BSOD after trying to print from Biodex System 3 software, win32k.sys

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  1. Posts : 8
    Windows 7 Professional 64-bit
       #1

    BSOD after trying to print from Biodex System 3 software, win32k.sys


    Hello,

    When I try to print an analysis from the software System 3 PRO (which is a software used for the System 3 dynamometer for analyzing joint recovery and other stuff in patients) I recieve an error:

    win32k.sys
    PAGE_FAULT_IN_NONPAGED_AREA

    STOP: 0x00000050


    This happens when I use Microsoft XPS Document Writer and the HP DeskJet 5650, so I'm guessing it's not the printer driver's fault as I've also reinstalled that.
    The problem is, that I have tried deleting the FNTCACHE.DAT file as suggested in many other threads, but it doesn't help. I've deleted it from the startup repair command prompt, but it keeps comming back. Biodex support says that the software could not be compatible with windows 7 but only windows XP so I've also tried to change the compatibility mode to Win XP and still no luck.

    I will also attach the DMP file for more information

    Help appreciated, thank you
      My Computer


  2. Posts : 2,246
    Windows 7 Pro SP1 64 bit
       #2

    Did you ever get this resolved? The problem is caused by halmacpi.dll.

    Would you please go here and follow the procedure-

    Blue Screen of Death (BSOD) Posting Instructions

    The resulting .zip file will provide more information about the problem.
      My Computer


  3. Posts : 8
    Windows 7 Professional 64-bit
    Thread Starter
       #3

    I have been trying to solve this for days, still nothing. What should I do with the halmacpi.dll?

    Here's the file that provides more information.

    Attachment 406773

    Thanks.
      My Computer


  4. Posts : 7,050
    Windows 10 Pro
       #4

    Your Windows appears to be very outdated, you're missing the service pack update.
    Check Windows Updates for updates and install any and all updates it provides.

    That you're behind updates means not only a huge security risk, but also that performance and stability improvements are missing as well.
      My Computer


  5. Posts : 8
    Windows 7 Professional 64-bit
    Thread Starter
       #5

    Hmm... yeah the PC isn't connected to the internet at all cause it's not needed, therefore no updates were installed. I'll connect and update, see if that fixes it.

    Thanks
      My Computer


  6. Posts : 7,050
    Windows 10 Pro
       #6

    Let me know how it goes.
      My Computer


  7. Posts : 8
    Windows 7 Professional 64-bit
    Thread Starter
       #7

    Okay, so interesting thing happened.

    I've updated the PC. When I tried to print from that Biodex software, the BSOD still occured but only for a split second (and no print of course). The SECOND time I tried to print, it miraculously worked. But the third time, BSOD again. I think this time there's a different cause for a BSOD.

    thoughts?
      My Computer


  8. Posts : 7,050
    Windows 10 Pro
       #8

    Sorry, but I need to see the dumps. Without dumps I can't provide anything. Use the log collector to provide the dumps.
      My Computer


  9. Posts : 8
    Windows 7 Professional 64-bit
    Thread Starter
       #9

    Hey, sorry for the late reply.
    Here are the latest logs
      My Computer


  10. Posts : 2,246
    Windows 7 Pro SP1 64 bit
       #10

    I wonder if you would go to C:\Windows\Minidump and delete all files in that folder. I think that's where the .dmp files are coming from. Then, post a new set of files when the problem occurs again.
      My Computer


 
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