New
#11
New logile attached...
New logile attached...
It's definitely best practice, but that's not why I mentioned it.
I mentioned it, because it's not uncommon for system incompatibility to cause issues.
Please update the Intel usb chipset drivers from Dell, it looks like they are repeatedly causing issues and they're a little outdated.
Code:Bugcheck code 0000009F Arguments 00000000`00000003 fffffa80`172f4bf0 fffff800`04b53798 fffffa80`0cf5ec60 Debug session time: Mon Jan 7 05:17:46.872 2019 (UTC + 1:00) System Uptime: 0 days 2:14:33.684 0: kd> !irp fffffa80`0cf5ec60 Irp is active with 7 stacks 5 is current (= 0xfffffa800cf5ee50) No Mdl: No System Buffer: Thread 00000000: Irp stack trace. cmd flg cl Device File Completion-Context [N/A(0), N/A(0)] 0 0 00000000 00000000 00000000-00000000 Args: 00000000 00000000 00000000 00000000 [N/A(0), N/A(0)] 0 0 00000000 00000000 00000000-00000000 Args: 00000000 00000000 00000000 00000000 [N/A(0), N/A(0)] 0 0 00000000 00000000 00000000-00000000 Args: 00000000 00000000 00000000 00000000 [N/A(0), N/A(0)] 0 0 00000000 00000000 00000000-00000000 Args: 00000000 00000000 00000000 00000000 >[IRP_MJ_POWER(16), IRP_MN_SET_POWER(2)] 0 e1 fffffa80172f4bf0 00000000 fffff88007b8ba2c-fffffa80172e91a0 Success Error Cancel pending \Driver\iusb3hub RtsUStor Args: 00000000 00000001 00000001 00000000 [IRP_MJ_POWER(16), IRP_MN_SET_POWER(2)] 0 e1 fffffa80172e9050 00000000 00000000-00000000 pending \Driver\RSUSBSTOR Args: 00000000 00000001 00000001 00000000 [N/A(0), N/A(0)] 0 0 00000000 00000000 00000000-fffffa801d283400 Args: 00000000 00000000 00000000 00000000 0: kd> lmvm iusb3hub Browse full module list start end module name fffff880`04e3d000 fffff880`04e9c000 iusb3hub T (no symbols) Loaded symbol image file: iusb3hub.sys Image path: \SystemRoot\system32\DRIVERS\iusb3hub.sys Image name: iusb3hub.sys Browse all global symbols functions data Timestamp: Fri Mar 29 13:36:15 2013 (51558ABF) CheckSum: 00064C0C ImageSize: 0005F000 Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4
Thanks again! Is this the one you're referencing? It's the only USB driver on the dell support site for my service tag #:
Access Denied
OK, it won't let me paste the link, but it's:
ntel USB3.0 xHCI Driver
This package provides Intel USB 3.0 xHCI Driver Installation and is supported on XPS 8700 running the following Windows Operating systems: Windows 7.
Fixes & Enhancements
Fixes
- Not Applicable
Enhancements
- Enhanced Intel chipset compatibility
Version
Version 2.5.0.19, A02
Category
Chipset
OK, it's been updated, thanks! Will keep you posted on the hang/crash situation. I have also noticed what may be abnormal behavior on my 2nd monitor (or maybe just things I never noticed before) so that is also disconnected.
No good, another hang overnight.
Could you uninstall the device in device manager, including the drivers, and reboot your system.
Thanks once again Axe0. I have done that and after reboot it automagically re-installed with the latest NVIDIA driver version 25.21.14.1735 dated 12/11/2018. I think this is one I had installed manually before, but maybe this different method of installation will yield better results.
Yesterday I started getting the hangs more frequently, and this morning I had a BSOD which implicated NVIDDMKM,SYS (bccode 116) so I did replace the video card this morning with a new piece of the same model- but still had a hang a few hours later.
Will update when the machine next hangs/BSOD (or if it doesn't in the next 24 hours).
Well, two hours later another hang...beginning to think i need an exorcist...
I wonder if getting an ATI based video card and using DDU to obliterate the NVIDIA install(s) would be a worthwhile endeavor? If it fixes it all the better; if it doesn't, it eliminates the NVIDIA driver from suspicion...