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Windows 7: How do I figure out what caused my computer to crash?

4 Weeks Ago   #21
kuurt

Windows 7 64 bit
 
 

Finally my computer crashed again. This time I had the settings set up for it to create a kernel dump file. Yet when I go to the start button and do a search for "%SystemRoot%\MEMORY.DMP", it says "no items match your search". So why is it not creating a kernel dump file?




Attached Images
How do I figure out what caused my computer to crash?-dump-file-location.jpg 
My System SpecsSystem Spec
.
4 Weeks Ago   #22
kuurt

Windows 7 64 bit
 
 

My computer crashed again, and this time it looks like there are two dump files/folders. It won't let me read them or put them into a zip file on the desktop, so how can I share them here?
My System SpecsSystem Spec
4 Weeks Ago   #23
kuurt

Windows 7 64 bit
 
 

I had blue screen view create an html report of the dump file and then I put it in a zip folder. Can someone understand this report?


Attached Files
File Type: zip report.zip (1.0 KB, 2 views)
My System SpecsSystem Spec
.

4 Weeks Ago   #24
kuurt

Windows 7 64 bit
 
 

Here's another dump file report. They both say ntoskrnl.exe driver is the cause of my crashes. I've done memory diagnostic and my memory was fine. I tried to update several drivers but they always tell me I have the latest update, except for my video card driver. It looks like there is a newer driver for that but it said it was a gaming update so I didn't know if I should update it since I don't play games. Anybody have any idea why this driver is causing my computer to crash?


Attached Files
File Type: zip report (2).zip (1.0 KB, 0 views)
My System SpecsSystem Spec
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 How do I figure out what caused my computer to crash?




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