstalled the NVIDIA drivers from my system. Then, I attached, and booted from an additional Windows 7 hard drive, (what I like to call my repair drive), and completely cleaned, uninstalled, and manually deleted ANY occurrence of any NVIDIA files, drivers, folders, registry entries, etc. on the problematic main boot Windows 7 hard drive.

At this point, there is nothing at all pertaining to NVIDIA on the problematic hard drive.

Boot from the problematic hard drive, download, and install the latest drivers from NVIDIA, and even choose, "clean install" for those familiar with the NVIDIA installer.

"clean install" is supposed to remove any and all occurrence of any NVIDIA material BEFORE installing the latest drivers.

Even with the newest, freshest install of the NVIDIA drivers, and having totally stripped the hard drive manually of any reference to NVIDIA, I still get the above error after an overnight CHKDSK On Reboot.

So, it's not going to be driver related, because now, I have the latest/greatest.

Next one may say, the video card itself, (hardware).

However, after a plethora of battering test from such programs as Maxon's Cinebench, the card got respectable ratings, and never cuts out or ever gives me any problems during Windows 7 usage.

Ok, not driver, not hardware.

Did the usual, "now what" tests and checks in Windows itself, such as, "SFC" etc, ...all come back good.

I'm at wits end actually, and this is the reason for my posting.




Attached Files
File Type: zip REID-PC-Tue_07_31_2018_164858_66.zip (389.8 KB, 1 views)
My System SpecsSystem Spec
.
31 Jul 2018   #2
zbook

windows 10 professional version 1607 build 14393.969 64 bit
 
 

When windows is installed after a clean install it will install both windows and non-windows drivers.
The log collector that was posted displayed Nvidia GPU drivers on the computer and the GPU drivers were involved in the latest crash.
The logs were cleaned on 7/30/2018 so the information in the logs is very limited for the troubleshooting.

Perform the following steps:

1) Open administrative command prompt and type or copy and paste:
2) sfc /scannow
3) chkdsk /scan
4) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

5) If the computer has Ccleaner > click windows tab > scroll down to system and advanced > post an image into the thread

6) In the left lower corner search type clean > open disk cleanup > scroll up and down > post images into the thread

7) In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings
a) > on the advanced tab under startup and recovery > click settings > post an image of the startup and recovery into the thread.
b) > on the advanced tab under performance > click on settings > under performance options > click on the advanced tab > under virtual memory > click on change > post an image of the virtual memory tab into the thread


8) disable Windows update on non-Microsoft drivers:
Windows Update - Enable or Disable Access - Windows 7 Help Forums



9) uninstall the Nvidia GPU driver using DDU (display driver uninstaller)
10) re-install the Nvidia GPU driver from the Nvidia website
11) make sure that you check the clean install box and if available install the physx driver.
Display Driver Uninstaller Download version 17.0.8.2 (or a newer edition if available)
Display Driver Uninstaller: How to use - Windows 7 Help Forums
NVIDIA
Download Display Driver Uninstaller - MajorGeeks

12) Make sure that there is no over clocking during the troubleshooting process

13) Open device manager > click view > show hidden devices > expand all rows > look for any row with an icon that is a yellow triangle with a black exclamation mark or unknown device > post an image into the thread

14) backup all important files on the computer to another drive or to the cloud
15) Make a backup image using Macrium:
Macrium Software | Your Image is Everything
16) Save the backup image to another drive
17) Create a brand new restore point
18) Reset the BIOS:
How to Clear Your Computers CMOS to Reset BIOS Settings:
How to Clear Your Computers CMOS to Reset BIOS Settings
3 Ways to Reset Your BIOS - wikiHow:
3 Ways to Reset Your BIOS - wikiHow


These were displayed as problem devices:
Code:
Realtek PCI GBE Family Controller	PCI\VEN_10EC&DEV_8167&SUBSYS_820D1043&REV_10\4&1542FBD&0&20F0	This device is disabled.
Code:
Standard PS/2 Keyboard	ACPI\PNP0303\4&23F9C1E3&0	This device is not present, is not working properly, or does not have all its drivers installed.




