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Windows 7: 7 hangs, freezes with garbled display

16 Jan 2019   #1
N2Abyss

Windows 7 Home premium 64bit SP 1
 
 
7 hangs, freezes with garbled display

Hello and thanks' in advance for any help,
since my last MS update I've been having problems with pc hanging, then the display spazzs out and freezes.
This is becoming more frequent, but I rarely get error messages - only one to date "Display adaptor driver stopped working and has recovered" or something to that effect. I downloaded latest AMD drivers for 7 thinking that may help, but it didn't. As well I've been having printer communication problems lately. I will disconnect that to see if it has any effect. This pc is old but has rarely given me any problems!
I'm including a log report, any help with diagnosis would be greatly appreciated!
Thanks
N2




Attached Files
File Type: zip MORPHEUS-PC-Wed_01_16_2019__94534_33.zip (1.45 MB, 1 views)
My System SpecsSystem Spec
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4 Weeks Ago   #2
wither 2

Windows 7 Pro SP1 64 bit
 
 

Go to the Microsoft Update Catalog and download/install this update- KB4487345

Does that help?
My System SpecsSystem Spec
4 Weeks Ago   #3
axe0

Windows 10 Pro
 
 

Please see Malwarebytes for Windows and Windows 7 Freeze/Lock-up - Malwarebytes 3 Support Forum - Malwarebytes Forums
Many users have problems lately with Windows 7 freezes as a result of an issue with Malwarebytes, this may be the same for you.
My System SpecsSystem Spec
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4 Weeks Ago   #4
N2Abyss

Windows 7 Home premium 64bit SP 1
 
 

wither 2, Thank you for your reply, I have applied the update you suggested. Everything looks good....so far!
Thanks again.
N2
My System SpecsSystem Spec
4 Weeks Ago   #5
N2Abyss

Windows 7 Home premium 64bit SP 1
 
 

axe0, Thank you for your reply, The present version of Malwarebytes I'm running is 3.6.1.2711
Component package version: 1.0.508
Update package version: 1.0.8826
As usual, I've tried several things at once without giving the pc time to react, (just one of my downfalls) I had read something about Malwarebytes earlier in the forum, so previously I shut down many of the automatic futures of Malwarebytes.
I'll give it some time before marking as solved, and see if the update and Malwarebytes adjustments work.
Any idea how long before Malwarebytes updates will be safe?
Thanks again for your help.
N2
My System SpecsSystem Spec
4 Weeks Ago   #6
axe0

Windows 10 Pro
 
 

Got no clue, last time it took them months to solve an issue with the same protection feature because it was very difficult to track down.
My System SpecsSystem Spec
4 Weeks Ago   #7
wither 2

Windows 7 Pro SP1 64 bit
 
 

Quote   Quote: Originally Posted by N2Abyss View Post
axe0, Thank you for your reply, The present version of Malwarebytes I'm running is 3.6.1.2711
Component package version: 1.0.508
Update package version: 1.0.8826
As usual, I've tried several things at once without giving the pc time to react, (just one of my downfalls) I had read something about Malwarebytes earlier in the forum, so previously I shut down many of the automatic futures of Malwarebytes.
I'll give it some time before marking as solved, and see if the update and Malwarebytes adjustments work.
Any idea how long before Malwarebytes updates will be safe?
Thanks again for your help.
N2
According to Malwarebytes, the version you're using is the one causing the problem although they say it's only if Premium is enabled. However, this is what they posted yesterday (Jan 17)-

"Hi all—

I wanted to share some promising news!

We’ve now been able to consistently reproduce the freeze in house on more systems and we believe we have narrowed the problem to multi-processor synchronization issues with our Web Protection code on Windows 7.

We have an updated version of Malwarebytes that we’re currently testing, so far with encouraging results.

I want to make this update available just as soon as possible, but we want to be sure we aren’t introducing any additional issues, so further testing is still required. Assuming all goes well, I’m hoping we’ll have more good news for you next week.

We appreciate everyone who’s been working with us to help resolve this problem, even behind the scenes. Your assistance has been invaluable!"
My System SpecsSystem Spec
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 7 hangs, freezes with garbled display




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