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Windows 7: How do I figure out what caused my computer to crash?

17 Dec 2018   #11
kuurt

Windows 7 64 bit
 
 

Update: My computer has crashed a few times since I started this post and I don't know why. I don't seem to have a Kernal dump file and event viewer isn't telling me anything. I came back to this post and saw this last post where Snick linked to the BSOD posting instructions. Here are the results of that if anybody can understand it. Does it give any clues as to why my computer occasionally crashes?


Btw, this file names several programs/services that I've never even heard of. I don't see how I could have all of these programs on my computer if I've never even heard of them.




Attached Files
File Type: zip DAVID-PC-Mon_12_17_2018_210535_83.zip (4.2 KB, 3 views)
My System SpecsSystem Spec
.
18 Dec 2018   #12
Megahertz07

Windows 7 HP 64
 
 

The basic fist
- Schedule a check disk and reboot. Pay attention on the results, specially bad blocks and bad clusters.
Open a CMD window as admin and type sfc /scannow
My System SpecsSystem Spec
18 Dec 2018   #13
kuurt

Windows 7 64 bit
 
 

I don't think the check disk shows anything wrong, but I'll paste the results below just in case. And the sfc/scannow did not find any integrity violations. Btw, If it helps any, I forgot to mention that I can tell when the computer is about to crash by the sound it makes. When it happens, it sounds like the hard disk is makes a spinning noise over and over.



Check disk results:
Log Name: Application
Source: Microsoft-Windows-Wininit
Date: 12/18/2018 6:44:05 PM
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: David-PC
Description:


Checking file system on C:
The type of the file system is NTFS.

A disk check has been scheduled.
Windows will now check the disk.

CHKDSK is verifying files (stage 1 of 5)...
481024 file records processed.

File verification completed.
2804 large file records processed.

0 bad file records processed.

0 EA records processed.

78 reparse records processed.

CHKDSK is verifying indexes (stage 2 of 5)...
570130 index entries processed.

Index verification completed.
0 unindexed files scanned.

0 unindexed files recovered.

CHKDSK is verifying security descriptors (stage 3 of 5)...
481024 file SDs/SIDs processed.

Cleaning up 6 unused index entries from index $SII of file 0x9.
Cleaning up 6 unused index entries from index $SDH of file 0x9.
Cleaning up 6 unused security descriptors.
Security descriptor verification completed.
44554 data files processed.

CHKDSK is verifying Usn Journal...
37403424 USN bytes processed.

Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
481008 files processed.

File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
35265811 free clusters processed.

Free space verification is complete.
Windows has checked the file system and found no problems.

312466775 KB total disk space.
170592888 KB in 350201 files.
210120 KB in 44555 indexes.
0 KB in bad sectors.
600523 KB in use by the system.
65536 KB occupied by the log file.
141063244 KB available on disk.

4096 bytes in each allocation unit.
78116693 total allocation units on disk.
35265811 allocation units available on disk.

Internal Info:
00 57 07 00 c3 05 06 00 10 45 0b 00 00 00 00 00 .W.......E......
d0 0c 00 00 4e 00 00 00 00 00 00 00 00 00 00 00 ....N...........
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................

Windows has finished checking your disk.
Please wait while your computer restarts.

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Wininit" Guid="{206f6dea-d3c5-4d10-bc72-989f03c8b84b}" EventSourceName="Wininit" />
<EventID Qualifiers="16384">1001</EventID>
<Version>0</Version>
<Level>4</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2018-12-18T23:44:05.000000000Z" />
<EventRecordID>124542</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>David-PC</Computer>
<Security />
</System>
<EventData>
<Data>

Checking file system on C:
The type of the file system is NTFS.

A disk check has been scheduled.
Windows will now check the disk.

CHKDSK is verifying files (stage 1 of 5)...
481024 file records processed.

File verification completed.
2804 large file records processed.

0 bad file records processed.

0 EA records processed.

78 reparse records processed.

CHKDSK is verifying indexes (stage 2 of 5)...
570130 index entries processed.

Index verification completed.
0 unindexed files scanned.

0 unindexed files recovered.

CHKDSK is verifying security descriptors (stage 3 of 5)...
481024 file SDs/SIDs processed.

Cleaning up 6 unused index entries from index $SII of file 0x9.
Cleaning up 6 unused index entries from index $SDH of file 0x9.
Cleaning up 6 unused security descriptors.
Security descriptor verification completed.
44554 data files processed.

CHKDSK is verifying Usn Journal...
37403424 USN bytes processed.

Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
481008 files processed.

File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
35265811 free clusters processed.

Free space verification is complete.
Windows has checked the file system and found no problems.

312466775 KB total disk space.
170592888 KB in 350201 files.
210120 KB in 44555 indexes.
0 KB in bad sectors.
600523 KB in use by the system.
65536 KB occupied by the log file.
141063244 KB available on disk.

4096 bytes in each allocation unit.
78116693 total allocation units on disk.
35265811 allocation units available on disk.

Internal Info:
00 57 07 00 c3 05 06 00 10 45 0b 00 00 00 00 00 .W.......E......
d0 0c 00 00 4e 00 00 00 00 00 00 00 00 00 00 00 ....N...........
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................

Windows has finished checking your disk.
Please wait while your computer restarts.
</Data>
</EventData>
</Event>
My System SpecsSystem Spec
.

18 Dec 2018   #14
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Well the BSOD log is far from complete, only 1 file out of 20+

please run it again,

Blue Screen of Death (BSOD) Posting Instructions

Roy
My System SpecsSystem Spec
18 Dec 2018   #15
kuurt

Windows 7 64 bit
 
 

Ok, I did it again.


Attached Files
File Type: zip DAVID-PC-Tue_12_18_2018_212753_03.zip (24.8 KB, 1 views)
My System SpecsSystem Spec
19 Dec 2018   #16
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi KUURT,

getting there but still not enough details,

please follow the instructions from Axe0 in this thread, post #2

Varying BSOD's

Roy
My System SpecsSystem Spec
19 Dec 2018   #17
kuurt

Windows 7 64 bit
 
 

Ok, here's those collected files:


Attached Files
File Type: zip CollectedFiles.zip (1.68 MB, 3 views)
My System SpecsSystem Spec
22 Dec 2018   #18
kuurt

Windows 7 64 bit
 
 

bump
My System SpecsSystem Spec
24 Dec 2018   #19
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi Kuurt,

still missing the dump files,
Dump Files - Configure Windows to Create on BSOD

thread will be moved to BSOD sub-forum

I see that the BIOS is dated 2007, rather old, there are later versions available, dont use the Beta's
READ the instructions VERY carefully its an usuall one

Off tack but have you considered a newer comp, see there are some Business applications on it,
reason why im saying this - you appear to be using a System builder licence product key its transferable
The Belarc tool can pull all your Licence keys
Products: Belarc Advisor


Roy
My System SpecsSystem Spec
24 Dec 2018   #20
kuurt

Windows 7 64 bit
 
 

Which kind of dump file should I have it create? A small dump file, a kernel dump file, or a complete dump file?


I would get a new computer if I had the money, but I don't have a job right now.



Quote:
see there are some Business applications on it,
reason why im saying this - you appear to be using a System builder licence product key its transferable
The Belarc tool can pull all your Licence keys

I have no idea what you're talking about. What is a System builder license product key? What is a licence key?
My System SpecsSystem Spec
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 How do I figure out what caused my computer to crash?




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