Code:
nvlddmkm     nvlddmkm               nvlddmkm               Kernel        Manual     Running    OK         TRUE        FALSE        7,344,128  7,163,904  0      6/24/2018 11:43:22 AM  C:\Windows\system32\DRIVERS\nvlddmkm.sys         32,768
Code:
7/31/2018 8:24 PM	Windows Error Reporting	Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0

Problem signature:
P1: 
P2: 
P3: 
P4: 
P5: 
P6: 
P7: 
P8: 
P9: 
P10: 

Attached files:
C:\Windows\Minidump\073118-38095-01.dmp
C:\Users\Reid\AppData\Local\Temp\WER-62306-0.sysdata.xml

These files may be available here:
C:\Users\Reid\AppData\Local\Microsoft\Windows\WER\ReportArchive\Kernel_0_0_cab_0d2afc19

Analysis symbol: 
Rechecking for solution: 0
Report Id: 073118-38095-01
Report Status: 0

Code:
nvlddmkm.sys Sun Jun 24 08:43:22 2018 (5B2FBC1A)
Code:
Name	NVIDIA GeForce GTX 1060 6GB
PNP Device ID	PCI\VEN_10DE&DEV_1C03&SUBSYS_61633842&REV_A1\4&2EA65AFF&0&0008
Adapter Type	GeForce GTX 1060 6GB, NVIDIA compatible
Adapter Description	NVIDIA GeForce GTX 1060 6GB
Adapter RAM	(1,048,576) bytes
Installed Drivers	nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Driver Version	24.21.13.9836
INF File	oem26.inf (Section117 section)
Color Planes	Not Available
Color Table Entries	4294967296
Resolution	3840 x 2160 x 60 hertz
Bits/Pixel	32
Memory Address	0xFD000000-0xFDFFFFFF
Memory Address	0xD0000000-0xDFFFFFFF
Memory Address	0xCE000000-0xCFFFFFFF
I/O Port	0x0000BC00-0x0000BC7F
IRQ Channel	IRQ 16
I/O Port	0x000003B0-0x000003BB
I/O Port	0x000003C0-0x000003DF
Memory Address	0xA0000-0xBFFFF
Driver	c:\windows\system32\drivers\nvlddmkm.sys (24.21.13.9836, 16.21 MB (17,000,808 bytes), 7/21/2018 7:52 PM)
Code:
"Intel(R) Core(TM)2 Extreme CPU X9650  @ 3.00GHz"
MaxSpeed:     3000
CurrentSpeed: 3005
My System SpecsSystem Spec
09 Aug 2018   #3
bigreid

Microsoft Windows 7 Ultimate x64 / 6.1.7601 Service Pack 1 Build 7601
 
 

Ok, here are all the results that you requested. I will put a number next to them corresponding
to the number of your request respectively.



2.
Quote:
C:\>sfc /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.
Windows Resource Protection found corrupt files but was unable to fix some of th
em.
Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example
C:\Windows\Logs\CBS\CBS.log

C:\>
CBS.log is attached to post.


3.
Quote:
C:\>chkdsk /scan
Invalid parameter - /scan

C:\>
5.




6.


7a.



7b.




13.



I do see the Yellow Triangle in the Device Manager picture, however, even if I uninstall both Keyboards shown there, and then "scan for hardware changes", they BOTH keep coming back. I only have one single keyboard attached to my system, it is a Dell SK-8115, and it is USB.

Everything else went well that you had me do. I haven't done an overnight, "CHKDSK On Reboot" since wiping my NVIDIA drivers from Safe Mode and reinstalling the latest drivers yet.

I'm holding off to get your take on things first.


Attached Files
File Type: rar CBS.rar (190.9 KB, 2 views)
My System SpecsSystem Spec
.

09 Aug 2018   #4
zbook

windows 10 professional version 1607 build 14393.969 64 bit
 
 

The sfc /scannow results displayed corruption that it was unable to fix.
The logs displayed:
Code:
2018-08-08 15:19:38, Info                  CSI    00000342 [SR] Verify complete
2018-08-08 15:19:38, Info                  CSI    00000343 [SR] Repairing 1 components
2018-08-08 15:19:38, Info                  CSI    00000344 [SR] Beginning Verify and Repair transaction
2018-08-08 15:19:38, Info                  CSI    00000345 [SR] Cannot repair member file [l:24{12}]"nvlddmkm.sys" of nv_lh.inf, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, file is missing
2018-08-08 15:19:38, Info                  CSI    00000346 [SR] Cannot repair member file [l:24{12}]"nvlddmkm.sys" of nv_lh.inf, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, file is missing
2018-08-08 15:19:38, Info                  CSI    00000347 [SR] This component was referenced by [l:178{89}]"Microsoft-Windows-Client-Drivers-Package~31bf3856ad364e35~amd64~~6.1.7601.17514.INF_nv_lh"
2018-08-08 15:19:38, Info                  CSI    00000348 Repair results created:
1) Download and install Everything: voidtools
2) Use DDU again to clean everything NVIDIA or nvlddmkm
3) Using Everything search for nvlddmkm and make sure that all files are uninstalled
4) Reinstall Nvidia GPU drivers per the method in the prior post

