Help Please: Can't Get Going


  1. Posts : 542
    Windows 7 64bit
       #1

    Help Please: Can't Get Going


    Hello,

    I posted this also in the General Forum, and apologize for the double posting, but I'm a bit desperate with this. Hope you'll forgive it. I'm assuming that it's likely different folks read different Forums, possibly


    New HP PC of a few weeks, running Windows7

    Last night, inadvertently hit the AC power strip on/off button that the PC is plugged into.

    Seems like the power strip being turned off, while PC was running, shouldn't be any big deal. We certainly have power outages also during the winter.

    Turned it back on, turned the PC back on, and get that blue screen that has the
    recovery option like F10=Setup, F11=System Recovery, etc.

    Nothing works.

    The keyboard does absolutely nothing.
    Surprisingly, even the caps light won't come on, but perhaps the PC has to be actually functioning for this to work ?

    Also tried, many time, to start the PC holding down F8 during the start.
    Also tried pressing F8 on and off several times during the restart.
    Nothing changes.
    Still only that blue screen.

    Pressing any of the option F keys during the restart process, or afterwards, does nothing.

    Tried the keyboard in another USB slot with no change.

    Pressing the power on/off button on the computer itself will not turn off the PC
    once it has been pressed to turn it (back) on.

    No restore, recovery, or W7 were shipped with the PC.

    Any thoughts would be most appreciated.

    Thanks,
    Bob
      My Computer


  2. Posts : 1,065
    Windows 7 Ultimate x64
       #2

    Have you tried another keyboard?
    What do you mean, does it stop at the BIOS (Blue) screen asking for input or is it frozen there ( i don't suppose you can really tell)?

    Also, power outages can be a serious potential problem, PC' s don't like just being turned off like that, hence "Shutdown". If power outages are prolific in your area, i advise buying some sort of protection against that.
      My Computer


  3. Posts : 542
    Windows 7 64bit
    Thread Starter
       #3

    From OP:


    Hi,

    The screen is frozen there.

    Can't get passed it.
    Have tried the F* startup routines, etc.
    No luck doing it several ways.
    Pressing the other options on this frozen screen does nothing.

    No, I haven't tried another keyboard.

    Do you think it's a likely problem ?

    Thanks for help,
    Bob
      My Computer


  4. Posts : 1,065
    Windows 7 Ultimate x64
       #4

    Anything is likely with computers LOL!
    First things first, change the keyboard batteries the fact that no CAPS light is showing says there's a power failure somewhere, might be the batteries, might be the USB port, might be the keyboard not playing with the PC???? Who knows!, if no dice, try another keyboard. If that doesn't work, try tew's suggestion of repair installation over at the other thread.

    It might be worth asking a mod to close this thread as the other has replies too and it's just me here.
      My Computer


  5. Posts : 31,242
    Windows 11 Pro x64 [Latest Release and Release Preview]
       #5

    Although a PC should survive an external power outage, (However caused), without issue , and many often do, due to the nature of the system there is always a small chance that some component will be at a critical point and fail.

    This sort of failure can be a complex issue to diagnose, often involving the removal and replacement of components, there are members here who will guide you in this, but as the system is new and should be under warranty this type of diagnosis will sometimes be seen by the vendor as a breech of the terms of warranty

    I would personally suggest that you, if possible, contact the vendor with regards to them repairing the system. a fault caused by a random power outage should be included in the warranty.
      My Computers


  6. Posts : 542
    Windows 7 64bit
    Thread Starter
       #6

    fROM op: iT wORKS nOW !


    Hi,

    Got it going, and want to relate how, in case anyone else runs across this.

    HP rep, In India I think, walked me thru the following steps:

    Unplug Everything, incl keyboard, mouse, and power strip
    Hold PC ON button for 20 seconds, even though there is no power to PC
    Re-Plug everything.
    That's it.

    Apparently the holding on the (dead) PC On button resets "something" ?

    ThaNKS FOR HELP.
    mUCH APPRECIATED.

    bOB
    ------------------
      My Computer


  7. Posts : 1,065
    Windows 7 Ultimate x64
       #7

    Robert11 said:
    Hi,

    Got it going, and want to relate how, in case anyone else runs across this.

    HP rep, In India I think, walked me thru the following steps:

    Unplug Everything, incl keyboard, mouse, and power strip
    Hold PC ON button for 20 seconds, even though there is no power to PC
    Re-Plug everything.
    That's it.

    Apparently the holding on the (dead) PC On button resets "something" ?

    ThaNKS FOR HELP.
    mUCH APPRECIATED.

    bOB
    ------------------
    Glad you got it sorted Bob, thanks for letting us know your resolution :)
      My Computer


 

Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 13:17.
Find Us