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Windows 7: BSOD playing games, 0x0000001E

12 Oct 2018   #1
Skylandy

Windows 7 Professional x64
 
 
BSOD playing games, 0x0000001E

Hi there, I wonder if anyone can help?

I've been experiencing a BSOD for a few months now, particularly when I'm playing a system taxing game like Ark, Kingdom Come Deliverance or recently, Conan Exiles. I don't know how long exactly this has been happening, as I have found Ark to be buggy (and crashed either to desktop or the occasional BSOD) so I've always put it down to that before I went off gaming for a while. Now I've tried various games and after anything from 10 mins to 1 hour playtime (it can vary or not happen at all, but has done so quite regularly), I've crashed to BSOD.

I've since done some system checks, including the full 3 Passes for Memtest86, IntelProcessor Diagnostic Tool 64bit and tried running MSI AB to see if anything showed up as unusual (my GPU does get rather hot, but apparently this is a common issue with the card and it stays constant once it reaches this temp). All checks came back clear.

The simplified error code is:
*** STOP: 0X0000001E (0X0000000000000000, 0X0000000000000000, 0X0000000000000000, 0X0000000000000000)

The full Dump File is in the attached zip folder. Also, I have my specs detailed on my account (if it's quicker that way).

I'm considering upgrading my GPU anyway (and maybe my RAM too) but I don't want do so before I figure out where the issue lies. It could be something really obvious, but right now I'm not seeing it!




Attached Files
File Type: zip SKYLANDY-12_10_2018_233826_76.zip (2.22 MB, 5 views)
File Type: zip BSOD DumpFile.zip (24.4 KB, 1 views)
My System SpecsSystem Spec
.
13 Oct 2018   #2
axe0

Windows 10 Pro
 
 

Please uninstall everything of AMD using Display Driver Uninstaller and install new drivers from AMD. Be sure to install as less as possible software using custom/advanced options, you can use this tutorial to do so AMD Graphics Drivers - Install Without Catalyst Install Manager
My System SpecsSystem Spec
4 Weeks Ago   #3
Skylandy

Windows 7 Professional x64
 
 

Okay, I'll give that a shot, thanks!

Before I get my hopes too high, is this likely to fix the problem or is it more of a test to rule out corrupted files (etc)?
My System SpecsSystem Spec
.

4 Weeks Ago   #4
axe0

Windows 10 Pro
 
 

Hi Skylandy,

It is likely to fix the problem, but until tested I cannot guarantee it unfortunately.
My System SpecsSystem Spec
4 Weeks Ago   #5
Skylandy

Windows 7 Professional x64
 
 

Alrighty, one more quick question:

Do I need to do this in safe mode? I just don't want to mess things up.
My System SpecsSystem Spec
4 Weeks Ago   #6
axe0

Windows 10 Pro
 
 

When you click Clean and Restart, the program will recommend to boot into safe mode to remove the drivers and as soon as you say you want to, your system will reboot into safe mode, the program will load and remove the drivers.
My System SpecsSystem Spec
1 Week Ago   #7
Skylandy

Windows 7 Professional x64
 
 

Sorry for the late response, been a little busy recently.

I followed the instructions in safe mode etc. Whilst I may have experienced a slight performance increase (maybe the placebo effect) I just experienced another bsod.

It may be worth noting that when this happens, my GPU is at full load (according to MSI afterburner, which I am trying to use for monitoring purposes) while my CPU isn't using more than 50%. Also, when my pc crashes I usually hear a very loud buzzing sound coming from my speakers (if I turn them off, it stops) but this might be normal with bsod? I'm not too sure, honestly.

EDIT: Looked over my photo of the new bsod, now I'm experiencing one that says 0x00000116 (0xFFFFFA801807F010, 0xFFFFF88003F37578, 0x0000000000000000, 0x0000000000000002)

Do I need to upload another one of those files? For now, here's the .dmp file.


Attached Files
File Type: zip 0x00000116.zip (107.2 KB, 0 views)
My System SpecsSystem Spec
1 Week Ago   #8
axe0

Windows 10 Pro
 
 

Whilst you're monitoring, could you monitor the temperature of the GPU to identify any cooling issues.
My System SpecsSystem Spec
1 Week Ago   #9
Skylandy

Windows 7 Professional x64
 
 

Okay, so basically my GPU does get very hot, slowly rising past 80 to 94 and then staying constant. When only loading my browser, it stays at around 60 degrees.

At first, I was worried and contacted a more tech-savvy friend and they said that the brand of GPU (MSI AMD) was known to run very hot and were designed for this, especially when playing such taxing games. (After my own attempt at research, I found a few threads like this that seemed to support what they were saying). Apparently the card only starts throttling when hitting 94 degrees.

My most recent crash occurred at around 86 degrees (after the one I sent yesterday), so it doesn’t seem to be limited to when the GPU is at the 94 temp, though I am aware that is still pretty high. I also gave the case a clean out to see if that'd help with temps, but no change there.

How likely would you reckon that the GPU is fixable? (For a future backup or to Frankenstein into another PC when I upgrade all this one's parts). Is this still a definitely GPU related problem? Or is it a different one entirely (do you need another full crash DM Log zip)?
My System SpecsSystem Spec
1 Week Ago   #10
axe0

Windows 10 Pro
 
 

While it is true that some parts of a system can handle high temperatures, it still is unsafe if your system does not have adequate airflow. No hardware can sustain high temperatures for a long period when there is no adequate airflow, eventually it will still get physically damaged.

I have a laptop which has a CPU that can handle a temperature up to 105 degrees, but I can't let it run that hot for a long time and since it actually has run at 95+ degrees in the past quite often/long I had to replace the fan because the airflow wasn't proper enough and would damage the CPU.

Could you let the pc run with the case open just to see if there are airflow issues?
My System SpecsSystem Spec
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 BSOD playing games, 0x0000001E




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