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Windows 7: BSOD Windows 7 when shutting down

22 Dec 2018   #11
ecosta

Windows 7 Ultimate x64
 
 

Hi wither 2

Your question:
"In Control Panel, Device Manager, Display Adapters, NVIDIA...................... are there any errors (yellow/black ? mark) shown?"
Answer: No, its all right (no marks).

Your question:
"You said this happens when you're shutting down the computer. I assume you mean that you're purposely shutting it down and then the BSOD occurs. Is that true?"
Answer: Yes, that is true.

Regards!
Edson


My System SpecsSystem Spec
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23 Dec 2018   #12
wither 2

Windows 7 Pro SP1 64 bit
 
 

It's readily apparent it's having a problem securing the graphics card during shutdown.

Try this-

Press Win + R
Type eventvwr.msc
Go to Applications and Services Logs > Microsoft > Windows > Diagnostics / Performance > Operational. (You need to double click on each category to open it)
Sort the 'Task Category' column alphabetically.
Double click on the latest error/warning under the category 'Shutdown Performance Monitoring'

Could you provide a screenshot of the cause of the problem?
My System SpecsSystem Spec
23 Dec 2018   #13
ecosta

Windows 7 Ultimate x64
 
 

Hi wither 2

I attached 03 sreenshots about the "latest error/warning under the category "Shutdown Performance Monitoring".
My Windows 7 works in portuguese.

Regards!
Edson


Attached Thumbnails
BSOD Windows 7 when shutting down-log-events-general-tab.jpg   BSOD Windows 7 when shutting down-log-events-details-tab-1.jpg   BSOD Windows 7 when shutting down-log-events-details-tab-2.jpg  
My System SpecsSystem Spec
.

23 Dec 2018   #14
wither 2

Windows 7 Pro SP1 64 bit
 
 

Click on Task Category to sort the files by category. You don't have it sorted.

Also, when you find the one that's stopping it, provide a screen shot of what's in the General tab. That usually provides the specific cause.
My System SpecsSystem Spec
23 Dec 2018   #15
ecosta

Windows 7 Ultimate x64
 
 

Hi
Sorry last post report

I found two latesd report "ERROR".. so I attached 02 sreenshots about the "latest error" under the category "Shutdown Performance Monitoring".

I think send the right screen shots now....

Regards
Edson


Attached Thumbnails
BSOD Windows 7 when shutting down-log-events-general-tab.jpg   BSOD Windows 7 when shutting down-log-events-general-tab-2.jpg  
My System SpecsSystem Spec
24 Dec 2018   #16
wither 2

Windows 7 Pro SP1 64 bit
 
 

Could you provide the latest BSOD information as you did in your first post. Also, please provide the latest cbs.log file.
My System SpecsSystem Spec
24 Dec 2018   #17
ecosta

Windows 7 Ultimate x64
 
 

Hi
I attached the latest cbs.log and the latest BSOD information files (format *.rar).

The best regards and merry christmas!

Edson


Attached Files
File Type: zip EDSON-PC-24_12_2018_171222,79.zip (2.36 MB, 3 views)
File Type: rar CBS.rar (189.7 KB, 1 views)
My System SpecsSystem Spec
24 Dec 2018   #18
wither 2

Windows 7 Pro SP1 64 bit
 
 

Well, I no longer see any reference to the graphics card driver. It now appears to be related to a logitech file although I can't say for sure that's the cause of the BSOD. You might reinstall your logitech software.

Talk to you when you get time.

Merry Christmas!
My System SpecsSystem Spec
30 Dec 2018   #19
ecosta

Windows 7 Ultimate x64
 
 

Hi


I uninstall and reinstall the latest software logitech and drivers but still getting the BSOD.


Regards and happy new year!


Edson
My System SpecsSystem Spec
31 Dec 2018   #20
wither 2

Windows 7 Pro SP1 64 bit
 
 

Would you identify who built your system?
My System SpecsSystem Spec
Reply

 BSOD Windows 7 when shutting down




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