Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Multiple laptop issues - BSODs, mouse & keyboard locking up, etc.

06 Feb 2019   #11
Leaflove

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Okay - here's the chkdsk log:
Quote:
Checking file system on C:
The type of the file system is NTFS.
Volume label is Windows 7.


A disk check has been scheduled.
Windows will now check the disk.

CHKDSK is verifying files (stage 1 of 3)...
464384 file records processed. File verification completed.
3575 large file records processed. 0 bad file records processed. 0 EA records processed. 89 reparse records processed. CHKDSK is verifying indexes (stage 2 of 3)...
584628 index entries processed. Index verification completed.
0 unindexed files scanned. 0 unindexed files recovered. CHKDSK is verifying security descriptors (stage 3 of 3)...
464384 file SDs/SIDs processed. Cleaning up 13 unused index entries from index $SII of file 0x9.
Cleaning up 13 unused index entries from index $SDH of file 0x9.
Cleaning up 13 unused security descriptors.
Security descriptor verification completed.
60123 data files processed. CHKDSK is verifying Usn Journal...
41933080 USN bytes processed. Usn Journal verification completed.
Windows has checked the file system and found no problems.

310064124 KB total disk space.
272634824 KB in 387184 files.
147132 KB in 60124 indexes.
0 KB in bad sectors.
581860 KB in use by the system.
65536 KB occupied by the log file.
36700308 KB available on disk.

4096 bytes in each allocation unit.
77516031 total allocation units on disk.
9175077 allocation units available on disk.

Internal Info:
00 16 07 00 57 d3 06 00 f7 7a 07 00 00 00 00 00 ....W....z......
8a 06 00 00 59 00 00 00 00 00 00 00 00 00 00 00 ....Y...........
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................

Windows has finished checking your disk.
Please wait while your computer restarts.
I see several items with alert marks beside them in Device Manager, all under Other Devices. Six are labeled "Bluetooth Peripheral Device", with one more labeled "Unknown Device".


My System SpecsSystem Spec
.
07 Feb 2019   #12
Megahertz07

Windows 7 HP 64
 
 

You have missing hardware drivers and that could cause the BSOD.
Could you please take a snapshot of device manager and post it here.
Use the paper clip on the answer box - browse to the image file - upload.

As your laptop is a new computer that probably came with Win 7, who has installed Win 7?
My System SpecsSystem Spec
07 Feb 2019   #13
Leaflove

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by Megahertz07 View Post
You have missing hardware drivers and that could cause the BSOD.
Could you please take a snapshot of device manager and post it here.
Okay. Here it is:
Multiple laptop issues - BSODs, mouse & keyboard locking up, etc.-deviceman.png


Quote:
As your laptop is a new computer that probably came with Win 7, who has installed Win 7?
I did. My computer has a dual-boot system where I have Windows 7 and Windows 10 installed.


My System SpecsSystem Spec
.

07 Feb 2019   #14
Megahertz07

Windows 7 HP 64
 
 

Lets find fist the Unknown device driver. It's probably the chipset driver.
Right click on the Unknown device - properties - Details tab. Select on the pull down menu Hardware ID.
The fist line should be a string like PCI\VEN_8086&DEV_A145&SUBSYS_50011458&REV_31
Right click on the fist line - copy and paste it here so we can look for the driver.
My System SpecsSystem Spec
08 Feb 2019   #15
Leaflove

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Okay. Here's the first line:
ACPI\HPQ6007
My System SpecsSystem Spec
08 Feb 2019   #16
Megahertz07

Windows 7 HP 64
 
 

Don't think that is the Hardware ID
Right click on the Unknown device - properties - Details tab. Select on the pull down menu Hardware ID.


My System SpecsSystem Spec
08 Feb 2019   #17
Leaflove

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Multiple laptop issues - BSODs, mouse & keyboard locking up, etc.-deviceman2.png


My System SpecsSystem Spec
.
08 Feb 2019   #18
philc43

Windows 10 Pro 64bit
 
 

HPQ6007 is connected with the HP 3D Drive Guard or HP ProtectSmart software. Is this something you can update or reinstall?
My System SpecsSystem Spec
08 Feb 2019   #19
Megahertz07

Windows 7 HP 64
 
 

You were right. The missing driver is for an accelerator meter (to protect the HDD)
I found the driver here http://download.drp.su/driverpacks/r...0.13.1-drp.zip

Extract the zip and from device manager do a driver update.


Install and run the Intel driver update.
Intel(R) Driver & Support Assistant
If the Bluetooth is a Intel device it will install the driver
My System SpecsSystem Spec
08 Feb 2019   #20
Leaflove

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Okay -- now Device Manager only has one device with an alert listed, labeled Bluetooth Peripheral Device. The two items in its Hardware Ids list are:
Quote:
BTHENUM\{b9b213ce-eeab-49e4-8fd9-aa478ed1b26b}_VID&00010039_PID&1582
BTHENUM\{b9b213ce-eeab-49e4-8fd9-aa478ed1b26b}_LOCALMFG&0002
My System SpecsSystem Spec
Reply

 Multiple laptop issues - BSODs, mouse & keyboard locking up, etc.




Thread Tools




Similar help and support threads
Thread Forum
Multiple Mouse & Keyboard Drivers
I installed a new wireless desktop, Microsoft Wireless 3050 Desktop, and noticed that I've got multiple drivers installed in device manager. I uninstalled the duplicate drivers and rebooted and they all appear to have reinstalled. The screen shot posted below shows the drivers. Is this normal? If...
Hardware & Devices
Laptop Going Out of Control...Keyboard and Mouse Issues?
L​​aptop is sager np 2740. I connect my laptop to an external monitor and use an external keyboard and wireless mouse. ​​I have 3 usb ports in my laptop but 1 broke. B​​ecause of that, one of the ports i connect the usb for wireless mouse. ​​The other port is those port hub where i connect my...
Hardware & Devices
Multiple Computers one keyboard/mouse. Benefits?
Hello all, What benefit would there be in having multiple computers? I understand that one could act as a server, and the remaining as clients. PLEASE explain what this means in layman's terms. List examples. Thanks in advance,
General Discussion
Locking a mouse/keyboard to a virtual PC
Hello all, I'm having some trouble figuring this out. I looked about in the forums, but there's a good chance I missed the information for which I was searching. As it is, I apologize for the inconvenience. While running a game in Windows 7, I'd like to open up VPC on one of the other...
Virtualization
Keyboard / Mouse Issues
Was playing Left 4 Dead before and noticed whenever I hold down any key on my keyboard (Logitech G15), and try to move my mouse (G9), the mouse moves, the suddenly stops for a split of a second, moves to where I want it, then stop, etc. Almost as if the MOUSE had latency issues. Opened up...
General Discussion


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 18:56.
Twitter Facebook