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Windows 7: Random BSODs, now hard waits, file attached

12 Jan 2019   #21
buckyswider

Windows 7 Premium x64
 
 

Whelp, I ordered an ASUS Radeon R7-240 video card. Will run DDU to remove all the NVIDIA stuff, shut down, and remove the Geforce card and install the Asus. Throwing mud at the wall.

Also think I'm noticing (although it just may be coincidence) that the hangs / BSODs may always occur near the top of the hour. I base this on the hangs that happen while I'm actually using my PC and also on the email timestamps when I restart. For instance, when I restarted this morning and open outlook, the last email was 3:58AM. When it resumed downloading emails, the next one was 04:05AM. So the hang happened in that 7 minute window. And just now I was working on my PC and it froze with the clock stopped at 0900. I did scour all the system logs to see if there's any scheduled task that starts on the hour but I found nothing that looked remotely like a smoking gun. Malwarebytes deep scan also comes up clean. Since this started more than 3 weeks ago, if it was some form of malware I would think that it would've been discovered and reported elsewhere by now...


My System SpecsSystem Spec
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12 Jan 2019   #22
buckyswider

Windows 7 Premium x64
 
 

DDU removal of all NVIDIA components, replaced with the Radeon based card, up and running...for how long is the question...
My System SpecsSystem Spec
12 Jan 2019   #23
buckyswider

Windows 7 Premium x64
 
 

Well, it's not NVIDIAs fault. Hangs with the AMD Radeon card too.
My System SpecsSystem Spec
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13 Jan 2019   #24
axe0

Windows 10 Pro
 
 

Please run driver verifier for 48 hours. Any configurations are in the link.

Warning: driver verifier could cause boot issues and/or performance issues.

Resetting driver verifier options (recommended in this order)
  1. In normal mode open an administrator command prompt and enter the below command
  2. In safe mode open an administrator command prompt and enter the below command
  3. Press F8 to go to the recovery options,
    • Select Repair Your Computer and press enter,
    • Click Next
    • Enter your password and click ok
    • choose command prompt
    • enter the below command
  4. Boot with the recovery media, follow the tutorial and then see above 4 steps in option 3.
  5. Via the recovery options or recovery media, select a restore point prior enabling driver verifier
Code:
verifier /reset


Crashed when running driver verifier
  1. Reset driver verifier
  2. Boot in normal mode if necessary
  3. Follow Blue Screen of Death (BSOD) Posting Instructions to provide the requested logs
My System SpecsSystem Spec
13 Jan 2019   #25
buckyswider

Windows 7 Premium x64
 
 

Hi thanks, I ran verifier, immediately crashed pointing to protype.sys (keyboard), now in boot/crash loop. In the above, is the command referenced in step 2 the "verifier /reset" command? I tried system restore but it failed
My System SpecsSystem Spec
13 Jan 2019   #26
axe0

Windows 10 Pro
 
 

Yes, "enter the below command" refers to the command 'verifier /reset'.
My System SpecsSystem Spec
13 Jan 2019   #27
buckyswider

Windows 7 Premium x64
 
 

Thanks, did that, seems to be semi-stable at the moment...ran the collector, output attached.

I did replace my keyboard somewhat recently, with a used piece which was the same make/model as the one it replaced. I do still have one more of that make/model that is stable on another PC. Is it worth trying to swap the keyboards and see if the problems moves to the other machine (which is win10, and I may not have installed the protype utility on that one anyway)....




(Explanation of my keyboards, not useful in this exercise, but in case you're curious: I've been using a RAZER Protype keyboard for probably 10 years now. First off, I've become accustomed to the keyboard- but more importantly, I have an L-shaped desk with my work PC on one side and my personal PC on the other. They each have an underdesk keyboard tray. This particular keyboard is the only one I can find with both a mute button and a volume control near the bottom of the keyboard- so I can reach under the desk and mute/unmute or alter the volume without pulling the tray out. I've been hoarding these keyboards, watching for them on ebay and snapping them up when I see them so I can replace one when it fails or just gets too dirty At some point over the past 2 months, my personal PC keyboard started failing, so I threw that one out and replaced it with a used one from my stash, which also is the last one currently. )


Attached Files
File Type: zip BUCKY-PC-Sun_01_13_2019_110127_53.zip (3.52 MB, 1 views)
My System SpecsSystem Spec
13 Jan 2019   #28
axe0

Windows 10 Pro
 
 

Please remove the memory sticks you removed earlier.

It doesn't look like driver verifier caught any driver, so it's very likely that the problems are hardware related.

I'm not sure if Dell changed things over the years, but Dell has/had implemented diagnostic software to perform tests on hardware for failure for which no operating system is needed. This should be an option in the boot options (not the BIOS) which is shown after pressing F12 key before Windows starts to load.
Could you check whether you have this option or not, it would be called something like 'Diagnostic tests', and if you do please run it as extensive as possible which may take a couple of hours.

Quote:
Since this started more than 3 weeks ago, if it was some form of malware I would think that it would've been discovered and reported elsewhere by now...
Although many anti-virus/malware programs use different techniques for detection to not rely on signatures too much these days, there is plenty of malware in the wild that hasn't been discovered yet. A couple of months ago, I read some reports of someone who discovered malware that had been in the wild since 2014 and never discovered before (which is why signature-less detection techniques are getting more important every day, a tiny change in the code and the signature is not working anymore basically).
My System SpecsSystem Spec
13 Jan 2019   #29
LavaLamps

Windows 7 Ultimate x64
 
 
Freezing and Hanging - MalwareBytes might be the cause

Hello,

I saw your post and registered with SevenForums to impart some info...

Are you running MalwareBytes? Specifically, MBAM 3.6.1.2711 , Component version 1.0.508

There is a problem with the above version of MBAM affecting Windows 7 systems, with precisely the symptoms you describe. Many of us did similar troubleshooting, and finally focused on MBAM 3.6.1

MBAM staff was only able to replicate the problem this morning, as they had to procure a system which would reproduce the issue. Visit MBAM forums, there are threads and a sticky for posting logs, etc.

Some of us have been posting on MBAM for the past 3 weeks, and we've been rather annoyed that they refused to post an announcement or warning because they say "it only affects a small subset." (Win 7)
My System SpecsSystem Spec
13 Jan 2019   #30
buckyswider

Windows 7 Premium x64
 
 

Quote   Quote: Originally Posted by axe0 View Post
Please remove the memory sticks you removed earlier.

It doesn't look like driver verifier caught any driver, so it's very likely that the problems are hardware related.

I'm not sure if Dell changed things over the years, but Dell has/had implemented diagnostic software to perform tests on hardware for failure for which no operating system is needed. This should be an option in the boot options (not the BIOS) which is shown after pressing F12 key before Windows starts to load.
Could you check whether you have this option or not, it would be called something like 'Diagnostic tests', and if you do please run it as extensive as possible which may take a couple of hours.


Although many anti-virus/malware programs use different techniques for detection to not rely on signatures too much these days, there is plenty of malware in the wild that hasn't been discovered yet. A couple of months ago, I read some reports of someone who discovered malware that had been in the wild since 2014 and never discovered before (which is why signature-less detection techniques are getting more important every day, a tiny change in the code and the signature is not working anymore basically).
Thanks again Axe0...removed the sticks, ran diags, everything comes up clean. I did swap out the keyboard. Gonna investigate the very interesting post from LavaLamps!
My System SpecsSystem Spec
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 Random BSODs, now hard waits, file attached




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