Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: win32k.sys and SYSTEM_SERVICE_EXCEPTION causing BSOD, tried everything

1 Week Ago   #1
youssefnasser94

Win 7 ultimate x64
 
 
win32k.sys and SYSTEM_SERVICE_EXCEPTION causing BSOD, tried everything

Hello,

I'm so frustrated, Please for god's sake, someone help...

DMP file analysis:

*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff9600014665c, fffff8800a5277b0, 0}

Probably caused by : win32k.sys ( win32k!InternalRebuildHwndListForIMEClass+94 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff9600014665c, Address of the instruction which caused the bugcheck
Arg3: fffff8800a5277b0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP:
win32k!InternalRebuildHwndListForIMEClass+94
fffff960`0014665c 498b8398000000 mov rax,qword ptr [r11+98h]

CONTEXT: fffff8800a5277b0 -- (.cxr 0xfffff8800a5277b0)
rax=fffff900c060b5a0 rbx=fffff900c2046840 rcx=000000000000c026
rdx=0000000000000001 rsi=fffff900c20543a0 rdi=fffff900c2046840
rip=fffff9600014665c rsp=fffff8800a528180 rbp=fffff900c06b4c40
r8=fffff900c0580a70 r9=0000000000000012 r10=fffff8800468fcc8
r11=0000000008000000 r12=fffff900c2046770 r13=fffff900c20543a0
r14=0000000000000000 r15=000007fefb937b04
iopl=0 nv up ei pl nz na po nc
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010206
win32k!InternalRebuildHwndListForIMEClass+0x94:
fffff960`0014665c 498b8398000000 mov rax,qword ptr [r11+98h] ds:002b:00000000`08000098=????????????????
Resetting default scope

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

BUGCHECK_STR: 0x3B

PROCESS_NAME: explorer.exe

CURRENT_IRQL: 0

LAST_CONTROL_TRANSFER: from 0000000000000000 to fffff9600014665c

STACK_TEXT:
fffff880`0a528180 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : win32k!InternalRebuildHwndListForIMEClass+0x94


FOLLOWUP_IP:
win32k!InternalRebuildHwndListForIMEClass+94
fffff960`0014665c 498b8398000000 mov rax,qword ptr [r11+98h]

SYMBOL_STACK_INDEX: 0

SYMBOL_NAME: win32k!InternalRebuildHwndListForIMEClass+94

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: win32k

IMAGE_NAME: win32k.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 54163648

STACK_COMMAND: .cxr 0xfffff8800a5277b0 ; kb

FAILURE_BUCKET_ID: X64_0x3B_win32k!InternalRebuildHwndListForIMEClass+94

BUCKET_ID: X64_0x3B_win32k!InternalRebuildHwndListForIMEClass+94

Followup: MachineOwner
---------

I keep getting BSOD, tried ram test, no errors found, tried antivirus, no malware, tried formatting, still same issue, tried everything you can imagine, even updated the drivers, still same problem, any help is highly appreciated.


My System SpecsSystem Spec
.
1 Week Ago   #2
Paul Black

7 HP SP1 64-bit Vista HB SP2 32-bit Linux Mint 18.3
 
 

Hi youssefnasser94, welcome to Seven Forums,

It might be best if you post the full BSOD report. This link will show you how => BSOD - Posting Instructions.

I hope this helps!
My System SpecsSystem Spec
1 Week Ago   #3
Paul Black

7 HP SP1 64-bit Vista HB SP2 32-bit Linux Mint 18.3
 
 

Hi youssefnasser94,

Please update your system specifications in your UserCP > Edit System Spec setup. It will help us to help you!

This tutorial [Published by Brink and written by CyberZeus] makes doing this very easy =>
How to See Your System Specs with "System Info".

Thanks.
My System SpecsSystem Spec
.

1 Week Ago   #4
axe0

Windows 10 Pro
 
 

Unfortunately, the analysis of the BSOD dump tells very little.

As Paul Black stated, please upload the report from the Posting Instructions.
My System SpecsSystem Spec
Reply

 win32k.sys and SYSTEM_SERVICE_EXCEPTION causing BSOD, tried everything




Thread Tools




Similar help and support threads
Thread Forum
Frequent BSOD at random times 0x3b SYSTEM_SERVICE_EXCEPTION win32k.sys
This week i got alot of BSODs at random times, they all have the same error which is 0x3b SYSTEM_SERVICE_EXCEPTION. I ran chkdsk and memtest86+ but they found no errors. My memory runs at 1.65V 1600mhz, is it the problem? Specs: Intel core i5 4670k 8 GB RAM Kingston HyperX KHX1600C9D3K2/8GX...
BSOD Help and Support
BSOD System_Service_Exception win32k.sys
BSOD System_Service_Exception win32k.sys Seemingly random BSOD. Doesn't happen while playing games, usually when Im messing around on the desktop and browsing, and sometimes when the display is turning back on from a period of inactivity. I've tried catalyst drivers versions 13.4, 13.9 and...
BSOD Help and Support
BSOD: SYSTEM_SERVICE_EXCEPTION / win32k.sys / PFN_LIST_CORRUPT
Is Windows 7 . . . - x86 (32-bit) or x64 ? 64 Bit - the original installed OS on the system? Yes - an OEM or full retail version? OEM - What is the age of system (hardware)? -- 2 months - What is the age of OS installation (have you re-installed the OS?) -- 5 times, most recent was two...
BSOD Help and Support
Win7 x64 BSOD SYSTEM_SERVICE_EXCEPTION win32k.sys
I have a Clevo W860CU Laptop with these specs: NVIDIA GeForce GTX285M Vidcard i7 920XM OEM CPU 4GB Kingston HyperX Memory 1333 MHz 500GB Hitachi 7200RPM HDD LG Hitachi GBW-T10N Blu-Ray Combo Drive Intel 6300AGN WiF Mini PCI-E WiFi Card Realtek 1Gbps LAN Ethernet Mini PCI-E Card Sentelic...
BSOD Help and Support
System_Service_Exception Win32k.sys random BSOD
Hey guys I reformatted about 2 weeks ago to try and get rid of this BSOD and now it is back for some reason. I ran memtest for 6 hours and all passes. OS - 64bit Ultimate Windows 7 Installed for - 2 Weeks Hardware Age - 3 Months
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 03:46.
Twitter Facebook Google+