Dear user: Snick
In my post nr 5 i have uploaded the DM-Log Collector file, as you requested
Could you find out from this file, what caused my BSOD-errors
These errors BSOD are: Code: 0x00000019 And Text: Bad Pool Header
What kind of errors could caused this type of BSOD-erros?
Thanks for any help
Don't see the Crash Reports folder upload.
Yes, you have to uncheck Crash Reports. Here's a snippet of my settings.
Attachment 405777
Do you have hardware acceleration checked in FF options. This has been known to cause issues and does so on my desktop machine. Hangs, crashes, etc. Also I have Shockwave Flash set to Ask to Activate. Most video is now HTML5 which is somewhat more secure that Flash.
Try using FFx32 and see if you still have BSOD with it.
axe0 is our resident BSOD expert, and is currently a student in college, thus, limited time here to respond. You could PM if you wish. Click on the colored text in this post and make the request.
I'm an IT student as well, I do a little research on BAD_POOL_HEADER later today. I have an appointment shortly that will take several hours.
Dear User Snick
I could not upload the Subdir Crash-Report, because it was totally Empty
I Checked Hardware-acceleration in FF and the Box-setting was filled Default: 4?)
I Also changed my FF-settings in CCleaner as you mentioned in your Screenshot
Till now i run FF in 2 versions: Installed version 62.0.3 and
Portable version 60.01
Both are 64-Bits versions
As you requested i shall try a 32 Bits version (Portable) to see if the BSOD returns
I installed Firefox-version 62.0.3 32 Bits and also 62.0.3 Portable 32 bits
BSOD came back after some times. 0x0000019 with Bad Pool Header
What else can i do
I run the Nirsoft program: BlueScreenView, but i cannot find out what kind of problem was detected
If it could be an invalid or outdated driver, i cannot determine what driver that should be (i cannot see that in the Nirsoft BlueScreenView
Or are there other debugging-software tools (besides VlueScreenView) that i can use to find out more information when i get an BSOD-error?
Any help would be appreciated
Here it is a DM LOg file created today
It appears that you're missing the Service Pack update, along with several other updates. That is very likely the reason for your issues. I strongly recommend to update your system a.s.a.p. completely as your system is currently extremely vulnerable as well to quite a few very dangerous infections.
Nice, Thanks for advice
I see since i bought my laptop, Windows had never updated my windows-software, because i see that the update function was disabled. dont ask me how that could happen!
So i see now i had installed windows without any updates or service Packs
I friend of my also had windows-7 installed and his version is using up to Service-Pack 1 (SP-1)
As you suggested i must update my windows a.s.a.p. now till the latest version.
How can i do that at this moment? would only Update it with Service-Pack-1 enoigh (and if so, where can i download that Service-pack-1 (Dutch version)
or:
Should i set windows-update-switch to ON, to get all the updates from beginniong to end (including Service-Pack-1) automatically.?
additional info with my previuos post
I have checked how i could download the WIndows-7 SP-1 Service-pack, but i see there are a lot of downloads for this SP-1 version
Wich one should i use or is there another link for the SP-1 i had to use?
Attached you find a list of possible downloads, i dont know which one i had to use>
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