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Windows 7: BSOD - after restarting computer

02 Aug 2018   #1

Win 7 64 bit
BSOD - after restarting computer

I restarted my Laptop- pc and BSOD stated happening at windows start-up. The BSOD says atikmdag.sys caused it. I try-ed to purge all graphic card drivers with DDU- from guru3d site , when i reinstall AMD graphic drivers ( 17.1., 17.3. , and the newest ones from AMD ) the BSOD happens mid installation caused by atikmdag.sys . When i look my devices in safe mode i see there bout my graphic cards Intel 620 and AMD R7.
I tried to restore system, but the only restore point i have is just minutes-before i restarted my PC ( maybe some other update happend, in the afternoon AVIRA antivirus asked me to restart the PC). Shud i reinstall win or is it a hardwere problem ?

PZ help.

Attached Files
File Type: zip (1.97 MB, 6 views)
My System SpecsSystem Spec
02 Aug 2018   #2

Win 7 64 bit

I think i missed the sub forum , where post should be. Can a moderator move it to BSOD forum pz.
Im rly sorry.
My System SpecsSystem Spec
03 Aug 2018   #3

Windows 10 Pro 64bit

I suspect you have a faulty CPU, there is a consistent L2 cache error on Proc 0 Bank 6 - I checked six of the 0x124 hardware stopcodes to be sure.
My System SpecsSystem Spec

03 Aug 2018   #4

windows 10 professional version 1607 build 14393.969 64 bit

As philc43 indicated there are many bugcheck with WHEA 0x124 with GCACHEL2_ERR_ERR

There were multiple non Whea bugchecks displaying problems with AMD GPU drivers but the msinfo32 displayed the use of the Intel graphics.
What happened to the AMD GPU card?
Was it turned off in the BIOS?
Is it malfunctioning?
Was it removed?

Bugcheck 50: Wed Aug 1 11:28:34.060 2018 (UTC - 5:00) Atikmdag

Bugcheck 7e: Sun Jul 22 21:10:49.452 2018 (UTC - 5:00)
displayed multiple misbehaving drivers:

Please perform the following steps:

1) Uninstall Iobit using the Iobit uninstall method:

2) Uninstall Avira using the applicable uninstall tool:
How do I uninstall my Avira product?...

3) Uninstall everything AMD using Display driver uninstaller
Display Driver Uninstaller Download version (or newer version if available)
Display Driver Uninstaller: How to use - Windows 7 Help Forums

7) Uninstall and reinstall: Netwsw04.sys
Updating a driver. - Microsoft Community

8) Download and install Microsoft Security Essentials:
Download Microsoft Security Essentials from Official Microsoft Download Center

9) Run the Dell diagnostics > Full test >report the results into the thread
Support for Inspiron 17 5767 | Diagnostics | Dell US

Name	[00000011] Intel(R) Dual Band Wireless-AC 3165
Adapter Type	Ethernet 802.3
Product Type	Intel(R) Dual Band Wireless-AC 3165
Installed	Yes
PNP Device ID	PCI\VEN_8086&DEV_3165&SUBSYS_44108086&REV_79\98541BFFFF5F44F200
Last Reset	02/08/2018 10:51
Index	11
Service Name	NETwNs64
IP Address, fe80::ccba:d514:148a:7151
IP Subnet, 64
Default IP Gateway, fe80::64f:4cff:fe8c:80f1
DHCP Enabled	Yes
DHCP Server
DHCP Lease Expires	03/08/2018 10:58
DHCP Lease Obtained	02/08/2018 10:58
MAC Address	98:54:1B:5F:44:F2
Memory Address	0xD2100000-0xD21FFFFF
IRQ Channel	IRQ 4294967288
Driver	c:\windows\system32\drivers\netwsw04.sys (, 3.33 MB (3,496,704 bytes), 11/02/2017 04:55)
Component of IObit
Avira AntiVir
Intel® Wireless WiFi Link Adapter
My System SpecsSystem Spec
04 Aug 2018   #5

Win 7 64 bit

Nothing was turned off in bios , i even reset the bios to factory settings.
I cant remove the amd card ( laptop ), i just cleaned the dust from the ventilator 1-2 day ago before the crash , like i do ewry 6 months .
The intel 620 probably displays some errors, as there are no drivers from intel for win 7 ( so you have to install a bit modified ones, i probably shud upgrade to win 10 ... ), the pc was ruining ok for 1+ year with no problems at all.
Yesterday i have run full diagnostic at the start up with dell diagnostics , and no problems were detected.
I also installed cpu test-program from intell and there were no problems at all. Tryed to run windows memory test, and all was ok.
1. I will try to clean up the drivers , like you mentioned.
2. Will try to run ram test from usb for a few hours.
3. Gona try forcefully test AMD GPU in safe mode.
4. Preparing to reinstall Win, with full format of main disc (scan for bad sectors)

If nothing of this works , well i guess AMD GPU or VRAM is broken.

Tx you for your time , will report back .
My System SpecsSystem Spec
04 Aug 2018   #6

ubuntu 64

Try gpedit.msc, so you can install your own drivers for the graphics card, without windows overriding it.

But, since you mentioned it BSODs during boot, try pressing F8 to boot into Windows with command prompt. Go to the registry, "regedit". Go to hkey local machine, (File menu, and Load Hive in offline mode). The graphics driver would be in the Services key, or maybe you can search for it. Once found, click on the key and change it to decimal 4.
Then unload hive from file menu.


Ultimately, you have to be able to modify the registry. There are many many ways to do this.

...and if all else fails, and the bsod stops you from doing any of the above, then you can try booting a linux usb and load the registry from there. Trying to think of easier alternative. So, there is a program /company, called PartedMagic. It loads the windows registry and you can modify it from there. It's a linux boot. I think they have a free version you can try, haven't looked. Or Hiren's Boot Cd iso.
My System SpecsSystem Spec
05 Aug 2018   #7

Win 7 64 bit

Tx you for the help , replacing the ram fixed the problem.
My System SpecsSystem Spec

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