5) Overnight run this command using administrative command prompt. It may take many hours.
Chkdsk /r /v
6) Using the txt and images in this thread find the chkdsk report in the event viewer > copy and paste > notepad > post a one drive or drop box share link into the thread
Check Disk (chkdsk) - Read Event Viewer Log - Windows 7 Help Forums

7) For Ccleaner uncheck:
a) Memory Dumps
b) Windows Log Files

8) For startup and recovery system failure:
a) change kernel memory dump to automatic memory dump
b) reboot

9) For the yellow triangle with black exclamation mark in device manager follow the steps in this link:

Code:
Standard PS/2 Keyboard	ACPI\PNP0303\4&23F9C1E3&0	This device is not present, is not working properly, or does not have all its drivers installed.

https://www.howtogeek.com/193798/how-to-find-drivers-for-unknown-devices-in-the-device-manager/


10) Run HD Tune: (free edition)
https://www.hdtune.com/
Post images into the thread for test results on these tabs:
a) Health (SMART)
b) Benchmark
c) Full error scan

11) After all of the above steps rerun sfc /scannow and post the results into the thread using the method in the earlier post.
My System SpecsSystem Spec
09 Aug 2018   #5
bigreid

Microsoft Windows 7 Ultimate x64 / 6.1.7601 Service Pack 1 Build 7601
 
 

Roger. Will do. Thank you for your patience. I will begin all of your new procedures ASAP.
My System SpecsSystem Spec
12 Aug 2018   #6
bigreid

Microsoft Windows 7 Ultimate x64 / 6.1.7601 Service Pack 1 Build 7601
 
 

Alright, until the very last step you had me do, the "sfc /scannow", I was getting ready to tell you that the problem had been fixed. I did the overnight "chkdsk", and everything came back perfect this time, no BSOD. But as you will see, the very last step STILL found errors.

Again, I will paste the images corresponding to your instruction number, respectively.

3. (Right after Safe Mode removal of drivers, and back in Normal Windows)


4. (Right after re-installation of Nvidia drivers in Normal Mode Windows)


5. (Results of the "overnight" chkdsk)
Code:
TimeCreated : 8/11/2018 8:54:17 PM
Message     : 
              
              Checking file system on C:
              The type of the file system is NTFS.
              
              A disk check has been scheduled.
              Windows will now check the disk.                         
              
              CHKDSK is verifying files (stage 1 of 5)...
                1003776 file records processed.                                
                       
              File verification completed.
                19365 large file records processed.                            
                     
                0 bad file records processed.                                  
                 
                2 EA records processed.                                        
                 
                70 reparse records processed.                                  
                  
              CHKDSK is verifying indexes (stage 2 of 5)...
                1224160 index entries processed.                               
                       
              Index verification completed.
                0 unindexed files scanned.                                     
                 
                0 unindexed files recovered.                                   
                 
              CHKDSK is verifying security descriptors (stage 3 of 5)...
                1003776 file SDs/SIDs processed.                               
                       
              Cleaning up 243 unused index entries from index $SII of file 0x9.
              Cleaning up 243 unused index entries from index $SDH of file 0x9.
              Cleaning up 243 unused security descriptors.
              Security descriptor verification completed.
                110193 data files processed.                                   
                      
              CHKDSK is verifying Usn Journal...
                41558272 USN bytes processed.                                  
                        
              Usn Journal verification completed.
              CHKDSK is verifying file data (stage 4 of 5)...
                1003760 files processed.                                       
                       
              File data verification completed.
              CHKDSK is verifying free space (stage 5 of 5)...
                37026081 free clusters processed.                              
                        
              Free space verification is complete.
              Windows has checked the file system and found no problems.
              
               976657407 KB total disk space.
               827066288 KB in 654604 files.
                  343044 KB in 110194 indexes.
                       4 KB in bad sectors.
                 1143747 KB in use by the system.
                   65536 KB occupied by the log file.
               148104324 KB available on disk.
              
                    4096 bytes in each allocation unit.
               244164351 total allocation units on disk.
                37026081 allocation units available on disk.
              
              Internal Info:
              00 51 0f 00 89 ab 0b 00 05 49 14 00 00 00 00 00  .Q.......I......
              6b 0f 00 00 46 00 00 00 00 00 00 00 00 00 00 00  k...F...........
              00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  ................
              
              Windows has finished checking your disk.
              Please wait while your computer restarts.
10.










11.


And again, I have attached the CBS.log to the post, entitled, "CBS1.rar".

Really thought we had it there, until step 11.




Attached Files
File Type: rar CBS1.rar (59.4 KB, 0 views)
My System SpecsSystem Spec
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 BSOD After CHKDSK On Reboot




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