Windows 7 Keeps Shutting Down, Several Times in the last two months

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  1. Posts : 6
    Windows 7 Home Premium 64 bit
       #1

    Windows 7 Keeps Shutting Down, Several Times in the last two months


    Windows 7 has been shutting down lately for no apparent reason, several times in the last two months, everytime has happened while I'm away prom the computer, so I don't see anything happening, when I'm back PC is just off. I don't recall installing any new programs, perhaps an update to an existing one? Attached is all info and dump files. Thank you! All help is greatly appreciated.
      My Computer


  2. Posts : 7,050
    Windows 10 Pro
       #2

    Hi Crosstalk,

    I would strongly suggest to update your Windows 7 system, because the updates address various issues and are likely to fix yours.
      My Computer


  3. Posts : 6
    Windows 7 Home Premium 64 bit
    Thread Starter
       #3

    axe0 said:
    Hi Crosstalk,

    I would strongly suggest to update your Windows 7 system, because the updates address various issues and are likely to fix yours.
    Thanks for the reply axe0. I am not sure I understand what updates you are referring to though. To the best of my knowledge, I have installed every singly required update for Windows 7 from day one until the most recent one a few days ago, every single update for windows 7 has been installed on my PC. Would you mind pointing me in the right directions then, as to what exactly you mean by "update your system".

    I would really appreciate any helpful advice, all dump files were uploaded on my original post. Thank you all.
      My Computer


  4. Posts : 6
    Windows 7 Home Premium 64 bit
    Thread Starter
       #4

    So anybody wants to take a crack at this one? Dump files uploaded on original post, any helpful advice would be greatly appreciated!
      My Computer


  5. Posts : 7,050
    Windows 10 Pro
       #5

    Hi Crosstalk,

    Please have patience when waiting for a reply.


    This is what I meant, over the years Microsoft released numberous hotfixes/updates.
    Code:
    Hotfix(s):                 N/A
    Could you manually check for updates, if you have already done so please do it 1 more time and if no updates are showing up we'll continue.
      My Computer


  6. Posts : 6
    Windows 7 Home Premium 64 bit
    Thread Starter
       #6

    My apologies. As I mentioned, I install ALL updates, I understand they are essential for stability and security for the system, I rely on this PC for all of my work, so I make sure it runs up to date for the reasons above. I just check for updates now as requested:
      My Computer


  7. Posts : 7,050
    Windows 10 Pro
       #7

    Excellent.

    Please give me some time to check the logs.
      My Computer


  8. Posts : 6
    Windows 7 Home Premium 64 bit
    Thread Starter
       #8

    axe0 said:
    Excellent.

    Please give me some time to check the logs.
    So anybody cares to take a look at this issue? Thanks in advance for any advice!
      My Computer


  9. Posts : 7,050
    Windows 10 Pro
       #9

    Sorry for the delay, I accidentally posted my suggestions in the wrong thread and forgot to post it in the correct one.

    Please do the following in the order it is posted.






    Diagnostics Test

     HDD TEST


       Note
    Please run HDTune first, in the order posted!

    Run HDTune to
    • check the health,
    • scan for errors, no quick scan but full scan
    • run a benchmark.

    It may take some time, but please take the time you need to perform it properly.
    When above is done please make screenshots of the following
    • the health,
    • the error scan,
    • the benchmark incl. following
      • transfer rate,
      • access time,
      • burst rate,
      • cpu usage.


    Run SeaTools DOS to check the integrity of your HDD. SeaTools for DOS and Windows - How to Use - Windows 7 Help Forums
    Run the long test.
       Note
    Do not run SeaTools on an SSD as the results will be invalid.

    Make a photo of the result and post it.

    Run chkdsk
    Disk Check - Windows 7 Help Forums
    Use option TWO with parameter /r
    Upload the chkdsk log Check Disk (chkdsk) - Read Event Viewer Log



    Please uninstall Avast using their uninstall tool, then download a fresh installer and reinstall Avast.
    Avast Uninstall Utility | Download aswClear for Avast Removal
      My Computer


  10. Posts : 6
    Windows 7 Home Premium 64 bit
    Thread Starter
       #10

    Thank you sir. Looks like a big undertaking, will work on this when I can take a few hours of down time and will report the results here as requested.
      My Computer


 
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