Multiple laptop issues - BSODs, mouse & keyboard locking up, etc.

Okay - here's the chkdsk log:

Checking file system on C:
The type of the file system is NTFS.
Volume label is Windows 7.


A disk check has been scheduled.
Windows will now check the disk.

CHKDSK is verifying files (stage 1 of 3)...
464384 file records processed. File verification completed.
3575 large file records processed. 0 bad file records processed. 0 EA records processed. 89 reparse records processed. CHKDSK is verifying indexes (stage 2 of 3)...
584628 index entries processed. Index verification completed.
0 unindexed files scanned. 0 unindexed files recovered. CHKDSK is verifying security descriptors (stage 3 of 3)...
464384 file SDs/SIDs processed. Cleaning up 13 unused index entries from index $SII of file 0x9.
Cleaning up 13 unused index entries from index $SDH of file 0x9.
Cleaning up 13 unused security descriptors.
Security descriptor verification completed.
60123 data files processed. CHKDSK is verifying Usn Journal...
41933080 USN bytes processed. Usn Journal verification completed.
Windows has checked the file system and found no problems.

310064124 KB total disk space.
272634824 KB in 387184 files.
147132 KB in 60124 indexes.
0 KB in bad sectors.
581860 KB in use by the system.
65536 KB occupied by the log file.
36700308 KB available on disk.

4096 bytes in each allocation unit.
77516031 total allocation units on disk.
9175077 allocation units available on disk.

Internal Info:
00 16 07 00 57 d3 06 00 f7 7a 07 00 00 00 00 00 ....W....z......
8a 06 00 00 59 00 00 00 00 00 00 00 00 00 00 00 ....Y...........
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................

Windows has finished checking your disk.
Please wait while your computer restarts.

I see several items with alert marks beside them in Device Manager, all under Other Devices. Six are labeled "Bluetooth Peripheral Device", with one more labeled "Unknown Device".

You have missing hardware drivers and that could cause the BSOD.
Could you please take a snapshot of device manager and post it here.
Use the paper clip on the answer box - browse to the image file - upload.

As your laptop is a new computer that probably came with Win 7, who has installed Win 7?

Megahertz07 said:

You have missing hardware drivers and that could cause the BSOD.
Could you please take a snapshot of device manager and post it here.

Okay. Here it is:
Attachment 406894

As your laptop is a new computer that probably came with Win 7, who has installed Win 7?

I did. My computer has a dual-boot system where I have Windows 7 and Windows 10 installed.

Lets find fist the Unknown device driver. It's probably the chipset driver.
Right click on the Unknown device - properties - Details tab. Select on the pull down menu Hardware ID.
The fist line should be a string like PCI\VEN_8086&DEV_A145&SUBSYS_50011458&REV_31
Right click on the fist line - copy and paste it here so we can look for the driver.

Okay. Here's the first line:
ACPI\HPQ6007

Don't think that is the Hardware ID
Right click on the Unknown device - properties - Details tab. Select on the pull down menu Hardware ID.

Attachment 406901

HPQ6007 is connected with the HP 3D Drive Guard or HP ProtectSmart software. Is this something you can update or reinstall?

You were right. The missing driver is for an accelerator meter (to protect the HDD)
I found the driver here http://download.drp.su/driverpacks/r...0.13.1-drp.zip

Extract the zip and from device manager do a driver update.


Install and run the Intel driver update.
Intel(R) Driver & Support Assistant
If the Bluetooth is a Intel device it will install the driver

Okay -- now Device Manager only has one device with an alert listed, labeled Bluetooth Peripheral Device. The two items in its Hardware Ids list are:

BTHENUM\{b9b213ce-eeab-49e4-8fd9-aa478ed1b26b}_VID&00010039_PID&1582
BTHENUM\{b9b213ce-eeab-49e4-8fd9-aa478ed1b26b}_LOCALMFG&0002