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Windows 7: BSOD when awakening from sleep; ntoskrnl and others

10 Sep 2018   #11
gsindela

Windows 7 Home Premium 64 bit
 
 

Quote   Quote: Originally Posted by johnhoh View Post
The only reason we are using the svga driver is to troubleshoot. It is not meant as a permanent solution. So for now, use the svga mode.

Think of hibernate as a deeper form of sleep. It uses less power but is slower to enter sleep and slower to wake. For our purposes we need it disabled, so do this

Start > run > powercfg -hibernate off (press enter)

After doing that hibernate is disabled, and now you can enter normal sleep by just using the command to do so

Start > run > rundll32.exe powrprof.dll,SetSuspendState (press enter)

Then give it a minute to sleep, and then once its asleep press the mouse or enter key or however you normally wake from sleep, and see if it wakes correctly, or crashes. If it is stable, then use the computer for a a half hour doing random things, then enter sleep again. See if it wakes correctly. If it does, then its probable that your graphics hardware or graphics driver is at fault. And yes, an inexpensive graphics card is then a viable solution, but ONLY IF the computer can repeatedly resume from sleep without crashing while using the svga driver.

And yes simply using hibernate instead of normal sleep is another option, eliminating the need to get a different graphics card. Many computers that fail to sleep/wake in normal sleep mode are able to sleep/wake in hibernate sleep mode. But you will want to see if you are comfortable with the slowness of hibernate sleep and wake. You re-enable it by doing the command from above but substitute on for off.

Are you using a spinning disk, or an SSD disk?

Did msinfo32 show you zero issues for problem devices?

Be aware that no matter how the troubleshooting goes here, its also possible you have a hardware problem (usually on the motherboard) that is causing this. We're just guessing our way through some possibilities now.
John, thank you a million times for all the help!! I am using an SSD, a brand new Samsung. msinfo32 said I have zero problems.


My System SpecsSystem Spec
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10 Sep 2018   #12
gsindela

Windows 7 Home Premium 64 bit
 
 

By the way, I was able to cancel the order for the PSU.
My System SpecsSystem Spec
11 Sep 2018   #13
gsindela

Windows 7 Home Premium 64 bit
 
 

I swear this system is cursed.

Based on John's input and my troubleshooting, I bought a $50 Radeon R5 220 card from Best Buy yesterday morning. It booted up fine and installed AMD drivers. When I went to install AMD Catalyst Control Center to update the drivers and maximize the video functionality, I got "failure to install" errors. Spent about 2.5 hours trying to troubleshoot that and got no where. Card was returned to Best Buy.

Ordered an Nvidia card from Newegg that should arrive tomorrow. Fingers are crossed.
My System SpecsSystem Spec
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11 Sep 2018   #14
johnhoh

Win7 pro x64
 
 

since your initial blue screen post showed an atixxxx error, its understandable that a new radeon card also had an error, so moving to nvidia is a good move. If the nvidia card produces errors also, the problem is likely a bad motherboard.
My System SpecsSystem Spec
11 Sep 2018   #15
gsindela

Windows 7 Home Premium 64 bit
 
 

WHAT HAPPENED TO PLUG 'N PLAY!?
My System SpecsSystem Spec
11 Sep 2018   #16
gsindela

Windows 7 Home Premium 64 bit
 
 

Quote   Quote: Originally Posted by johnhoh View Post
since your initial blue screen post showed an atixxxx error, its understandable that a new radeon card also had an error, so moving to nvidia is a good move. If the nvidia card produces errors also, the problem is likely a bad motherboard.
Thanks again John!!! We'll see how it goes. My hair is getting grayer by the hour!
My System SpecsSystem Spec
13 Sep 2018   #17
gsindela

Windows 7 Home Premium 64 bit
 
 

The saga continues. Installed the new Nvidia card and all drivers installed with no issue unlike the Radeon card. Still getting BSODs.

I continue to follow John's advice and have therefore ordered a new motherboard along with a new CPU, the Ryzen 3 2200G that has onboard graphics. Those parts arrive tomorrow. We will see how it goes. Along with 8gb of DDR4, this little endeavor is setting me back an additional approx. $275. Lovely.
My System SpecsSystem Spec
13 Sep 2018   #18
johnhoh

Win7 pro x64
 
 

right before you shutdown the machine for the final time prior to replacing the motherboard and cpu, I recommend following the instructions in the link. Or if you prefer, don't follow them, and just re-install windows from scratch.

Many recommend always re-installing windows from scratch when installing a new motherboard. I have done the below dozens of times when swapping motherboards/cpus and its worked fine every time, so in my view a scratch install is called for only if the below fails.

New hardware upgrade problem.
My System SpecsSystem Spec
15 Sep 2018   #19
gsindela

Windows 7 Home Premium 64 bit
 
 

Install went off without a hitch; did not have to reinstall OS. All tests have been positive thus far thereby pointing to either a bad motherboard (most likely based on John's analysis) or a bad CPU. Fingers remain crossed.
My System SpecsSystem Spec
16 Sep 2018   #20
gsindela

Windows 7 Home Premium 64 bit
 
 

Interesting development: I put the RAM from the bad system in my other system that has been rock stable for 9 years because it was an upgrade from 4gb to 8gb. The stable system ran fine for a day or so, then suddenly had BSOD's constantly to the point where OS would not load. Swapped the old RAM back in and it is running fine again.

So, it appears as though the RAM may have been the culprit. The strange thing is I ran Memtest on that RAM and got no errors.

This is truly an inexact science. So the issue may have been CPU, MB, or RAM. All are new and system is running fine thus far.
My System SpecsSystem Spec
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 BSOD when awakening from sleep; ntoskrnl and others




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