Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: BSOD after trying to print from Biodex System 3 software, win32k.sys

17 Jan 2019   #1
BashSmash93

Windows 7 Professional 64-bit
 
 
BSOD after trying to print from Biodex System 3 software, win32k.sys

Hello,

When I try to print an analysis from the software System 3 PRO (which is a software used for the System 3 dynamometer for analyzing joint recovery and other stuff in patients) I recieve an error:

win32k.sys
PAGE_FAULT_IN_NONPAGED_AREA

STOP: 0x00000050


This happens when I use Microsoft XPS Document Writer and the HP DeskJet 5650, so I'm guessing it's not the printer driver's fault as I've also reinstalled that.
The problem is, that I have tried deleting the FNTCACHE.DAT file as suggested in many other threads, but it doesn't help. I've deleted it from the startup repair command prompt, but it keeps comming back. Biodex support says that the software could not be compatible with windows 7 but only windows XP so I've also tried to change the compatibility mode to Win XP and still no luck.

I will also attach the DMP file for more information

Help appreciated, thank you




Attached Files
File Type: zip Win32k.zip (19.8 KB, 5 views)
My System SpecsSystem Spec
.
4 Weeks Ago   #2
wither 2

Windows 7 Pro SP1 64 bit
 
 

Did you ever get this resolved? The problem is caused by halmacpi.dll.

Would you please go here and follow the procedure-

Blue Screen of Death (BSOD) Posting Instructions

The resulting .zip file will provide more information about the problem.
My System SpecsSystem Spec
4 Weeks Ago   #3
BashSmash93

Windows 7 Professional 64-bit
 
 

I have been trying to solve this for days, still nothing. What should I do with the halmacpi.dll?

Here's the file that provides more information.

UPORABNIK-PC-tor_22_01_2019_110830,49.zip

Thanks.


My System SpecsSystem Spec
.

4 Weeks Ago   #4
axe0

Windows 10 Pro
 
 

Your Windows appears to be very outdated, you're missing the service pack update.
Check Windows Updates for updates and install any and all updates it provides.

That you're behind updates means not only a huge security risk, but also that performance and stability improvements are missing as well.
My System SpecsSystem Spec
4 Weeks Ago   #5
BashSmash93

Windows 7 Professional 64-bit
 
 

Hmm... yeah the PC isn't connected to the internet at all cause it's not needed, therefore no updates were installed. I'll connect and update, see if that fixes it.

Thanks
My System SpecsSystem Spec
4 Weeks Ago   #6
axe0

Windows 10 Pro
 
 

Let me know how it goes.
My System SpecsSystem Spec
4 Weeks Ago   #7
BashSmash93

Windows 7 Professional 64-bit
 
 

Okay, so interesting thing happened.

I've updated the PC. When I tried to print from that Biodex software, the BSOD still occured but only for a split second (and no print of course). The SECOND time I tried to print, it miraculously worked. But the third time, BSOD again. I think this time there's a different cause for a BSOD.

thoughts?
My System SpecsSystem Spec
4 Weeks Ago   #8
axe0

Windows 10 Pro
 
 

Sorry, but I need to see the dumps. Without dumps I can't provide anything. Use the log collector to provide the dumps.
My System SpecsSystem Spec
3 Weeks Ago   #9
BashSmash93

Windows 7 Professional 64-bit
 
 

Hey, sorry for the late reply.
Here are the latest logs


Attached Files
File Type: zip UPORABNIK-PC-sre_30_01_2019_115626,68.zip (960.7 KB, 4 views)
My System SpecsSystem Spec
3 Weeks Ago   #10
wither 2

Windows 7 Pro SP1 64 bit
 
 

I wonder if you would go to C:\Windows\Minidump and delete all files in that folder. I think that's where the .dmp files are coming from. Then, post a new set of files when the problem occurs again.
My System SpecsSystem Spec
Reply

 BSOD after trying to print from Biodex System 3 software, win32k.sys




Thread Tools




Similar help and support threads
Thread Forum
BSOD Probably caused by : win32k.sys ( win32k!EngLpkInstalled+10d1
Its a Dell Work Station (all details in attached log). I am not super familiar with analyzing the dump file and google searching are returning no results, hoping someone out there can help me analyze the dump file. I suspect its the hard drive but no errors are returned when i do a scan...
BSOD Help and Support
System Service Exception win32k.sys bsod
I get a BSOD that says system service exception, usually when I turn off the PC, or restart, sleep mode but not during games. I have tested the hardware and they are running without errors (hdd-->sentinel, ssd, vga->furmark, volley, proc-->prime 95, ram-->memtest 12 hours 12 cycle), I have ran a...
BSOD Help and Support
BSOD win32k / system service exception
I really can't figure out what is causing my BSOD, i am not doing anything extensive other than browsing the net, and it happens. Sometimes when about to search, but not all the time. Any help will be appreciated. I updated my NVidia drivers just in case. Hopefully no more BSOD. I used this...
BSOD Help and Support
BSOD 03b system service exception win32k.sys
I've had this crash twice in the past couple weeks. At least, the first one was 03b--not sure if it was win32k.sys, or a system service exception. I keep my computer on 24x7. I have installed the latest updates from MS. The first time I was playing Diablo 3. The screen went black and then...
BSOD Help and Support
Multiple BSOD, New System. (0x0000003b, win32k.sys, hal.dll)
Hey guys, I'm having some issues with a newly built . I've now recieved two (2) 0x03b BSOD's both citing different files as the culprit. I had a previous issue with the system randomly rebooting, but I remedied this by increasing my VTT voltage to 1.15 because I have 16gb of memory. It ran...
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 02:05.
Twitter Facebook Google+