BSOD windows 7 home 64

Terry Perd · 06 Nov 2018

thought it might be windows update but my last update was october and today is november 6th
i also suspect maybe it has something to do with my hp officejet 6600 printer driver?
i have attached the zip file

Terry Perd · 06 Nov 2018

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: a
BCP1: FFFFF6FC40056000
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF80002E7A4A9
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\110618-32744-01.dmp
C:\Users\Main\AppData\Local\Temp\WER-3970709-0.sysdata.xml

**axe0** · 07 Nov 2018

Please do the following

Open an admin command prompt
Copy & paste the code below in the command prompt
Go to your desktop
Right click CollectedFiles folder and choose sent to and select compressed (zipped) folder
Upload the zip.

Code:

md "%USERPROFILE%\Desktop\CollectedFiles"&wmic /output:"%USERPROFILE%\Desktop\CollectedFiles\hotfix.txt" qfe list full /format:table&copy %SystemRoot%\minidump\*.dmp "%USERPROFILE%\Desktop\CollectedFiles"&dxdiag /t %temp%\dxdiag.txt&copy %temp%\dxdiag.txt "%USERPROFILE%\Desktop\CollectedFiles\dxdiag.txt"&type %SystemRoot%\System32\drivers\etc\hosts >> "%USERPROFILE%\Desktop\CollectedFiles\hosts.txt"&systeminfo > "%USERPROFILE%\Desktop\CollectedFiles\systeminfo.tmp"&findstr /v "Owner." "%USERPROFILE%\Desktop\CollectedFiles\systeminfo.tmp" > "%USERPROFILE%\Desktop\CollectedFiles\systeminfo.txt"&del "%USERPROFILE%\Desktop\CollectedFiles\systeminfo.tmp"&driverquery /v > "%USERPROFILE%\Desktop\CollectedFiles\drivers.txt"&msinfo32 /nfo "%USERPROFILE%\Desktop\CollectedFiles\msinfo32.nfo"&wevtutil qe System /f:text > "%USERPROFILE%\Desktop\CollectedFiles\eventlog.txt"&reg export HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall "%USERPROFILE%\Desktop\CollectedFiles\uninstall.txt"&reg export "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components" "%USERPROFILE%\Desktop\CollectedFiles\installed.txt"

Terry Perd · 07 Nov 2018

here is the collected files zip file thanks

Terry Perd · 07 Nov 2018

looks like i uploaded it too fast.. waiting for file to finish then i ll re upload the proper zip

Paul Black · 07 Nov 2018

Hi Terry Perd,

Did you run it in an Elevated Command Prompt?

(1) Click Start.
(2) In the search box type cmd.
(3) Right-click the cmd icon from the search results under Programs and select Run as administrator.
(4) The elevated command prompt window will now open.

For pasting the code into the elevated command prompt, you need to use the mouse right-click and paste for this as CTRL+V doesn't work.

I hope this helps!

Terry Perd · 07 Nov 2018

sorry here is the correct COLLECTED FILES ZIP

**axe0** · 07 Nov 2018

There appears to be a bug with the installed Realtek wifi driver that occurs when it's trying to create a Memory Descriptor List for the memory buffer, possibly forgotten to check something.

Check Toshiba for driver updates, it's very likely that an update resolves the issue.

Terry Perd · 07 Nov 2018

ok i updated the realtek wifi driver from the toshiba web site... i guess i ll wait and see if blue screen occurs... usually happens every few hours whether i use the computer or not..

Terry Perd · 07 Nov 2018

blue screen occurred about 15 mins after the realtek wifi driver update.. went on youtube and within 30 seconds or so blue screen came up