Random BSODs, now hard waits, file attached

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  1. Posts : 28
    Windows 7 Premium x64
    Thread Starter
       #11

    New logile attached...
      My Computer


  2. Posts : 7,050
    Windows 10 Pro
       #12

    buckyswider said:
    Wow, thanks- I learned something new today. I thought that if I had the same type RAM sticks with the same frequency ratings that all would be compatible (especially if they're installed in the properly paired slots). But apparently not. I will remove the two 4GB sticks and see if that makes a difference. I have been running this way for 3+ years with no issues, but hey, until a cause is found anything can be suspect. Did you see anything in any of the dumps that lead you to this or was it just a 'best practices' check of my RAM specs??

    Thanks again!
    It's definitely best practice, but that's not why I mentioned it.
    I mentioned it, because it's not uncommon for system incompatibility to cause issues.


    Please update the Intel usb chipset drivers from Dell, it looks like they are repeatedly causing issues and they're a little outdated.
    Code:
    Bugcheck code 0000009F
    Arguments 00000000`00000003 fffffa80`172f4bf0 fffff800`04b53798 fffffa80`0cf5ec60
    Debug session time: Mon Jan  7 05:17:46.872 2019 (UTC + 1:00)
    System Uptime: 0 days 2:14:33.684
    0: kd> !irp fffffa80`0cf5ec60
    Irp is active with 7 stacks 5 is current (= 0xfffffa800cf5ee50)
     No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
         cmd  flg cl Device   File     Completion-Context
     [N/A(0), N/A(0)]
                0  0 00000000 00000000 00000000-00000000    
    
    			Args: 00000000 00000000 00000000 00000000
     [N/A(0), N/A(0)]
                0  0 00000000 00000000 00000000-00000000    
    
    			Args: 00000000 00000000 00000000 00000000
     [N/A(0), N/A(0)]
                0  0 00000000 00000000 00000000-00000000    
    
    			Args: 00000000 00000000 00000000 00000000
     [N/A(0), N/A(0)]
                0  0 00000000 00000000 00000000-00000000    
    
    			Args: 00000000 00000000 00000000 00000000
    >[IRP_MJ_POWER(16), IRP_MN_SET_POWER(2)]
                0 e1 fffffa80172f4bf0 00000000 fffff88007b8ba2c-fffffa80172e91a0 Success Error Cancel pending
    	       \Driver\iusb3hub	RtsUStor
    			Args: 00000000 00000001 00000001 00000000
     [IRP_MJ_POWER(16), IRP_MN_SET_POWER(2)]
                0 e1 fffffa80172e9050 00000000 00000000-00000000    pending
    	       \Driver\RSUSBSTOR
    			Args: 00000000 00000001 00000001 00000000
     [N/A(0), N/A(0)]
                0  0 00000000 00000000 00000000-fffffa801d283400    
    
    			Args: 00000000 00000000 00000000 00000000
    0: kd> lmvm iusb3hub
    Browse full module list
    start             end                 module name
    fffff880`04e3d000 fffff880`04e9c000   iusb3hub T (no symbols)           
        Loaded symbol image file: iusb3hub.sys
        Image path: \SystemRoot\system32\DRIVERS\iusb3hub.sys
        Image name: iusb3hub.sys
        Browse all global symbols  functions  data
        Timestamp:        Fri Mar 29 13:36:15 2013 (51558ABF)
        CheckSum:         00064C0C
        ImageSize:        0005F000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My Computer


  3. Posts : 28
    Windows 7 Premium x64
    Thread Starter
       #13

    Thanks again! Is this the one you're referencing? It's the only USB driver on the dell support site for my service tag #:

    Access Denied

    OK, it won't let me paste the link, but it's:

    ntel USB3.0 xHCI Driver

    This package provides Intel USB 3.0 xHCI Driver Installation and is supported on XPS 8700 running the following Windows Operating systems: Windows 7.
    Fixes & Enhancements
    Fixes
    - Not Applicable

    Enhancements
    - Enhanced Intel chipset compatibility
    Version
    Version 2.5.0.19, A02
    Category
    Chipset
      My Computer


  4. Posts : 7,050
    Windows 10 Pro
       #14

    Yes, that's the one.
      My Computer


  5. Posts : 28
    Windows 7 Premium x64
    Thread Starter
       #15

    OK, it's been updated, thanks! Will keep you posted on the hang/crash situation. I have also noticed what may be abnormal behavior on my 2nd monitor (or maybe just things I never noticed before) so that is also disconnected.
      My Computer


  6. Posts : 28
    Windows 7 Premium x64
    Thread Starter
       #16

    No good, another hang overnight.
      My Computer


  7. Posts : 7,050
    Windows 10 Pro
       #17

    Could you uninstall the device in device manager, including the drivers, and reboot your system.
      My Computer


  8. Posts : 28
    Windows 7 Premium x64
    Thread Starter
       #18

    Thanks once again Axe0. I have done that and after reboot it automagically re-installed with the latest NVIDIA driver version 25.21.14.1735 dated 12/11/2018. I think this is one I had installed manually before, but maybe this different method of installation will yield better results.

    Yesterday I started getting the hangs more frequently, and this morning I had a BSOD which implicated NVIDDMKM,SYS (bccode 116) so I did replace the video card this morning with a new piece of the same model- but still had a hang a few hours later.

    Will update when the machine next hangs/BSOD (or if it doesn't in the next 24 hours).
      My Computer


  9. Posts : 28
    Windows 7 Premium x64
    Thread Starter
       #19

    Well, two hours later another hang...beginning to think i need an exorcist...
      My Computer


  10. Posts : 28
    Windows 7 Premium x64
    Thread Starter
       #20

    I wonder if getting an ATI based video card and using DDU to obliterate the NVIDIA install(s) would be a worthwhile endeavor? If it fixes it all the better; if it doesn't, it eliminates the NVIDIA driver from suspicion...
      My Computer


 
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